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A federal class action lawsuit filed in New York claims Whirlpool KitchenAid self-cleaning ovens not only break in as little as two cleaning cycles, but that using the self-cleaning cycle five or six times “damages the ovens beyond repair.”
According to the Whirlpool KitchenAid class action lawsuit, “The Ovens feature a self-cleaning capability that, upon the first or second use, damages the control panel as a result of excessive heat, requiring costly repairs in order to begin reusing the Oven. After the fifth or sixth use of the self-cleaning cycle, the heat from the self-cleaning cycle damages the control panel beyond repair.”
Whirlpool sells these defective KitchenAid self-cleaning ovens at major U.S. retailers, including Home Depot, Sears and P.C. Richard & Sons, with a one-year factory warranty for parts and labor and a five-year warranty for specified parts if they become defective because of workmanship. These warranties are virtually useless, the class action lawsuit claims, because “the damage resulting from the self-cleaning cycle is not covered by the 5-year warranty” and “consumers often do not use the self-cleaning feature during the first year, since the Oven has not yet been heavily used and dirtied.”
The KitchenAid class action lawsuit claims Whirlpool knew about the serious nature of the defective KitchenAid self-cleaning ovens that required costly repairs and ultimately result in the destruction of the oven, yet continued to sell the ovens. Numerous customers have alerted Whirlpool about the problems with the KitchenAid self-cleaning cycle, yet “to this day, [Whirlpool] continues to conceal material information from users, consumer, and the public.”
The Whirlpool KitchenAid class action lawsuit is brought on behalf anyone who purchased a KitchenAid self-cleaning oven on or after June 3, 2008 at retail price for personal use in the State of New York. It is seeking class certification, refunds to class members, compensatory and other damages, and an order requiring Whirlpool to immediately cease its wrongful conduct and enjoin it from continuing to conceal the defect.
A copy of the Whirlpool KitchenAid Defective Self-Cleaning Oven Class Action Lawsuit can be read here.
The case is Richard Wolfson vs. Whirlpool Corporation in the United States District Court for the Eastern District of New York.
UPDATE: The Whirlpool KitchenAid Defective Self-Cleaning Oven Class Action Lawsuit was dismissed on June 27, 2012.
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100 thoughts onWhirlpool KitchenAid Self-Cleaning Oven Class Action Lawsuit
We cleaned our whirlpool oven for the first time and the control panel no longer works correctly. This is nothing short of criminal for a company to sell expensive self-cleaning ovens that break when you use the product as intended. Do we have any recourse?
How do I join a class action lawsuit for my 2007 purchase of a KitchenAide wall convection self-cleaning oven? I am having all the same problems as listed above… three repairs – one on the Wed. before Thanksgiving! – and now have been told not to run the self-cleaning feature but use Easy Off by the repairman. We are 65 years old. I waited for 32 years to have an updated kitchen and bought what I thought were the best products. We are now on our knees hand cleaning our $3000 oven. Why would Whirlpool not do the simple and right thing – fix the design flaw by adding a heat shield to protect the panels via recall? I loved everything about this oven except that now I can not clean it with out me and my husband in contortions. Help!
I have a kitchen aid self cleaning oven model # KOSC504ESSOO That was installed 01-29-2016. The first time my wife tried to clean the oven it quit working. We scheduled a repair , the technician that worked on the unit had to order a thermostat and a thermal couplingl. We had to wait two weeks for the parts. When the technician installed the parts and my wife tried to clean the oven it lasted for 1 hour and 45 minutes before it stopped working again So here we are again waiting on parts. I live in Alabama, and I too would like to join the class action suit.
It’s not for Frigidaire!!!!!!
My mother bought one of these ovens in around 2001, and it also failed after the first time we tried using the self-cleaning cycle. Our repairman told us that they all do, so my mother refused to ever use the self-cleaning cycle again. How much extra do we pay to get an oven that is supposed to be self-cleaning, and then we cannot even use the self-cleaning function on it? It is absurd that any company would not stand behind its obviously defective products and would continue to deny responsibility for the failure. The ovens look nice and have nice features, but who buys an oven just to look at it? We need it to cook food! I have sold that house and am currently shopping for another. You can be sure that if I redo a kitchen in the new one, I will not be putting any Whirlpool-Kitchenaid-Maytag-or-whatever-other-brands-they-make into it!
Me too! I have a single wall oven built by Kitchen Aid, model KEBK171SS, bought Feb 2013. I have cleaned it twice, once within the year warranty. Oven died, was fixed. I bought the extended warranty at that point and now Mar 2016, have tried to self clean again and it died again. I can see no future where this oven will ever clean itself. I am totally ticked off…..spent a fortune on it.
I could not find where to submit to join the class action suit. My slider gas oven range failed within the first cleaning cycle. To date I have had to replace the thermostat several times and the controller. To date it has never ran a complete cleaning cycle. We just don’t use the feature. I believe the attempt to use the cleaning cycle caused premature failure to the controller due to the extreme heat. Whirlpool denied this was an issue in June 2006 and still continues to offer a remedy in 2016.
I would like to know if I can join this class action against Whirlpool.I live in Florida. I purchased my oven 11/23/2012. Due to delays in my kitchen renovations the oven was not used until 11/2013. The thermostat has blown almost every time I attempt to use the self clean cycle. I have an extended warranty that I purchased and these repairs have been covered. The warranty will run out next year and Whirlpool has no answer to this ongoing problem. Thank you. Fran Cupeta
I live in Delaware – double wall (convection+ conventional) ovens are beyond repair. Please advise our options at this time. Thank you.
1-22-16 Same as above. The control panel on our wall oven burned up resulting in the top coil heating like it was in cleaning mode. A repairman said that model control panel is no longer available and Whirlpool says the part is obsolete. I researched and found a class action lawsuit from two states Illinois and New York. Apparently Whirlpool knows most consumers will not use the self cleaning feature in the first year and the warranty will not cover the electrical control panel after 12 months. The consumer then has to decide to pay $350 for the replacement part (when it was available) or purchase a new oven. I replaced a 40 year old stainless steel oven that still functioned. No one will get forty years out of these Whirlpool units.