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A federal class action lawsuit filed in New York claims Whirlpool KitchenAid self-cleaning ovens not only break in as little as two cleaning cycles, but that using the self-cleaning cycle five or six times “damages the ovens beyond repair.”
According to the Whirlpool KitchenAid class action lawsuit, “The Ovens feature a self-cleaning capability that, upon the first or second use, damages the control panel as a result of excessive heat, requiring costly repairs in order to begin reusing the Oven. After the fifth or sixth use of the self-cleaning cycle, the heat from the self-cleaning cycle damages the control panel beyond repair.”
Whirlpool sells these defective KitchenAid self-cleaning ovens at major U.S. retailers, including Home Depot, Sears and P.C. Richard & Sons, with a one-year factory warranty for parts and labor and a five-year warranty for specified parts if they become defective because of workmanship. These warranties are virtually useless, the class action lawsuit claims, because “the damage resulting from the self-cleaning cycle is not covered by the 5-year warranty” and “consumers often do not use the self-cleaning feature during the first year, since the Oven has not yet been heavily used and dirtied.”
The KitchenAid class action lawsuit claims Whirlpool knew about the serious nature of the defective KitchenAid self-cleaning ovens that required costly repairs and ultimately result in the destruction of the oven, yet continued to sell the ovens. Numerous customers have alerted Whirlpool about the problems with the KitchenAid self-cleaning cycle, yet “to this day, [Whirlpool] continues to conceal material information from users, consumer, and the public.”
The Whirlpool KitchenAid class action lawsuit is brought on behalf anyone who purchased a KitchenAid self-cleaning oven on or after June 3, 2008 at retail price for personal use in the State of New York. It is seeking class certification, refunds to class members, compensatory and other damages, and an order requiring Whirlpool to immediately cease its wrongful conduct and enjoin it from continuing to conceal the defect.
A copy of the Whirlpool KitchenAid Defective Self-Cleaning Oven Class Action Lawsuit can be read here.
The case is Richard Wolfson vs. Whirlpool Corporation in the United States District Court for the Eastern District of New York.
UPDATE: The Whirlpool KitchenAid Defective Self-Cleaning Oven Class Action Lawsuit was dismissed on June 27, 2012.
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100 thoughts onWhirlpool KitchenAid Self-Cleaning Oven Class Action Lawsuit
I have a kitchenaid self cleaning oven and this just happened to me this weekend. How can I join this suit if I live in CA.
My whirlpool oven threw sparks and caught on fire, the two technicians whirlpool send out told us this is whirlpools fault because of a loose wiring and the control board is fried. But the supervisor for whirlpool first told us it was on the feed end but the techs said no, it was on whirlpools wiring end and called her to correct her..Then she calls us and say’s it is out of warranty and they will not do anything about it except give me $59 because it is seven years old. My house could have burnt down and someone could have been electrocuted and it is their fault, and she wants to give me $59? What an insult and a crappy way of doing business when safety should have been the focus. The tech told us after we called him and told him what she said, “I’m sorry whirlpool should be bending over backwards for you.”
We bought a KA convection wall oven. After using the self cleaning mode ONE TIME, the oven will no longer heat. I wrote to the Whirlpool CEO. One of his minions called me and offered to pay for repair parts. I said “no way.” This oven does not meet the Federal statute requirements as laid out in the Uniform Commercial Code — warranty of merchantability, i.e., the machine is supposed to do what the manufacturer claims it will do. Whirlpool has been aware of this fatal design flaw for a very long time, yet persists in selling the defective units.
DANAGER –Whirlpool Range turns on buy it self………..We bought a new built home in May 2003, never moved completely until 5 months later. We almost never use the oven/range, usually around the holidays. About one year ago the broiler burner just stop working and month we came home and the broiler was on and the range was off. We had to turn the breaker off to get it to shut off. The items on the range and walls had melted and if we had not been home to do this I strongly believe our house would have been a pile of ashes.
I have had 4 repairs since my 8/2011 purchase. i have talked with KitchenAid directly & they refuse to indicate this known defect to the consumer. instead, i get repairmen who tell me to go out & buy Easy Off Oven Cleaner! In the Care & Use Manual, it specifically States To not use oven cleaners or your Warranty is invalid!
This is a major problem with Whirlpool stoves/built-in ovens, too. Why hasn’t a class action lawsuit been filed on behalf of customers nationwide??? I have a 2005 Whirlpool Gold electric range and this has been happening since I got it. Because the problem can’t be recreated when the service man is here, the insurance company won’t pay to fix it. Nice, huh? I had a 1972 Frigidaire electric range and NEVER had a repair. Wish I still had it, but we decided to remodel the kitchen. Dumb move on our part.
Have a Frigidaire. Bought it in 2007 in NJ from Jersey Coast Appliance. same issues. Panel is so warped that I have run to the garage and turn the breaker off each time we use the oven,otherwise it will not turn off. Would like to join this class action!!!
What if you purchased a KitchenAid self-cleaning oven on or after June 3, 2008 at retail price for personal use in the state of Pennsylvania??? I want to join the class action, but do not live in NY!
I have the same problem used the self cleaning about three times ,door stays locked oven shutting down problems with igniter ,then the repair guys tell me that my control panels warped cause of the heat and thats next to go ,i have had nothing but problems and lot of repairs on this oven ,now its all done there telling me if i want it to work again i have to spend another $615 and it only 5 years old i might use this oven 4 times a year it’s a lemon.
Hello, I have a Frigidaire wall over which started to have problems staying lit after using the self-cleaning function one time. The oven is less than 5 years old. It turned out to be a failing igniter, which is located in the oven cavity. During self-cleaning, the oven reaches temperatures of over 1000 degrees. Being a handy guy with a technical background I know this high heat is not good for electrical components or even the steel walls of the oven. I think the self-cleaning function is the manufactures way of ensuring that the oven won’t last too long. My last oven was 35 years old when I replaced it and still working. Just an FYI.
That’s the dumbest thing I’ve ever heard. Your igniter isn’t worn because of 1 self clean. It’s worn because igniters only last 2-7 years depending on usage. And it’s not raw metal exposed to high heat, the oven has an enamel with a special coating to protect the metal! Find out what you’re talking about before just jumping on a band wagon.