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Angry Sprint customers who pay a monthly premium for 4G service and who shelled out big bucks for the EVO 4G and Epic 4G — even though they don’t get 4G service — may finally get some vindication from a class action lawsuit filed September 30 in Southern California.
Sprint rolled out the 4G phones “with great fanfare” this summer as the first and only phones able to access wireless 4G from a national carrier. According to the Sprint 4G class action lawsuit, however, Sprint’s 4G coverage is limited to only 53 markets in 22 states, and many of these markets are not even located in major urban areas. In California, for example, Sprint only offers 4G service in the cities of Merced, Modesto, Stockton and Visalia. Major California areas such as Los Angeles and San Francisco have been promised 4G access “in the near future” by Sprint, but no specific California 4G rollout dates have been made public. Other major urban such as San Diego and Sacramento have no prospect of having Sprint 4G access any time in the near future.
On top of having to pay premium prices for a 4G phone that doesn’t get 4G service, these customers are also required to purchase Sprint’s “Everything Data” plan and pay an additional $10 a month for 4G service — which they’re not even getting.
The Sprint 4G class action lawsuit is brought on behalf of all individuals or entities who purchased, leased or otherwise acquired 4G wireless phones from Sprint and were billed for Premium Data charges or other charges specific to 4G phones but did not receive 4G service starting May 2010 to the present. It also includes a subclass of individuals and entities that reside in California and were billed for the $10 Premium Charge at issue during the relevant time period.
A copy of the Sprint 4G Class Action Lawsuit can be read here.
Updated October 4th, 2010
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40 thoughts onSprint 4G Class Action Lawsuit
I’m so pissed off at sprint right now first of they promised and upgrade every year to us for switching from another carier and said that 4g is right around the corner i have be waiting for 9 months and still no 4g what am i paying for i feel i got lied to and ripped of i life in spokane wa in you stand in the middle of downtown you will get 1 bar or 4g and thats it i want part of this please i have been lied to and they need to pay for there lies….!!!!!!
I filed a BBB complaint, was contacted by Sprint and told there was nothing they could do. It was as I figured, BBB complaints are worthless, but an interesting experiment nonetheless.
So if you think about it, a company (Sprint) sells a phone that is capable of 4G high speed, then it puts up a single tower in a small town located in the same television range as a big city, then floods the market with 4G ads. Sprint make a boat load of money off the hopeful peasants and instead of bringing a 4G network they bring 4G LTE network, forcing the peasants to either upgrade their phone again or SORRY you just don’t get 4G LTE
I live in Clovis CA. When I first saw the HTC EVO 4G come out with all of the first network with 4G hoopla, i was excited and couldn’t wait to get my hands on one. I saved enough money by the time the HTC EVO 3D came out (2yrs) and bought that one. I was told by Sprint reps at the store that they were working on getting 4G here very soon, it could be any day. 6 months later and no 4G. Guess what!!! I just received an ad from Best Buy showing a new HTC EVO 4G LTE comming soon. WTF! So to add gasoline to the fire, We have been paying a $10 premium “4G” data fee to a company whom had no intentions of bringing us 4G.
They roll out their 4g phones last spring and my friend who lives in pittsburgh bought one. I was ready to get a new play so I decided on sprint. The sales rep was raving about the 4g. i thought this was the future so I decided to invest. What I didnt know is that I was investing but would never see a return. I live in a mid level metropolitan area and we have 0 4g service While other SMALLER areas of pennsylvania have the service. The Rep said we didnt have 4g yet but it was just around the corner. It sounded legit bc of all the advertising for 4G. You cant sell a 4G phone, and charge for 4G coverage for technology that will never come to fruition during the contract.
I was told tht the 10 dollar fee was for the 4G but then they tell me it for the data plan so my phone wrk faster. I live in Milwaukee wi and I have had the EVO since it can out and i now have the 3d but still no 4G and the service in this city sucks.
How do I get in on the lawsuit, I have evidence including recorded calls
I have few problems with Sprint…. Have been a customer for almost 10 years. I had a very old phone, and just recently updated to an HTC EVO. I am not in a 4G area, and still agreed to the new “Everything” charges of about $69 per month. My issue is – about 1 month after I signed on for the new plan (including the outrageous cancellation fee) I was told that my “Plan” is no longer available, and now they have been charging me about $100 per month for the same service. There has to be something illegal about that type of business practice.
Sprint lies.
http://sprintscam.net/
I just wanted to say Timothy is an idiot…
400 dollars a month? Really? Dropped calls all the time? Really? You can’t send text? Really? Bad customer support from Sprint operators? Really? I’ve had nothing but excellent customer support from them. What company do you work for because everything you said was absolute lies!