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Claim forms and more information on your rights in the Samsung TV Capacitor Defect Class Action Lawsuit Settlement can be found at www.samsung.com/us/capacitorsettlement.
Samsung TV Capacitor Class Action Settlement
By Sarah Pierce
Samsung has reached a class action lawsuit settlement resolving allegations it sold defective televisions that cause a number of problems. If you purchased a Samsung LCD, Plasma or DLP television manufactured prior to December 31, 2008, you may be able to claim up to $650 under the Samsung TV class action settlement.
The Samsung TV settlement will resolve a class action lawsuit, entitled Russell, et al. v., Samsung Electronics America, Inc., that alleges Samsung manufactured and sold certain Samsung-branded televisions that contain a capacitor defect that cause the televisions to experience symptoms such as not turning on, experiencing a delay in turning on, making a clicking sound, cycling on and off, or other similar problems (the “Covered TV Symptoms”).
Samsung denies the allegations in the class action lawsuit, but has agreed to settle the case to avoid ongoing litigation.
The television models covered under the Samsung TV capacitor settlement are:
Samsung LCD TV Serial Numbers: LN-T******/XAA; LN**A******XZA; LNS4041DX/XAA; LNS4051DX/XAA; LNS4052DX/XAA; LNS5296DX/XAA
Samsung Plasma TV Serial Numbers: HPT5034X/XAA; HPT5044X/XAA; HPT5054X/XAA; HPT5064X/XAA; PN42A410C1DXZA; PN42A450P1DXZA; PN50A410C1DXZA; PN50A450P1DXZA; PN50A460S4DXZA
Samsung DLP TV Serial Numbers: HLT5087SAX/XAA; HLT5087SX/XAA; HLT5089SAX/XAA; HLT5089SX/XAA; HLT5687SAX/XAA; HLT5687SX/XAA; HLT5689SAX/XAA; HLT5689SX/XAA; HLT6187SAX/XAA; HLT6187SX/XAA; HLT6189SAX/XAA; HLT6189SX/XAA
If you own one of these Samsung TVs and experienced one or more of the Covered TV Symptoms listed above, or if you experience a Covered TV Symptom within 18 months after March 2, 2012, you can claim one of the following benefits from the Samsung TV class action lawsuit settlement:
(1) A free service visit to determine if your TV has a problem covered by the class action settlement and, if it does, to fix the problem. You must call (888) 899-7602 within 18 months from March 2, 2012 to receive this settlement benefit. If your TV requires more than one repair for a capacitor issue covered by the class action settlement, you will receive an additional $50 payment.
(2) A refund of expenses you incurred, prior to March 2, 2012, to evaluate or diagnose the problem covered by the class action settlement (up to $150). You must submit proof that your TV has a Covered TV Symptom (such as a receipt, bill cancelled check or credit card charge, correspondence, verification from repair provider) before March 2, 2013 to receive this settlement benefit.
(3) A refund of expenses you incurred, prior to March 2, 2012, to fix the problem covered by the class action settlement (up to $150 to fix the capacitor issue or $300 if the repair included replacing a power supply board). You can also receive up to $150 to cover shipping expenses, including insurance costs, you incurred to fix the TV. You must submit a claim form and proof that your TV had a capacitor issue by March 2, 2013 to receive this settlement benefit.
(4) A $300 debit card if you reported to Samsung, prior to March 2, 2012, the problem covered by the class action settlement, but did not get it fixed, and you no longer possess your TV. You must submit a claim form and proof that you purchased a TV within 90 days of March 2, 2012 to get this settlement benefit.
In other words, a customer who repaired the set may receive up to $600 for diagnosis, repairs, and shipping, plus $50 if they need more repairs; while a customer who no longer has the set can still receive up to $450 for diagnosis and compensation.
Details on how to file a valid claim and ensure you receive your settlement benefits can be found in our Open Lawsuit Settlements section.
Updated February 23rd, 2012
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57 thoughts onSamsung TV Capacitor Class Action Settlement
Guess I’ll join the complaint list too. Kinda late but I just found out about this lawsuit myself. I purchased two Samsung tvs from Brandsmart, one in 2010 (55 ” 8ooo series) and the other in 2012 (46 inch 8000 series). The 2010 had no problem but the 2012 started expirencing problems and went out 7 months after I had purchased it. I quickly called a repair guy and he replaced the main board. 2 months later it went out again so I called again. Started getting a bad gut feeling that I had bought a lemon so I asked if I could just get my money back or get another tv like the 2013 model but they said no and they would replace both boards and board cable. It went out again and about a week or two before my warranty expired so I called again leaving messages but no one would return my call. So I guess they stuck me with this lemon huh!!! What I’m not understanding is that if in fact the class action lawsuit deadline expired in March 2012 how is it that I was still able to buy a tv with the same ongoing plague in November 2012. Maybe another lawsuit could be filled considering the timeline difference from when the old lawsuit expired and they continued to sell faulty products thereafter. So my other concern is that in fact if they knew of these problems and multiple complaints and had already gotten hit with a lawsuit then why would they intentionally stick me with a lemon and not say a thing. Kinda make you go hum. SHAME, SHAME, SHAME!!! Generally when there’s a recall going on commercials and news reports are put out and mail notices are sent out but I didn’t see any of that so kudos to all the auto makers who do the right thing. Money don’t grow on trees and 2,000.00 is a lot to swallow but what other choice do we have??? In November again I decided to buy a 65\ and you best believe it wasn’t a Samsung but a Sony. Honestly I thought about it but after giving it some consideration I just couldn’t do it. I’m going to file a complaint with the Better Business Bureau and maybe if enough people do it they’ll be appreciative of our business and take their customers more serious
Bought a Samsung plasma TV in Christmas 2012. It starts rebooting itself since this summer. I got no help from Samsung.
Yes, so is mine. However, I tv was purchased during the timeframe of the first settlement, but just having the problems now!!!
Sounds like its time for another class action on Samsung. My tv is 2010 but does the same exact thing they covered for 2008 and prior.
Todd, instead of paying lots of money to have it fixed, my husband and I found a great Youtube video to fix ourselves. We went to the local RadioShack to purchase the capacitors and will fix on our own. We spent $25 with the soldering machine.
I too have the exact problem and a covered model number that Samsung refuses to pay to have fixed because I was 4 months too late reporting it. I never received one single thing in the mail nor saw a commercial about faulty power boards. So I’m out of luck. I spent a large sum for my TV but I’ll never buy another Samsung product ever again. I guess you have to Google everything you own and forget registering products from now on!
Going to purchase Sony
I too have this problem only to also find out that I am too late for my tv to be repaired my model number is LN52A650A1FXZA they explained to me that it was now my problem did not contact them sooner. I asked them how did they try and get a hold of me Carl Lyle said that they sent out a letter and had commercials running about the lawsuit. I asked him if I did not receive the letter and happen not to be around for the commercial that in a sense I am screwed, he said yes. For a 300 hundred dollar part they are losing a customer that has spent quite a bit of money on their products and WILL NEVER spend another dime. I will make it my goal to spread how much they suck to all of my friends and family.
I too am very disappointed with Samsung. I have a DLP-model number HLT5076SX/XAA. My television started turning on and off without any assistance and making a clicking noise. My model was not included in the settlement, but it exhibited the same symptoms. I called Samsung October 2014 and spoke with someone with the executive board. I was told the settlement was over, my model was not one that was covered, and it was considered wear and tear. I emailed Samsung shortly after in an attempt to get some type of resolution. Samsung responded. Basically, the executive board had already determined my model was not covered, so no additional action will be taken. I will never buy another Samsung. They should be responsible and do the right thing. SHAME ON SAMSUNG!
my samsung lcd made a loud popping noise and won’t turn anymore. the settkement has expired. Does anyone have any suggestions….Lupe
I just found this today and wonder why I was not sent a letter about this. I have one of the models above and I was never contacted. This was not a cheap model in 2008, it was well over 2000 dollars. I had this problem right before my warranty expired less than 2 years ago. They scheduled a repair guy to come out and he replaced 2 capacitors. When I went to turn on my TV today it started doing it again. Now my extended warranty is expired and I wonder if the problem is larger than just 2 capacitors. I personally think it is a motherboard problem. I was never offered any of the other remedy’s listed above in the class action law settlement. What should I do? I will contact Samsung tomorrow and I hope they handle my issue professionally. I may have a better chance at hitting the lottery since the settlement has a deadline that lets them off the hook after March 2012.
Why weren’t we told about the class action suit??? Ours turns on and off 9 times now. We bought it late in 2007 at the same time we purchased a Sony Bravia. The Samsung has only ever gotten turned on late in the evening and is used maybe 2 hours a day. The Sony Bravia is on 14-16 hours a day and we have never ever had 1 problem with it. I will never ever ever buy another Samsung product but I am going out on Saturday and getting a new Sony Bravia to replace the Samsung POS.