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Samsung Refrigerator Class Action Lawsuit Overview:
- Who: Two customers filed a class action lawsuit against Samsung.
- Why: Certain Samsung refrigerators with French doors allegedly contain a defect that causes temperatures to rise inside, keeping food at an unsafe temperature.
- Where: The class action lawsuit was filed in New Jersey federal court.
Two Samsung customers are suing the South Korean electronics giant and its American offshoot for allegedly defective refrigerators that “pose unreasonable risks of property damage and serious personal injury during normal use” by running above temperatures for safe food storage.
The refrigerators in question have varying model numbers, but all are made with French doors and a bottom freezer.
The plaintiffs are Matthew Jordan and Lisa Saghy, both of whom bought new Samsung refrigerators. In both plaintiffs’ experiences, repairs by a Samsung technician failed to remedy the temperature issue. Now, they claim Samsung refuses to provide more repairs, replacement or refund.
Jordan and Saghy seek to represent a nationwide class, a California subclass, and a Pennsylvania subclass to include all residents who bought a new Samsung refrigerator or otherwise acquired one, primarily for household use and not for resale.
Samsung Tech Allegedly Admits Refrigerator Defect ‘Cannot Be Fixed’
Jordan bought his new Samsung refrigerator for $1,298 in 2020. After a few months, he began to notice food in the bottom of the refrigerator was frozen while the top of the refrigerator held a “temperature that was too high to be safe for food storage,” according to the complaint.
Saghy bought her new Samsung refrigerator in 2017 for $2,256. In January 2022, she began to notice the refrigerator was not keeping food and drinks as cold as before and ice was forming on the back panel. In March, a technician told Saghy the temperature issue was “a known defect” and “cannot be fixed,” according to the complaint.
The Samsung class action lawsuit alleges the company knew about the temperature defect but concealed it from consumers while continuing to sell the product.
Between January 2019 and December 2021, the Consumer Product Safety Commission (CPSC) received over 600 complaints about Samsung refrigerators, according to court documents. At least 211 complaints cited food spoilage; 62 cited food poisoning, according to Consumer Reports.
Did you purchase a Samsung refrigerator with French doors that doesn’t keep your food cold? Let us know in the comments.
The plaintiffs are represented by James E. Cecchi, Lindsey H. Taylor, and Donald A. Ecklund of Carella, Byrne, Cecchi, Olstein, Brody & Agnello PC and Jonathan D. Selbin and Jason L. Lichtman of Lieff Cabraser Heimann & Bernstein LLP.
The Samsung Refrigerator Class Action Lawsuit is Jordan, et al. v. Samsung Electronics America Inc., et al., Case No. 2:22-cv-02828, in the US District Court for the District of New Jersey.
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380 thoughts onSamsung Class Action Alleges Refrigerators Fail To Maintain Safe Temperature
We purchased a french door samsung refrigerator in early 2017 and after about two years we started to have problems with keeping food cold and the ice maker freezing up. Each time we would have to empty the contents, and let the fridge “thaw” as the maintenance person said the fan (condenser?) inside was icing up. We finally purchased a new non-samsung this year as we were sick of it of doing this every few months. It’s now a beverage fridge in our shop. Disappointing. And expensive.
Samsung refrigerator model RF267AEPN freezer will not properly freeze ice cream always soft since buying refrigerator and now freezer temp stays at 47 or higher $756 worth of meats had to be thrown out freezer not working at alll 3 weeks after buying I bought a Samsung stove at the time I purchased refrigerator and it also has issues will not buy another Samsung product
I bought my Samsung appliances in 2015. The refrigerator started giving me problems after the first year, had the whole compartment froze up. The microwave died during the second year, repairs were higher than a new microwave, so that was replaced. I have subsequently had 4 more technicians repair the refrigerator. The last one replaced the icemaker, costing me over $600. I too will never purchase another Samsung product. The Samsung help line was extremely unhelpful. I am even turning in my Galaxy phone and going with Apple!
Purchase one and I’m having issue after issue I thought it would be a great refrigerator but I was horribly wrong
Purchased a refrigerator and we had trouble since the day we purchased . We contacted them over and over and all they wanted to do was send tech over but we are responsible for labor not parts . First problem is ice maker freezes then inside warms up and ice gets on fan causing awful noise and there is no way to turn off and defrost without unplugging, so then you lose everything in freezer also . Very frustrating and I made a claim then pandemic started . We still today have issues and our dishwasher has leak control issue. I WILL NOT EVER BUY ANYTHING SAMSUNG AGAIN. Including tvs which we have in every room .
Purchased a French door Samsung refrigerator. Have had so many problems with it. When I first received it the door would not shut correctly it didn’t have the airtight seal. Had a very nice handyman come try to fix it (probably at least 4 times) he couldn’t, replaced the door still didn’t work replaced the entire fridge and the problems kept coming. Once I replaced the fridge the problems flooded me. The ice maker started to freeze and would not make ice, I would find frozen water in the bottom of the inside refrigerator. The food was always at an unsafe temperature bottom would be colder than the top of it. It made me waste so much food. Also on the front of the fridge it had a water and ice dispenser option, the water would constantly drip to the drip tray and have a puddle. It had actually started dripping under the refrigerator itself and had started to warp the hard wood floor it was sitting on. Samsung has never done anything to try and help me during any of this. It has been so frustrating, as a single mom it wasn’t easy paying almost 3k for a fridge and then to have to replace it a short time later. It’s hard. I will never buy another Samsung product again.