Hilton class action lawsuit overview:
- Who: Plaintiff Melissa Plenty filed a class action lawsuit against Hilton Grand Vacations Inc.
- Why: Plenty claims Hilton Grand Vacations violated the Telephone Consumer Protection Act (TCPA) by making marketing calls to her after she requested not to receive them.
- Where: The Hilton class action lawsuit was filed in Washington federal court.
A new class action lawsuit alleges Hilton Grand Vacations made marketing calls to consumers after they requested not to receive them.
Plaintiff Melissa Plenty filed the class action complaint against Hilton Grand Vacations on June 16 in Washington federal court, alleging violations of the Telephone Consumer Protection Act.
According to the Hilton Grand Vacations class action, the company made unsolicited telemarketing calls to consumers, including Plenty, despite their phone numbers being listed on the National Do Not Call Registry.
Plenty claims she registered her phone number on the Do Not Call Registry in 2012 to avoid unwanted marketing calls. Despite this, she alleges she received multiple calls from Hilton Grand Vacations, even after explicitly requesting the company to stop contacting her.
The complaint alleges Hilton Grand Vacations made the calls to market hotel rooms and services, a practice that violates the TCPA’s regulations on telemarketing calls to numbers listed on the Do Not Call Registry.
Complaint details alleged robocalls and high-pressure sales tactics
Plenty says she received the calls after she attempted to cancel a reservation with Hilton due to a medical condition.
She claims she was told she could not receive a refund unless she attended a mandatory sales presentation, and that she informed the company she could not travel due to her medical condition.
Despite this, Plenty alleges she continued to receive telemarketing calls from Hilton Grand Vacations, with the calls coming from different phone numbers, making it difficult for her to block them.
Plenty’s complaint includes examples of other consumers who have complained about Hilton Grand Vacations’ telemarketing practices, including allegations of relentless robocalls and high-pressure sales tactics.
The Hilton Grand Vacations class action lawsuit seeks to represent a class of consumers who received more than one marketing call from Hilton Grand Vacations after requesting not to receive such calls.
The lawsuit seeks statutory damages of up to $1,500 per violation as well as injunctive relief to prevent the company from continuing its allegedly illegal telemarketing practices.
Meanwhile, Hilton is facing a separate lawsuit alleging the company fails to provide accessible and usable hotel beds in its “accessible” rooms.
What do you think of the allegations made in this Hilton Grand Vacations telemarketing class action lawsuit? Let us know in the comments.
The plaintiff is represented by Thomas Alvord of The HQ Firm P.C.
The Hilton class action lawsuit is Plenty v. Hilton Grand Vacations Inc., Case No. 2:26-cv-00258, in the U.S. District Court for the Eastern District of Washington.
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