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A class action lawsuit alleges that internet provider Frontier Communications deceptively advertised the cost of its services to new customers.
The complaint contends that, “Defendant represents to its consumers that there will be no installation charges, activation fees or other miscellaneous fees other than the advertised price of its service plans when this is in fact false.”
The Frontier Communications class action lawsuit asserts that Frontier advertises a low price for internet services, knowing consumers rely on that advertised price when choosing service providers.
That low price entices consumers to switch providers, after which Frontier hits them for a higher monthly charge as well as several fees, according to the complaint.
The class action contends that “the internet services were over seven times the advertised price.”
The false advertising class action alleges that Frontier Communications knows its initial pricing is deceptive, and conceals that knowledge from consumers. The complaint states that Frontier Communications does not provide the written terms and conditions to potential customers before they sign up.
The class action argues that the internet provider does this because it knows “many of the consumers would not have purchased or attempted to purchase these internet services” if Frontier Communications was honest in its initial pricing.
Plaintiff Dorothy Ayer states that in May of 2016 she purchased internet and a hard line telephone service from Frontier Communications.
The cost of the service plan was supposed to be $69 per month, with “no installation changes, activation fees, or other miscellaneous charges.”
However, Ayers asserts that her first bill from Frontier Communications in June was $426.55.
Ayers claims that she “felt ripped off and cheated,” and would not have contracted with Frontier Communications had she known the truth about their false and deceptive advertising.
The internet service false advertising lawsuit asserts that Frontier Communications violated the California False Advertising Act by its knowing and deliberate omissions to consumers about the pricing of its internet and telephone services.
In addition, the class action alleges that the company violated the California Unfair Business Practices Act through the same conduct.
According to the complaint, Frontier Communications’ “conduct is substantially injurious to consumers, offends public policy, and is immoral, unethical, oppressive, and unscrupulous as the gravity of the conduct outweighs any alleged benefits attributable to such conduct.”
The Frontier Communications deceptive advertising lawsuit seeks to represent a Class of all persons in the U.S. who purchased, or attempted to purchase, internet services from Frontier Communications, “and whose telephone or telephone service was advertised at a lower price than charged.”
The class action wants Frontier Communications to be required to notify all Class Members of its deceptive practices through corrective advertising. The complaint also requests damages, including punitive damages, for the Class, as well as an injunction stopping the company’s misleading advertising.
Ayer is represented by Todd M. Friedman and Adrian R. Bacon of the Law Offices of Todd M. Friedman, P.C.
The Frontier Communications Internet Service False Advertising Class Action Lawsuit is Dorothy Ayer v. Frontier Communications Corporation, Case No. 5:16-cv-01946, in the U.S. District Court for the Central District of California.
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75 thoughts onFrontier Communications Class Action Says Internet Falsely Priced
Honesty is.the.best.policy! Still trying to get them to honor their word and stop lying…they try to say they either mis quoted a price to us, or we misunderstood–sorry but we have good hearing, we heard their quotes by phone loud & clear:). Paid nearly double so far, for basic internet– supposed to be around 444 total for the past 12 months-32 /mo for 6 months, then increase $10. Got a tiny credit here & there after persistently calling & being on hold for long stretches of time every few months, but usually the promised credits didn’t ever show up. They tried saying a credit for PART of overcharges could take up to 90 days…another lie. I think some staff are trying & honestly adjust it as they should, but it is then overriden later in their database.
Honesty is not Frontiers policy. I got a quote of $102 for the first 6 months then $144.50 for the rest of the contract. First bill was $186.87. After numerous phone calls they adjusted it to $136.50 for 3 months. Can you say Bait and Switch
I am having the exact same problem here in Texas. A rep told me today that I never would get an Amazon card from them because that promotion doesn’t exist. When I told her that I as recording the call she hung up on me. These people are liars and cheats. I’m not paying them another dime and when they send me to collections I’m going to file a small claims lawsuit against them. They suck.
They pulled the amazon prime for a year scam on me as well. After a two hour phone call being bounced from person to person they eventually said since I opted for no early termination fee I disqualified myself
From the Amazon Prime offer…however I’m sure if I canceled I’d get an early termination fee.
I switched to Frontier in November 2016 due to an offer of $96.00 a month, first bill was almost twice the amount offered, when I called I was told that it was a prorated and advance payment amount, bill was low for two more months and now spiked to $143.04, called them and was told that I did not qualify for a discount promotion anymore (did not know my promotion had an expiration date of 3 months) so when I told them to cancel I was told that they could give me a discount of $40.00 a month for the next 2 years I said ok. I called again today 4-22-17 and was told that they did not approve the $40.00 credit so I have to pay the $143.04 a month, how a company that big is getting away with misleading, lying, deceiving people, if I had known that it was a false and crooked company I would have never left the other provider, time to go to other service provider. The workers are clueless of what they are doing or their policies.
Same boat, Auto-renewed our contract without any of our knowledge. Was told I could cancel on March 29th with no fee’s and called April 1st to find out they auto-renewed our contract without contacting me and I would have to pay the termination fee. We paid for 5 mps and never received more than 1. When we called for a technician all they did was run a cat5 line to another box and completely destroyed the wiring coming out of our wall and just left it like that. Said that was the problem, it wasn’t. So they kept bringing new routers, we now have 5 sitting here, all do the same thing which is basically nothing. We have switched to Satellite and Cellular modems and was told if I waited 2 months more it would be cheaper than paying the contract termination fee, what contract we’ve been with them since 2011 (only provider around or so we thought) and they said we auto-renewed in 2015. Anyway we waited the 2 months and just paid the bill and called to cancel after the past contract date only to find out they auto-renewed us even know the last representative said she had it all setup to cancel DSL service on the 29th. Nope they auto-renewed us on the 29th and when I called on the 10th of April they said I would have to pay termination fee for the auto-renew. They had no response to the auto-renew question. Very rude, one rep even gave an example of being a waiter and when waiters are treated right they spit and shit in your food, he could do the same to our service. He then flipped a lid when I told him I was recording him and said I wasn’t legally allowed to do so and could be sued. I don’t know where they get these morons, they can record us but we can’t record them for future legal proceedings? We have hired an attorney because this is just BS, this company is just running around with no care for anyone. They have a monopoly in so many areas they don’t care, tough luck and too bad attitude. Twice their techs had us wired wrong down at the hub, honestly thing they did it on purpose. Anyway internet wouldn’t work for weeks and we could our neighbors phone calls and vice versa because of this. This company is by far the worst thing I have dealt with since the inception of the internet, if not ever. They truly, truly don’t care, and by don’t care I mean they will overcharge and the charge you to cancel even when you should of been out of your contract for years. Us personally shouldn’t of had a contract since 2014, yet they say it was auto-renewed by them until 2018. We need the governments assistance on this one. I and a group of about 20-30 neighbors would love to be a part of anyone’s class action lawsuits going on if someone could provide the information.
Im having the same problem. I’ve contacted the BBB where I discovered they have over 800+ complaints. I’ve also contacted my local news station. I’m not letting them get away with this. Take it to the media! Then they HAVE to respond.
I live in Show Low Arizona I have been fighting with Frontier over the poor service and false advertising on top they bill you for services they don’t even offer I had high-speed internet it’s not offered in my area just the regular but they keep switching it over and then only want to credit you three months at a time. I have a liaison work with me that send an installer to my home as a result that installed it being aggressive with me nothing was done he tried to attack me at my home things are really out of hand I finally disconnected my service won’t pay for something that doesn’t work ever
What about the false advertising? They say I’m paying for 6 megabit, but I’m lucky if I get 1 megabit. And it cuts out a lot. Then they raised rates. I get the whole “up to” part of it. But if I sold you a dozen eggs but I gave you “up to” a dozen and I only felt like giving you 3 eggs, is that ok? I think it is not.
That’s exactly my situation here in Rochester NY!?
They accepted a federal grant for several billion $ to upgrade their lines in rural areas. Part of that agreement is if they advertise and sell “high speed dsl” they are REQUIRED to provide no less than 6 mbps on the line ” consistently “. Failure to do so will result in the full loss of all grant $. I had same problems as you. Then I recited the Connect America grant rules. Bam they installed a dedicated dual braided line. 12 mg down now.
Having billing issues, made several phone calls but to no avail. Team members keep telling me the billing is fixed. Each month over billing not fixed. I have dates, times and to whom I spoke too. This has been since January 2017. Being billed double.
I’m in Ohio and the deceptiveness is the same. We were told the phone bundle with Internet would be cheaper than what I am being billed with no contract. We would get an Amazon gift card for $200 with only having to pay a bill for 1 month. We were told we could cancel if we were not happy and we were told that streaming would be no problem. Well, we had to pay service fees, connection fees, a shipping and handling fee for the modem which was handed to us by the technician and we will be charged a cancellation fee if we canceled. We now find out we have a 2 year contract and they raised the price of our Internet be caused we cancelled our phone service which we had to pay per phone call outside of our 740 area code to a 614 area code which is designated as the same area. We were not told this. Our internet is slow and we can’t stream movies. We do nothing else on our Internet, i.e, no playing video games, nobody else using our Internet. We call and are put on hold for so long and then we get cut off. We are told they are updating services all the time and yet there is nothing they can do. They take your money as they see fit, lie and do not provide a service as promised. We feel like we were scammed. I just want to get out of the service and move on to someone more reliable and trustworthy. I wish someone could help. I cant even use the email tgat comes with it. I’ve called and called to try and have them fix it. They have morons who work for them. We’re limited on income and are just throwing our money away for a real shitty internet, real shitty customer service and are fed up. How can a company offer what that do and take your money for not living up to what was promised get away with it? I’m stumped and frustrated.
I had no choice Verizon sold to frontier and I had a years left on my contract and now Frontier tells me that I have another year with them. I asked for paper work that would prove that I signed up for another year and Frontier told me to call Verizon. Verizon will not talk to me because they say that I belong to Frontier. I ordered the security and the cloud service never worked, in fact I was on the phone several times with Verizon and then frontier trying to get this service to work with their help. I finally gave up and tried to wait my contract out. Now Frontier says I owe them another year and My services are going up.
I asked them what the payoff was and they told me that they don’t know. I complained about being put in a contract without my permission and they told me I had to call Verizon because my account was transferred from Verizon. This all sucks and if there is a law suit I need to be included. I have been cheated. Paying for a services never and being lied to about a contract that I never agreed to