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A class action lawsuit alleges that internet provider Frontier Communications deceptively advertised the cost of its services to new customers.
The complaint contends that, “Defendant represents to its consumers that there will be no installation charges, activation fees or other miscellaneous fees other than the advertised price of its service plans when this is in fact false.”
The Frontier Communications class action lawsuit asserts that Frontier advertises a low price for internet services, knowing consumers rely on that advertised price when choosing service providers.
That low price entices consumers to switch providers, after which Frontier hits them for a higher monthly charge as well as several fees, according to the complaint.
The class action contends that “the internet services were over seven times the advertised price.”
The false advertising class action alleges that Frontier Communications knows its initial pricing is deceptive, and conceals that knowledge from consumers. The complaint states that Frontier Communications does not provide the written terms and conditions to potential customers before they sign up.
The class action argues that the internet provider does this because it knows “many of the consumers would not have purchased or attempted to purchase these internet services” if Frontier Communications was honest in its initial pricing.
Plaintiff Dorothy Ayer states that in May of 2016 she purchased internet and a hard line telephone service from Frontier Communications.
The cost of the service plan was supposed to be $69 per month, with “no installation changes, activation fees, or other miscellaneous charges.”
However, Ayers asserts that her first bill from Frontier Communications in June was $426.55.
Ayers claims that she “felt ripped off and cheated,” and would not have contracted with Frontier Communications had she known the truth about their false and deceptive advertising.
The internet service false advertising lawsuit asserts that Frontier Communications violated the California False Advertising Act by its knowing and deliberate omissions to consumers about the pricing of its internet and telephone services.
In addition, the class action alleges that the company violated the California Unfair Business Practices Act through the same conduct.
According to the complaint, Frontier Communications’ “conduct is substantially injurious to consumers, offends public policy, and is immoral, unethical, oppressive, and unscrupulous as the gravity of the conduct outweighs any alleged benefits attributable to such conduct.”
The Frontier Communications deceptive advertising lawsuit seeks to represent a Class of all persons in the U.S. who purchased, or attempted to purchase, internet services from Frontier Communications, “and whose telephone or telephone service was advertised at a lower price than charged.”
The class action wants Frontier Communications to be required to notify all Class Members of its deceptive practices through corrective advertising. The complaint also requests damages, including punitive damages, for the Class, as well as an injunction stopping the company’s misleading advertising.
Ayer is represented by Todd M. Friedman and Adrian R. Bacon of the Law Offices of Todd M. Friedman, P.C.
The Frontier Communications Internet Service False Advertising Class Action Lawsuit is Dorothy Ayer v. Frontier Communications Corporation, Case No. 5:16-cv-01946, in the U.S. District Court for the Central District of California.
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75 thoughts onFrontier Communications Class Action Says Internet Falsely Priced
My bill went from $156 3 months ago,to $165 2 months ago,to $180 last month. I called and they agreed to give me a $20 credit for 12 months. Got my bill today $202.
PLEASE DO SOMETHING ABOUT THESE PEOPLE. MY BILL WAS SUPPOSED TO BE $154 MY BILL IS MORE LIKE $300 PLUS. I WAS SUPPOSED TO RECEIVE A $400 AMAZON GIFT CARD AND STILL TO THIS DAY HAVEN’T RECEIVED IT. I GOT THE COMPLETE RUN AROUND FOR MONTHS. I WANT IN ON THIS ONE!
My Internet bill with Verizon was $39 a month when Frontier took over they started charging me $79 without notify me when I realized it on my bill I called and they said they were already giving me a $20 promotion and could not lower my bill they were providing me with standard basic Internet only nothing else for $99 a month. Crazy I cancelled
We have had several months of horrible services. Lost a job and wages due to the WORST DSL SERVICES evee. Been lied to to have services refunded. Never happened. I have ALL emails with each lie told.Lost a lot of money to this bogus company.How do we file claim?
The case is still moving through the courts and has not yet reached a settlement. Claim forms are usually not made available to consumers until after a court approved settlement is reached. We recommend you sign up for a free account at TopClassActions.com and follow the case. We will update the article with any major case developments or settlement news! Setting up a free account with Top Class Actions will allow you to receive instant updates on ANY article that you ‘Follow’ on our website. A link to creating an account may be found here: https://topclassactions.com/signup/. You can then ‘Follow’ the article above, and get notified immediately when we post updates!
We want to JOIN the lawsuit not just follow the case. How can we do that???
I’d like in on a class action suit. Internet has been slow since April, my landline still isn’t working, customer service and tech support is useless. The “supervisor” said she couldn’t do anything and didn’t know when my phone would be working. I’ve spoken to at least 15+ people there, they send you back and forth, sometimes disconnecting you, and no progress at all. Please, FCC or someone, please do something about these crooks.
I Used to work for Frontier!! Key word used to. It’s True and they even were doing it to their own employees in California!
Same for me they advertised on t.v. $20 a month for vets. and the bill was $29.99 + taxes + untold fees =$69 a month. never told me about 2 yr commitment nor did i get paperwork contract or anything in writing from them. I’ve been locked in for 3 yr s now anyone out there knows how i can get in on this case please drop me a line at doltonjust1@gmail.com thanks jay
How do you join a suit against Frontier. I have documented the Theft they perpetrating. My bill tripled when they took over for Verizon. They have invented bogus fees each month until my bill has reached $345 a month. I have tried everything to get it fixed and even explaining that no cable company, including Frontier, even offers a $345 a month plan, so how can mine be that much? Please someone stop these crooks.
Roxanne, Unfortunately Frontier took over AT&T where we live. At first they billed us the same amount for the same service. Then our bill started slowly going up until it was close to $200. My husband called and told them to take everything off and leave it at VERY BASIC CABLE. After several calls and threatening to cancel service they dropped the price back to the original and we were able to keep our original services. I would suggest what I told them I was going to do, call your towns consumer affairs dept. Or someone on that level or the FACT. Good Luck
FACT should be FCC Federal communications commission
How do I join this class action lawsuit. I have had several issues from billing to internet speed
I agree