Top Class Actions’s website and social media posts use affiliate links. If you make a purchase using such links, we may receive a commission, but it will not result in any additional charges to you. Please review our Affiliate Link Disclosure for more information.
A class action lawsuit alleges that internet provider Frontier Communications deceptively advertised the cost of its services to new customers.
The complaint contends that, “Defendant represents to its consumers that there will be no installation charges, activation fees or other miscellaneous fees other than the advertised price of its service plans when this is in fact false.”
The Frontier Communications class action lawsuit asserts that Frontier advertises a low price for internet services, knowing consumers rely on that advertised price when choosing service providers.
That low price entices consumers to switch providers, after which Frontier hits them for a higher monthly charge as well as several fees, according to the complaint.
The class action contends that “the internet services were over seven times the advertised price.”
The false advertising class action alleges that Frontier Communications knows its initial pricing is deceptive, and conceals that knowledge from consumers. The complaint states that Frontier Communications does not provide the written terms and conditions to potential customers before they sign up.
The class action argues that the internet provider does this because it knows “many of the consumers would not have purchased or attempted to purchase these internet services” if Frontier Communications was honest in its initial pricing.
Plaintiff Dorothy Ayer states that in May of 2016 she purchased internet and a hard line telephone service from Frontier Communications.
The cost of the service plan was supposed to be $69 per month, with “no installation changes, activation fees, or other miscellaneous charges.”
However, Ayers asserts that her first bill from Frontier Communications in June was $426.55.
Ayers claims that she “felt ripped off and cheated,” and would not have contracted with Frontier Communications had she known the truth about their false and deceptive advertising.
The internet service false advertising lawsuit asserts that Frontier Communications violated the California False Advertising Act by its knowing and deliberate omissions to consumers about the pricing of its internet and telephone services.
In addition, the class action alleges that the company violated the California Unfair Business Practices Act through the same conduct.
According to the complaint, Frontier Communications’ “conduct is substantially injurious to consumers, offends public policy, and is immoral, unethical, oppressive, and unscrupulous as the gravity of the conduct outweighs any alleged benefits attributable to such conduct.”
The Frontier Communications deceptive advertising lawsuit seeks to represent a Class of all persons in the U.S. who purchased, or attempted to purchase, internet services from Frontier Communications, “and whose telephone or telephone service was advertised at a lower price than charged.”
The class action wants Frontier Communications to be required to notify all Class Members of its deceptive practices through corrective advertising. The complaint also requests damages, including punitive damages, for the Class, as well as an injunction stopping the company’s misleading advertising.
Ayer is represented by Todd M. Friedman and Adrian R. Bacon of the Law Offices of Todd M. Friedman, P.C.
The Frontier Communications Internet Service False Advertising Class Action Lawsuit is Dorothy Ayer v. Frontier Communications Corporation, Case No. 5:16-cv-01946, in the U.S. District Court for the Central District of California.
ATTORNEY ADVERTISING
Top Class Actions is a Proud Member of the American Bar Association
LEGAL INFORMATION IS NOT LEGAL ADVICE
Top Class Actions Legal Statement
©2008 – 2024 Top Class Actions® LLC
Various Trademarks held by their respective owners
This website is not intended for viewing or usage by European Union citizens.
Honda, Hyundai, Kia, Subaru vehicle data collection class action lawsuit investigation
May 17, 2024 | Legal News
75 thoughts onFrontier Communications Class Action Says Internet Falsely Priced
I had no choice Verizon sold to frontier and I had a years left on my contract and now Frontier tells me that I have another year with them. I asked for paper work that would prove that I signed up for another year and Frontier told me to call Verizon. Verizon will not talk to me because they say that I belong to Frontier. I ordered the security and the cloud service never worked, in fact I was on the phone several times with Verizon and then frontier tring to get this service to work with their help. I finally gave up and tried to wait my contract out. Now Frontier says I owe them another year and My services are going up.
I asked them what the payoff was and they told me that they don’t know. I complained about being put in a contract without my permission and they told me I had to call Verizon because My account was transferred from Verizon. This all sucks and If their is a law suite I need to be included I have been cheated. Paying for a service never and being lied to about a contract that I never agreed to
I faced all kinds of problems pertaining to my bill when I signed up in July 2015. The bill appeared grossly inflated and it took me persistent calls for several months to bring this to an acceptable level (still too high)
When I closed my account in Nov 2016, I did so 10 days before my next bill was due, but they still charged me $295! I have called their office at least 6 times and spent at least 30 minutes on the call each time. The person answering the call reassured that I should be required to pay this and she has taken care of the problem, but the matter isn’t resolved and now I am getting messages saying Frontier will take the matter to collections…….
Would be great it I can get on this lawsuit………
PLEASE PUT ME IN THIS LAW SUIT, I HAVE ALL MY DOCUMENTS. THEY ARE CHARGING ME $89.99 FOR MY INTERNET AND WHEN I FIRST STARTED MY CONTRACT IT WAS $49.99 WHAT IN THE….. MY BILL WAS SUPPOSED TO BE $160 AND IT HAS BEEN AS HIGH AS $317 AND I STILL HAVENT RECEIVED MY AMAZON GIFT CARD FOR $400. I AM FURIOUS!!! ESPECIALLY WHEN THESE PEOPLE HACE THE NERVE TO HAVE AN ATTITUDE WHEN YOU CALL IN LIKE ITS YOUR FAULT. I AM SO HAPPY I SAW THIS
I do not have internet signal at home, so I called the technical support. Although I still do no have internet, their webpage says “service completed.”
I have been trying to cancel my service at Frontier but every time I called the customer service, they put me on hold more than 30 minutes and no matter who I talked to nothing is solved.
Why the bad business like this is allowed? I want to join the class action.
The case is still moving through the courts and has not yet reached a settlement. Claim forms are usually not made available to consumers until after a court approved settlement is reached. We recommend you sign up for a free account at TopClassActions.com and follow the case. We will update the article with any major case developments or settlement news! Setting up a free account with Top Class Actions will allow you to receive instant updates on ANY article that you ‘Follow’ on our website. A link to creating an account may be found here: https://topclassactions.com/signup/. You can then ‘Follow’ the article above, and get notified immediately when we post updates!
STOP YOUR SERVICE ASAP – nothing but bad people, I called Spectrum after they screwed me out of $144
Greg Olsen, 1serv.net
I have had the same issues with my bill from frontier ever since I signed up. I have spent countless hours on the phone try to resolve the problems and nothing gets accomplished. They have been charging me double the amount that I agreed to pay for services and expect me to pay them for their mistakes and lies!
What is the recourse to have the issue resolved. Any legal action? Please advice.
I ready to stop this as well!…They cheated me to. They lied about everything…It must STOP..
My sister in law and I need to be on this class action suit.
We had problems with Frontier from the beginning! If I knew they would bill me over $400 each month after being quoted my bill would be $187 we would have stayed with Charter.
I am a great grandmother. This company took me to task and is destroying my credit. I wanted to change from my provider for a better price. Therefore I called Frontier and was told no installation and 69.00 a month for internet and a landline. (and porting in my phone number instead of getting a new one.) The installation took place on the 17th of Oct.2016.(need to ck bills could be sept)For 10 days I lived this phone nightmare. No phone because they gave me three phone numbers trhough out this time. Sometimes I got internet. Hours were spent on the phone taling to many employees to get this straightened out. I am home bound. I needed a working phone. I cannot afford a cell phone.The bottom line is I went back to my old companyt T/W. I got a phone number from them. I had also cancelled with Frontier. My time with themwas 10 days. Verified by T/W intervention.They have sent me bills for$280.00..for said installation which was suppose to be free. The this month the bill is for 179>00 PLEASE PUT ME ON THIS CLASS ACTION. THEY TAKE ADVANTAGE OF THE ELDERYLY AND DISABLED WHICH I AM BOTH,
The case is still moving through the courts and has not yet reached a settlement. Claim forms are usually not made available to consumers until after a court approved settlement is reached. We recommend you sign up for a free account at TopClassActions.com and follow the case. We will update the article with any major case developments or settlement news! Setting up a free account with Top Class Actions will allow you to receive instant updates on ANY article that you ‘Follow’ on our website. A link to creating an account may be found here: https://topclassactions.com/signup/. You can then ‘Follow’ the article above, and get notified immediately when we post updates!
Hi i need to join the lawsuit i was told my bill would be 80 for 2 years and now my monthly bill is always over 237$ they cant explain why . Im always on hold for over 20 minutes and all they do is say let me see how we can lower that