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A class action lawsuit alleges that internet provider Frontier Communications deceptively advertised the cost of its services to new customers.
The complaint contends that, “Defendant represents to its consumers that there will be no installation charges, activation fees or other miscellaneous fees other than the advertised price of its service plans when this is in fact false.”
The Frontier Communications class action lawsuit asserts that Frontier advertises a low price for internet services, knowing consumers rely on that advertised price when choosing service providers.
That low price entices consumers to switch providers, after which Frontier hits them for a higher monthly charge as well as several fees, according to the complaint.
The class action contends that “the internet services were over seven times the advertised price.”
The false advertising class action alleges that Frontier Communications knows its initial pricing is deceptive, and conceals that knowledge from consumers. The complaint states that Frontier Communications does not provide the written terms and conditions to potential customers before they sign up.
The class action argues that the internet provider does this because it knows “many of the consumers would not have purchased or attempted to purchase these internet services” if Frontier Communications was honest in its initial pricing.
Plaintiff Dorothy Ayer states that in May of 2016 she purchased internet and a hard line telephone service from Frontier Communications.
The cost of the service plan was supposed to be $69 per month, with “no installation changes, activation fees, or other miscellaneous charges.”
However, Ayers asserts that her first bill from Frontier Communications in June was $426.55.
Ayers claims that she “felt ripped off and cheated,” and would not have contracted with Frontier Communications had she known the truth about their false and deceptive advertising.
The internet service false advertising lawsuit asserts that Frontier Communications violated the California False Advertising Act by its knowing and deliberate omissions to consumers about the pricing of its internet and telephone services.
In addition, the class action alleges that the company violated the California Unfair Business Practices Act through the same conduct.
According to the complaint, Frontier Communications’ “conduct is substantially injurious to consumers, offends public policy, and is immoral, unethical, oppressive, and unscrupulous as the gravity of the conduct outweighs any alleged benefits attributable to such conduct.”
The Frontier Communications deceptive advertising lawsuit seeks to represent a Class of all persons in the U.S. who purchased, or attempted to purchase, internet services from Frontier Communications, “and whose telephone or telephone service was advertised at a lower price than charged.”
The class action wants Frontier Communications to be required to notify all Class Members of its deceptive practices through corrective advertising. The complaint also requests damages, including punitive damages, for the Class, as well as an injunction stopping the company’s misleading advertising.
Ayer is represented by Todd M. Friedman and Adrian R. Bacon of the Law Offices of Todd M. Friedman, P.C.
The Frontier Communications Internet Service False Advertising Class Action Lawsuit is Dorothy Ayer v. Frontier Communications Corporation, Case No. 5:16-cv-01946, in the U.S. District Court for the Central District of California.
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75 thoughts onFrontier Communications Class Action Says Internet Falsely Priced
Can I still be added to this lawsuit? Frontier disconnected my phone line that we had for over 15 years because of a contract we supposably had. As the end they had me pay over 1000 for equipment i returned!
Our internet service constantly drops our signal, resulting in restarting and going through steps to reconnect to the service. The speed has NEVER been what it should. I was told by a repair guy that Frontier had LOTS of business customers not using bandwidth, but WAY TOO MANY private homes using way more than before the pandemic. He said they knew about the problem, but were going to just wait until things returned to pre-pandemic levels in both private and business areas. No additional money was going to be spent.
Please add my name to the list.. I started with frontier last july my bill was to be 73.39 monthly for phone and internet in the past 10 months my bill has been anywhere from 109-189.00 with just 4 months of 73.39 only because I called and complained then following month my bill would be quoted price of 73.39 ( till the next billing cycle… I think auto pay is not a good option for frontier.
Frontier lies about cost, lies about the level of service it will provide its customers… Unfortunately they are monopoly in the part of the world that I live in. Please add me to this class action
Frontier has been ripping me off for years and years. They sold me a service and the speed is not anywhere near what I am paying for. How do I get in on a lawsuit for this? I also have had other issues with them. They owe me $$$$$
I requested they be investigated also on this website. Same issue and also falsely advertising prices and overcharging (charging for internet speed (for years) my Frontier equipment was not able to provide). They have to be violating laws.
Frontier needs new equipment & employees and hold up the end of the deal. Quick take two weeks to fixed something- take 20 minute to fixed.
Worse internet and customer service anywhere. Loose internet on a daily basis. Several times a day and it takes weeks for tech. To come out and all they do is piece it together and have same problem a week later. Tech. It on regular basis.
I hate frontier. We have complained about our internet and phone bill. Our Wi-Fi goes out every night between 10 and 12. no one in the house is using the Wi-Fi at that time except me. We finally received a new router a couple of months ago we still have the same problem. Frontier did say we upgrade our Wi-Fi for additional cost.
This company is Ripping everyone off and needs to be stopped.
They have took thousands off me in the past 6 year and something needs to be done.
im talking to one of the customer representative from frontier communication atm on july 27 2018 @230pm pst. im calling in why my first bills does not have the promo discounted price 100/100mb for $40 . they are charging me the full prices 100/100mb for $84.99 with prorated charges total to be 154.47 on myl. i feel cheated and raged and demanded them for a fix..