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A class action lawsuit alleges that internet provider Frontier Communications deceptively advertised the cost of its services to new customers.
The complaint contends that, “Defendant represents to its consumers that there will be no installation charges, activation fees or other miscellaneous fees other than the advertised price of its service plans when this is in fact false.”
The Frontier Communications class action lawsuit asserts that Frontier advertises a low price for internet services, knowing consumers rely on that advertised price when choosing service providers.
That low price entices consumers to switch providers, after which Frontier hits them for a higher monthly charge as well as several fees, according to the complaint.
The class action contends that “the internet services were over seven times the advertised price.”
The false advertising class action alleges that Frontier Communications knows its initial pricing is deceptive, and conceals that knowledge from consumers. The complaint states that Frontier Communications does not provide the written terms and conditions to potential customers before they sign up.
The class action argues that the internet provider does this because it knows “many of the consumers would not have purchased or attempted to purchase these internet services” if Frontier Communications was honest in its initial pricing.
Plaintiff Dorothy Ayer states that in May of 2016 she purchased internet and a hard line telephone service from Frontier Communications.
The cost of the service plan was supposed to be $69 per month, with “no installation changes, activation fees, or other miscellaneous charges.”
However, Ayers asserts that her first bill from Frontier Communications in June was $426.55.
Ayers claims that she “felt ripped off and cheated,” and would not have contracted with Frontier Communications had she known the truth about their false and deceptive advertising.
The internet service false advertising lawsuit asserts that Frontier Communications violated the California False Advertising Act by its knowing and deliberate omissions to consumers about the pricing of its internet and telephone services.
In addition, the class action alleges that the company violated the California Unfair Business Practices Act through the same conduct.
According to the complaint, Frontier Communications’ “conduct is substantially injurious to consumers, offends public policy, and is immoral, unethical, oppressive, and unscrupulous as the gravity of the conduct outweighs any alleged benefits attributable to such conduct.”
The Frontier Communications deceptive advertising lawsuit seeks to represent a Class of all persons in the U.S. who purchased, or attempted to purchase, internet services from Frontier Communications, “and whose telephone or telephone service was advertised at a lower price than charged.”
The class action wants Frontier Communications to be required to notify all Class Members of its deceptive practices through corrective advertising. The complaint also requests damages, including punitive damages, for the Class, as well as an injunction stopping the company’s misleading advertising.
Ayer is represented by Todd M. Friedman and Adrian R. Bacon of the Law Offices of Todd M. Friedman, P.C.
The Frontier Communications Internet Service False Advertising Class Action Lawsuit is Dorothy Ayer v. Frontier Communications Corporation, Case No. 5:16-cv-01946, in the U.S. District Court for the Central District of California.
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75 thoughts onFrontier Communications Class Action Says Internet Falsely Priced
I have had too many charges fro. Them that they can’t explain. I finally told them to cancel my account, got hit for hundreds of dollars owed. I will not feed their greed. I want in on tjis.
Frontier has intentionally, let me say this again…..INTENTIONALLY, abused elders in our community. This has transpired through charges within their internet program that indicates that ‘the protection that you paid for every month needed to be turned on and it was “YOUR” responsibility as the customer to let them know you want it activated’, yet freaking charged the customers for the service. We have had so many complaints as well as issues reported that Frontier will need to go undercover with their vehicles soon or they may under attack. Complaints will be filed with the DCA for CA. Frontier is not any better than the fraudulent phone calls that are made from outside the country targeting the elderly and ‘STEALING’ their money. WTF………
Residents of Fall River Mills, CA have been talking about considering a class action suit against Frontier Communications for this very eason.
I subscribed for a dedicated line paying for 24mbps. They said they can only provide me with 17 in my area and I agreed. I never got even 12mbps which was at a lower price point. Then the bill was almost 3 times what I was told. I got a different service and refused to pay. After a few bills and a few calls they had significantly reduced the bill, but it’s still above what it should be, and I refuse to pay it on the ground that they never provided the service they promised me. I now have collections calling me, and will of course pay them to keep my credit score from being affected. I want justice!
I live and work in Beaverton, OR, I was cheated twice by Frontier for no installation fees, once for the initial subscription, and then when I moved from my apartment to my house. Each time the bill came out with more than $100 of installation fee. It’s not so much, but I could not forget the feeling of being cheated.
I had Verizon landline when it switched to Frontier. While I only had phone it stayed same every month. When I combined services with Dish I was told by Frontier my bill for 3 services would total in $190 range, and no more than $200. I was previously paying about $210-220 total for 3 individual services (Direct TV, HughesNet internet, & Frontier landline). Thought we were saving money & time by combining services. 1st bill around $550. They took directly out of account with no notice, breaking our account. Decombined and haven’t been able to straighten out since. Very limited services in our area with low working wages. I want in on class action lawsuit, and need contact information. Thank you, Ayer, Bacon, Friedman, & Provence.
The case is still moving through the courts and has not yet reached a settlement. Claim forms are usually not made available to consumers until after a court approved settlement is reached. We recommend you sign up for a free account at TopClassActions.com and follow the case. We will update the article with any major case developments or settlement news! Setting up a free account with Top Class Actions will allow you to receive instant updates on ANY article that you ‘Follow’ on our website. A link to creating an account may be found here: https://topclassactions.com/signup/. You can then ‘Follow’ the article above, and get notified immediately when we post updates!
I’ve had a land-line phone all my life, frontier kept charging me totally high prices in the hundreds of dollars,every month I called and called them to get it straightened out.finally I just got tired of it ,I had my land-line disconnected,I have their internet also, when I first got it, terrific,but they have messes with it so much and so now I’m down to 5 .something and cannot hardly get on….I’ve called and called with no help, no tech help what so ever….so now only thing to do is either cancel and find another provider I can afford on low income wagesor do without…
This is John Provence 951-436-6795 I just submitted a claim unsolicited call I’m also on the Do Not Call Registry I get called all the time
I was supposed to get the 100 mbps I paid for – I only get 5 mbps or less. My bill has almost doubled, raising 2 or 3 dollars every few months.
Quoted at 49.99/month internet, 9.99 installation and one time setup charge of 9.99. They took $65 from my Visa over the phone when setting up. First bill $94.17. Great stuff!