Massage Envy Members Seek Approval of $10M Settlement

A California federal judge says she will likely approve a $10 million settlement that will end claims that Massage Envy raised membership fees without members’ consent and at the same time made it increasingly difficult for customers to cancel their memberships.

The proposed Massage Envy class action settlement would provide $10 million in vouchers worth between $10 and $50.

Under the terms of the Massage Envy class action settlement, if the claims don’t reach $10 million, the amount of the vouchers would increase until the total value of the vouchers reach this figure.

If the Massage Envy class action lawsuit went to trial, the estimated amount that could be recovered is $130 million, so the proposed settlement deal represents around 10 percent of what Class Members could have received had the Massage Envy membership class action lawsuit gone to trial.

A plaintiff in another similar Massage Envy class action lawsuit weighed in unexpectedly on the current case, taking issue with the proposed settlement deal. That plaintiff told U.S. District Judge Maxine Chesney that the vouchers are effectively worthless.

According to that plaintiff, Class Members would possibly have to purchase more services from Massage Envy to make use of the vouchers.

However, the customers and the company, who attended a hearing for the proposed settlement deal, urged Judge Chesney to disregard these concerns and approve the proposed deal.

In this current Massage Envy class action lawsuit, plaintiffs claim that Massage Envy requires customers to prepay for massages, and if they attempt to cancel their membership, they then have to forfeit the massages for which they have already paid.

The Massage Envy class action lawsuit was filed by customers who say that customers pay $60 a month for one 50-minute massage each month. Allegedly, customers were told that they could “lock in” membership rates, and that their monthly rate would not change. Additionally, they were told that they could cancel their memberships.

However, the company allegedly raised the membership rates. Customers say that in some cases, the rate hike was only 99 cents, but in other cases, the membership rates went up by around 30 percent. Additionally, customers claim that the company intentionally makes it hard for customers to cancel memberships.

Top Class Actions will post updates to this class action settlement as they become available. For the latest updates, keep checking TopClassActions.com or sign up for our free newsletter. You can also receive notifications when this article is updated by using your free Top Class Actions account and clicking the “Follow Article” button at the top of the post.

The Massage Envy customers are represented by Jeffrey R. Krinsk and Trenton Ross Kashima of Finkelstein & Krinsk LLP.

The Massage Envy Membership Rate Hike Class Action Lawsuit is McKinney-Drobnis v. Massage Envy Franchising LLC, Case No. 3:16-cv-06450, in the U.S. District Court for the Northern District of California.
UPDATE: July 2019, the Massage Envy membership fees class action settlement is now open.Click here to file a claim.

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