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HelloFresh class action lawsuits overview:
- Who: Consumers filed several class action lawsuits against meal kit company HelloFresh this year. The U.S. Department of Agriculture’s Food Safety and Inspection Service also issued a public health notice over ground beef products in some of its kits.
- Why: Claims against HelloFresh revolve around its auto-renewal practices, online website accessibility and promotional text messages. The public health notice was in regard to potential E. coli contamination.
- Where: HelloFresh is available to consumers in the continental United States.
Meal kit company HelloFresh faced several consumer complaints this year over claims revolving around its auto-renewal practices, promotional text messages and online website accessibility.
The U.S. Department of Agriculture’s Food Safety and Inspection Service (FSIS) also issued a public health alert earlier this month over concerns that ground beef products in some HelloFresh meal kits were contaminated with E. coli.
The FSIS did not issue a recall for the HelloFresh meal kits because the products were no longer for sale, it says. The FSIS advised consumers to dispose of the meal kits if they already purchased them.
“Consumers who have purchased these products are urged not to consume them. These products should be thrown away,” the FSIS says.
HelloFresh accused of breaking the law with promotional texts
A class action lawsuit filed against HelloFresh earlier this month claimed the company sent unsolicited promotional text messages to consumers without their consent.
A Florida resident behind the class action lawsuit argues that HelloFresh violates the Florida Telephone Solicitation Act (FTSA) by allegedly sending consumers unsolicited marketing text messages.
The FTSA prohibits a business from transmitting unsolicited text messages and sales calls to the telephones of Florida residents, according to the HelloFresh lawsuit.
HelloFresh allegedly uses an automated system to send the promotional text messages with the resident arguing that they invaded his privacy and intruded upon his seclusion.
HelloFresh subscribers enrolled in auto-renewal program without consent, class action says
Also this month, HelloFresh faced claims that it illegally auto-renews its customers’ subscriptions without providing them with proper notice or being given consent to do so.
The HelloFresh consumer behind the class action lawsuit argues the company runs an “automatic renewal” scheme that violates California’s Automatic Renewal Law, among other things.
HelloFresh is accused of enrolling consumers who sign up for the company’s services into a week-to-week auto-renewal program that results in weekly charges.
“In doing so, Defendant fails to provide the requisite disclosures and authorizations required to be made to and obtained from California consumers under California’s Automatic Renewal Law (ARL),” the HelloFresh lawsuit states.
The HelloFresh consumer claims the company is legally required to obtain affirmative consent before enrolling a new customer into an auto-renewal program in addition to providing them with a clear presentation of its terms.
HelloFresh allegedly failed to make website fully accessible for blind, visually impaired
A consumer filed a separate class action lawsuit against HelloFresh in May, arguing the company failed to make its website fully accessible to individuals who are blind or visually impaired.
The consumer behind the complaint argues HelloFresh violates the Americans with Disabilities Act, among other things, by allegedly denying individuals who are blind or visually impaired with equal access to the goods and services that the company provides.
HelloFresh has “thousands of access barriers” on its website that make it “difficult if not impossible” for individuals who are blind or visually impaired to successfully navigate it or even complete a transaction, the HelloFresh lawsuit alleges.
The consumer argues that individuals who are blind or visually impaired must “rely on sighted companions to assist them in accessing and purchasing” from the HelloFresh website.
Have you ever had an issue with HelloFresh? Let us know in the comments!
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26 thoughts onHelloFresh faces multiple class action lawsuit claims, beef public health alert
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Please add me. I am always safe around raw meat.
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I’ve gotten sick from Hello Fresh meat
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I’ve received Hello Fresh and the meat was warm, twice (they credited my account the first time and the second time I was ignored)..As well as missing food, many times. I’ve canceled my subscription with them and still receive emails and text.
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I used HelloFresh for 2 yrs off and on. I would cancel often due to that the quality of the produce declining badly. I’d get a box and the food looked abused and had already gone bad (mold). Whenever I had a problem with billing, like selecting to skip a week, or if I submitted a change in meals, they’d see that the skip or change was there but instead of issuing a refund they just sent me a free box of food for the next week. It was like they acknowledge the mistake but the only way to rectify it was issuing a free meal for the following week.
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