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International National Football League fans are still fuming over streaming issues that happened during last year’s Super Bowl.
In a new class action lawsuit filed Thursday, lead plaintiff Sietel Singh Gill claims the NFL’s prepaid service streaming a live feed of the 2020 Super Bowl failed at key moments of the game.
In his complaint, Gill, who is from Australia, alleges up to 700,000 fans globally were deprived during the championship matchup between the Kansas City Chiefs and the San Francisco 49ers on Feb. 2, 2020.
These fans signed up for the NFL’s Game Pass streaming service, according to the complaint, at a cost of $200 a piece.
Gill further claims this massive group of fans who experienced the glitchy stream come from 181 nations worldwide, including the United Kingdom, Australia, Mexico, Brazil, Ireland, Austria, Norway, Denmark, Sweden, Japan and Korea.
The subscribers started having issues with the signal within the first minutes of the game, according to the class action lawsuit. Gill says fans watching the stream started getting error messages and communications of the issues from customer services about technical problems.
The feed came back up but crashed again in the final three minutes of the game.
Gill argues the NFL didn’t do enough to make the situation right with international customers. He says NFL Game Pass customer service sent generic emails only to customers who officially filed complaints about making “amends for this issue.”
Those customers were eventually given a $10 partial refund.
The Game Pass streaming subscription covered the 2019-2020 season, and the complaint claims that live viewing of the Super Bowl is a “non-substitutable good.”
“Not even uninterrupted viewing of the game later is an adequate substitute for live viewing because the publicity and social media commentary on the game inevitably means that a person viewing the game later will have already learned of the outcome of the game,” the complaint contends.
Gill is formally accusing the NFL of breaching contracts and warranties in the class action lawsuit. He’s also alleging unjust enrichment and is seeking actual, consequential and compensatory damages.
Did you watch this year’s Super Bowl via a live internet stream? What do you think of this class action lawsuit? Let us know in the comments below.
Counsel representing the plaintiffs in the Super Bowl streaming class action lawsuit is Karl Stephen Kronenberger of Kronenberger Burgoyne LLP.
The Super Bowl Streaming Class Action Lawsuit is Gill v. National Football League, et al., Case No. 1:21-cv-01032 in the U.S. District Court for the Southern District Of New York.
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