Top Class Actions’s website and social media posts use affiliate links. If you make a purchase using such links, we may receive a commission, but it will not result in any additional charges to you. Please review our Affiliate Link Disclosure for more information.
Some consumers are claiming that the Spectrum internet speed they receive is regularly far lower than the speed they’re paying for. Some have even turned to litigation, alleging that Spectrum falsely advertised their internet speed as much higher than what customers actually receive. If you have regularly experienced low Spectrum internet speed, you may be able to join this class action lawsuit investigation.
Companies involved in this class action lawsuit investigation for false advertising practices include Time Warner Cable (TWC), Spectrum, and Charter Communications. Spectrum merged with TWC back in 2016, and both now belong to the parent company Charter Communications.
Charter Communications Class Action Lawsuit
Two plaintiffs have brought a class action lawsuit against Charter Communications (along with Spectrum) alleging that they did not actually receive the high Spectrum internet speed they were paying for. Indeed, one of the plaintiffs claimed that he was paying for internet service advertised as 300 megabits per second (mbps), but he consistently noticed that the internet was much slower. He would call technicians in from Spectrum to test the speed, and he claims that the technicians never registered his internet speed as more than 130 mbps—less than half the speed he was paying for.
The lawsuit alleges that Spectrum/TWC “failed to live up to the promised speeds, reliability, and performances,” meaning that consumers overpaid for the internet speed they actually received. The lawsuit also claims that the company loaned or leased modems and routers that were actually incapable of supporting the high internet speeds the company advertised in the first place.
This lawsuit was originally filed in March 2017 in California federal court and was then sent to arbitration for more than a year. Now back in court, the lawsuit is asking for class certification that would cover up to millions of current and former TWC and/or Spectrum customers that may have been affected by similar false advertising practices.
Filing a Spectrum Internet Lawsuit
If you are a current or former customer of Time Warner Cable and/or Spectrum (both now owned by parent company Charter Communications) sometime between 2013 and the present, and you believe you may not have gotten the fast internet speeds that you paid for, you may be able to join this class action lawsuit investigation.
Some people may be able to file claims separately instead of joining this class action lawsuit and be able to seek compensation in the form of a cash refund, future discounts or credits, or awards in court, arbitration, or a possible settlement.
If you believe one or more of these allegations are true for your experience with TWC/Spectrum internet through Charter, you may have a claim.
The Spectrum Internet Lawsuit is Case No. 8:17-cv-00556-DOC-RAO, in the U.S. District Court for the Central District of California, Western Division – Santa Ana.
Join a Free Internet Speed False Advertising Investigation
If TWC, Spectrum, and/or Charter failed to deliver the internet speeds, reliability, and performance that you were promised, you may be entitled to seek a cash refund, future discounts or credits, or other legal remedies in court, in arbitration, or as part of a settlement.
This article is not legal advice. It is presented
for informational purposes only.
ATTORNEY ADVERTISING
Top Class Actions is a Proud Member of the American Bar Association
LEGAL INFORMATION IS NOT LEGAL ADVICE
Top Class Actions Legal Statement
©2008 – 2024 Top Class Actions® LLC
Various Trademarks held by their respective owners
This website is not intended for viewing or usage by European Union citizens.
237 thoughts onAre You Receiving the Spectrum Internet Speed that was Advertised?
Please add me to your list. I’ve been getting ripped off for years by Spectrum. I pay for 300mbps and I’m lucky on a good day to get more than 100mbs. I just checked my speed right before I found your site and I’m barely getting 80mbps. That’s less than 1/3 of the speed I’m paying for and to add insult to injury, they increase the fees every year. I’m sick of this!
Please add me to the list. I’m paying for “up to 200Mbps” download speeds, but I receive around 20Mbps–when Spectrum even works. The highest speed I’ve ever seen is 22.06Mbps. My internet service regularly stops at least once per day. It’s dropped seven times so far today (21 April 2021).
Please add me to the list. I drover over to their company store and picked up the parts to install my home network with them. After Some 70 services hours working with them over the phone, I found out they supplied me with the wrong slower speed modem and defective BNC cables. To make things worst, they billed me for all of my time and there bad parts’
FYI I service MRI systems for a living and work on/with hospitals networks almost daily.
I just got rid of spectrum. Paying foe 500mbps, and on there own speed checker never higher than 97! And 23 up! After skips in service , and buffering on movies, it was time to say so long. Now they want to even charge me a full month service for 10 days!
I’d like to be added
Add me please, noticed it’s worst at night when they think you’re asleep,my grandma doesn’t even use the service much,still watching regular tv nothing else except one Roku,one fire stick connected and used mainly between 1am- 7am and always flickering saying no service box has already been changed twice
Please add me! Not only is it throttled, but would intermittently go down allll the time.
Yes please add me to the Spectrum Customer Complaint slow internet speed list! This has been the worst service ever
Add me, im paying for 500Mbs, and getting 95 down and 27 up!
Please add me to list. I have been customer for many years as they have a monoply on our city. Customer service has told me my internet is going in & out because, my house is too old, there is chicken wire in walls, tv too old…just raised price again. Requested shut off, pay bill first was reply from customer service. No service since mid Jan, now being billed for first two weeks of Feb 2021!!!!
Please contact me, add me to the list. Whatever I need to do. I just got off the phone with a Spectrum representative after noticing that my internet speed was dropping all of sudden and only 100mb. There should be a taped conversation in which I very specifically requested the 400mb package on November 15th. Today, on January 12, my speed reflects barely over 100mb. When I called today, I was told that I did not order nor was I ever sold the 400mb package. They refused to honor that speed and I was told I would need to pay an additional $20 for 300mb as 400mb is not even available in my area. I was blatantly lied to about the package I was purchasing and my speed was reduced after two months of use. When I called to order the 400mb package at $70, I went on and on about how I needed to have a higher speed package then 100mb because parent’s lived next door and they were having a terrible time with a 100mb package they were on. There is absolutely no doubt in my mind that what they have done is dishonest and fraud and they are lying to me at this time and refusing to honor the plan I originally requested vs the one they claim I was sold for $70.