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Some consumers are claiming that the Spectrum internet speed they receive is regularly far lower than the speed they’re paying for. Some have even turned to litigation, alleging that Spectrum falsely advertised their internet speed as much higher than what customers actually receive. If you have regularly experienced low Spectrum internet speed, you may be able to join this class action lawsuit investigation.
Companies involved in this class action lawsuit investigation for false advertising practices include Time Warner Cable (TWC), Spectrum, and Charter Communications. Spectrum merged with TWC back in 2016, and both now belong to the parent company Charter Communications.
Charter Communications Class Action Lawsuit
Two plaintiffs have brought a class action lawsuit against Charter Communications (along with Spectrum) alleging that they did not actually receive the high Spectrum internet speed they were paying for. Indeed, one of the plaintiffs claimed that he was paying for internet service advertised as 300 megabits per second (mbps), but he consistently noticed that the internet was much slower. He would call technicians in from Spectrum to test the speed, and he claims that the technicians never registered his internet speed as more than 130 mbps—less than half the speed he was paying for.
The lawsuit alleges that Spectrum/TWC “failed to live up to the promised speeds, reliability, and performances,” meaning that consumers overpaid for the internet speed they actually received. The lawsuit also claims that the company loaned or leased modems and routers that were actually incapable of supporting the high internet speeds the company advertised in the first place.
This lawsuit was originally filed in March 2017 in California federal court and was then sent to arbitration for more than a year. Now back in court, the lawsuit is asking for class certification that would cover up to millions of current and former TWC and/or Spectrum customers that may have been affected by similar false advertising practices.
Filing a Spectrum Internet Lawsuit
If you are a current or former customer of Time Warner Cable and/or Spectrum (both now owned by parent company Charter Communications) sometime between 2013 and the present, and you believe you may not have gotten the fast internet speeds that you paid for, you may be able to join this class action lawsuit investigation.
Some people may be able to file claims separately instead of joining this class action lawsuit and be able to seek compensation in the form of a cash refund, future discounts or credits, or awards in court, arbitration, or a possible settlement.
If you believe one or more of these allegations are true for your experience with TWC/Spectrum internet through Charter, you may have a claim.
The Spectrum Internet Lawsuit is Case No. 8:17-cv-00556-DOC-RAO, in the U.S. District Court for the Central District of California, Western Division – Santa Ana.
Join a Free Internet Speed False Advertising Investigation
If TWC, Spectrum, and/or Charter failed to deliver the internet speeds, reliability, and performance that you were promised, you may be entitled to seek a cash refund, future discounts or credits, or other legal remedies in court, in arbitration, or as part of a settlement.
This article is not legal advice. It is presented
for informational purposes only.
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237 thoughts onAre You Receiving the Spectrum Internet Speed that was Advertised?
Add me please
OMG PLEASE PLEASE ADD ME. Currently I am STILL BATTLING ABOUT SPEED ,BILLING AND MOBILE
SPECTRUM HAS MY ACCOUNT SO MESSED UP ON ALL SIDES PLEASE ADD ME
I want to be in this lawsuit. We’ve had nothing but problems for several years. We’ve had techs out to the house several times. They never give us a discount for missed service. We certainly don’t get the speeds promised. I don’t understand how they get away with the outright lies.
Please add me. Their website keeps saying there is no outage, but over and over and over I keep getting disconnected. Everyone else here complaining about slow internet. I keep losing my internet connection. I am sick of this crap. I want to sue this piece of shit company. Please add me.
Spectrum internet 400 mps and I’m 27 mps dog slow add me to the claim
I’ve been paying $44.99 for 200Mbps internet. I’m getting speeds of 40-90mbps. Finally had a tech come out after waiting 2 weeks to get an appointment and he changed some wires and router out. Top of their line. Said it was running at 230Mpbs. Took his word. I went and ran a speed test later that night and it was 9mbps YES YOU READ THAT….9!
I’m beyond frustrated. My daughter can’t get her online classes done, I just looked at my bill and realized they are charging me more also. Internet went up to $59.99. ($15.00 more a month more Since June 2020) as well as my tv went up. $5.
I have screen shots of my speed tests I’ve done in the last 2 weeks. If it will help the case.
My daughter opted to do her first quarter of school online due to my having stage 4 cancer, she did not want to risk bringing COVID home. The first quarter was horrible due to Spectrums internet connection , it would either drop or slow down to the point that she would do her assignments and send them to her teacher but it would say processing for days and she would miss the turn in deadline. To get her grades back on point my daughter had to go to in person school putting her self at risk of catching the virus. We upgraded our internet service but found that it was worse than it was before. Please add me to this Class Action.
I have had so called techs come to my house several times over the length of service which is over a year and same issue. Paying for 400 MBA and getting less than 90. This has gotten so bad my laptop takes over 5 mon to connect to wifi…the last tech tried his modem and got 50 mbs… then told me it was my laptop…1 year old Dell with 16meg memory..not buying it …when he left I went to use internet and had none..had to call and they reset back to my modem…still same speed… please sign me up for class action
I have had so called techs come to my house several times over the length of service which is over a year and same issue. Paying for 400 MBA and getting less than 90. This has gotten so bad my laptop takes over 5 mon to connect to wifi…the last tech tried his modem and got 50 mbs… then told me it was my laptop…1 year old Dell with 16meg memory..not buying it …when he left I went to use internet and had none..had to call and they reset back to my modem…still same speed… please sign me up for class action
I have Spectrum and have complained about no service when I go on and the service being slow. Also, I have paid my bill on time they cashed my payment thru my bank, I called them trying to resolve discrepancies & they cut my service off.