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Some consumers are claiming that the Spectrum internet speed they receive is regularly far lower than the speed they’re paying for. Some have even turned to litigation, alleging that Spectrum falsely advertised their internet speed as much higher than what customers actually receive. If you have regularly experienced low Spectrum internet speed, you may be able to join this class action lawsuit investigation.
Companies involved in this class action lawsuit investigation for false advertising practices include Time Warner Cable (TWC), Spectrum, and Charter Communications. Spectrum merged with TWC back in 2016, and both now belong to the parent company Charter Communications.
Charter Communications Class Action Lawsuit
Two plaintiffs have brought a class action lawsuit against Charter Communications (along with Spectrum) alleging that they did not actually receive the high Spectrum internet speed they were paying for. Indeed, one of the plaintiffs claimed that he was paying for internet service advertised as 300 megabits per second (mbps), but he consistently noticed that the internet was much slower. He would call technicians in from Spectrum to test the speed, and he claims that the technicians never registered his internet speed as more than 130 mbps—less than half the speed he was paying for.
The lawsuit alleges that Spectrum/TWC “failed to live up to the promised speeds, reliability, and performances,” meaning that consumers overpaid for the internet speed they actually received. The lawsuit also claims that the company loaned or leased modems and routers that were actually incapable of supporting the high internet speeds the company advertised in the first place.
This lawsuit was originally filed in March 2017 in California federal court and was then sent to arbitration for more than a year. Now back in court, the lawsuit is asking for class certification that would cover up to millions of current and former TWC and/or Spectrum customers that may have been affected by similar false advertising practices.
Filing a Spectrum Internet Lawsuit
If you are a current or former customer of Time Warner Cable and/or Spectrum (both now owned by parent company Charter Communications) sometime between 2013 and the present, and you believe you may not have gotten the fast internet speeds that you paid for, you may be able to join this class action lawsuit investigation.
Some people may be able to file claims separately instead of joining this class action lawsuit and be able to seek compensation in the form of a cash refund, future discounts or credits, or awards in court, arbitration, or a possible settlement.
If you believe one or more of these allegations are true for your experience with TWC/Spectrum internet through Charter, you may have a claim.
The Spectrum Internet Lawsuit is Case No. 8:17-cv-00556-DOC-RAO, in the U.S. District Court for the Central District of California, Western Division – Santa Ana.
Join a Free Internet Speed False Advertising Investigation
If TWC, Spectrum, and/or Charter failed to deliver the internet speeds, reliability, and performance that you were promised, you may be entitled to seek a cash refund, future discounts or credits, or other legal remedies in court, in arbitration, or as part of a settlement.
This article is not legal advice. It is presented
for informational purposes only.
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237 thoughts onAre You Receiving the Spectrum Internet Speed that was Advertised?
Please add me! They just recently told me I was getting faster speed and I called back month later because it was noticeable that it wasn’t faster.
The next person told me it was exactly the same as before! I have been paying $69 a month for higher speed since 2018!
Hi,
Please add me to the list. I pay for a Gig and am lucky if I get 45 Mbps. Most times is even lower.
South Portland, Maine
Please add me to the list!!! Intermittent Low internet speed is getting worse and worse.I do the speed test during good times and bad and can actually see download speeds significantly lower than what I am paying for. Seems intentional….lower speeds lower cost to them.
Please add me to this. I have an amazing story about their shady activity.
Add me. I have lost service now for 3 straight days (going on day 4) and whenever I call and try to escalate, no one helps. They say it is an outage and promise it will be restored in a matter of hours, but it never is.
Add me to your suit. Always having slow internet. When you call Charter, tech always says, there is nothing wrong. Internet goes out 5-8 times a day. You can watch internet box flashing lights all day and night. Already have changed box out. They seem not to care about customers ,only the money.
I have used them for many years two separate homes. There is always an excuse for the low speeds such as cables, ampliiers, hardware and blah blah blah and never reached promised speeds. I did not pay a bill one time and they slowed my connection to where I was forced to pay at an unopportune time. Add me to lawsuit or build another case.
Please add me, paying for the maximum package and it shuts off multiple times a day, and whenever it does work it only reaches 80 ms through 140 ms.
Please add me, currently getting 30mbs and paying for 100mbs. So sick of the lag and dropped service.
please add me I pay for the Gig and download speed has been between 300-425 per spectrum contract it’s supposed to be up to 940 no less then 20% of that so atleast 750. I’m paying for gig service but recieving basic and maybe sometimes ultra service.