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Update:
- This class action lawsuit was dismissed Jan. 31, 2022.
HP Laptop Defect Class Action Lawsuit Overview:
- Who: Danielle Greenberg filed a class action lawsuit against HP Inc.
- Why: The plaintiff alleges that HP misled consumers about the quality and functionality of several of its laptops.
- Where: The lawsuit is pending in Florida federal court.
Several of HP’s laptops have display hinges that are defective in that they break off from the poorly secured mounting points at the base of the device, a new class action lawsuit claims.
“The class laptops all possess a material defect that prevents them from being used as portrayed in HP’s advertising materials, and HP concealed, failed to disclose or otherwise engaged in deceptive marketing with respect to this defect,” the lawsuit states. “As a result, many consumers purchased computers that became practically unusable after just months of use.”
The defect occurs during ordinary use of the machine when the hinges separate from the device, snap or otherwise fail, the lawsuit states. This ultimately prevents the laptop from closing or opening. The destabilized hinges also render the devices too fragile for transport. Moreover, the damage to the hinge results in the screen, and its contents sitting in a tilted position.
The affected laptops include Envy Laptops, Envy 360 Laptops, Pavilion Laptops, Pavilion 360 Laptops and the HP 14, HP 15 and HP 17 Laptops.
“The class laptops are not fit for their intended purpose as functioning, compact, portable or flexible computers and cannot satisfy the representations HP made in its marketing materials and warranties,” the lawsuit states.
The plaintiff, on behalf of herself and class members, seeks a declaration that HP violated the Florida statutes; a declaration that HP was unjustly enriched by its conduct; monetary and statutory damages; restitution; injunctive relief; disgorgement of all monies received by HP as a result of the alleged acts and practices; penalties as provided by law; treble damages; a permanent injunction enjoining HP from continuing the alleged acts and practices; pre- and post-judgment interest; and reasonable attorneys’ fees and expenses.
Samsung recently faced a similar lawsuit over its Chromebook Plus portable computers.
Have you purchased an HP laptop with defective display hinges? Let us know in the comments!
The plaintiff is represented by Scott David Hirsch of Scott Hirsch Law Group PLLC, Nicholas A. Migliaccio and Jason S. Rathod of Migliaccio & Rathod LLP and Dan E. Gustafson, David A. Goodwin and Frances Mahoney-Mosedale of Gustafson Gluek PLLC.
The HP Laptop Defect Class Action Lawsuit is Greenberg, et al. v. HP Inc., Case No. 9:21-cv-82107-DMM, in the U.S. District Court for the Southern District of Florida.
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246 thoughts onSeveral HP Laptops Have Defective Display Hinges, New Class Action Claims
Two HP 17″ Laptops have separated hinges and have cracked plastic housing. Pay good money for a computer and they become unusable. What a waste of money! With all these complaints, one would think HP would use better hinges.
Add me to the list too! “Convertible” laptop that’s barely usable as a normal laptop due to faulty hinges!
Add me to the list. Purchased my HP Envy x360 in 2020. A few days ago I closed the lid on my HP Envy after using it and I noticed the two parts werent aligned. I tried to open the laptop and noticed resistance at the hinge and it started pulling the screen off from the case. I have treated my laptop like a baby and this defect was due to no fault of my own.
I bought my HP Pavilion at Costco during a big sale of HP computers. It must have sold hundreds or thousands of these computers. Could Costco be held accountable under the implied warranty of the UCC?
Add me to the list. I have now had two with screens breaking off due to poor hinges.
Add me to the list of “HP Envy 360 broken hinge” list. I called HP initially they refused to accept that it is their “manufacturing fault”, but I then quoted the lawsuit in the USA. They offered me a discount of 15% on the repair. That’s not the issue. Who is responsible for the hours lost while we wait for repair, I am a student, and the loss of my research work due to HP’s faulty advertisement, even after repair it will break again, as its plastic with brass screws. I bought this convertible laptop for my nature of work/research, but if the intended purpose can not be fulfilled this is a breach of contract, yet HP refuses to offer free repairs for this particular issue.
I heard cracking sounds of what should be a convertible tablet. It should bend just how they say. I wasn’t trying to bend all the way and simply adjust the screen when pieces started flying out. Tears can’t express the frustration I have right now knowing I’m not able complete my customers projects. So distressing.
MY HP ENVY 17 HINGE FELL APART AND THE SCREEN IS READY TO BREAK IT SOUND LIKE
My 17 inch HP has almost completely fell apart. The hinges on both sides are broken.
Add me to the list also hp envy x360, hinge broken