Top Class Actions’s website and social media posts use affiliate links. If you make a purchase using such links, we may receive a commission, but it will not result in any additional charges to you. Please review our Affiliate Link Disclosure for more information.
Update:
- This class action lawsuit was dismissed Jan. 31, 2022.
HP Laptop Defect Class Action Lawsuit Overview:
- Who: Danielle Greenberg filed a class action lawsuit against HP Inc.
- Why: The plaintiff alleges that HP misled consumers about the quality and functionality of several of its laptops.
- Where: The lawsuit is pending in Florida federal court.
Several of HP’s laptops have display hinges that are defective in that they break off from the poorly secured mounting points at the base of the device, a new class action lawsuit claims.
“The class laptops all possess a material defect that prevents them from being used as portrayed in HP’s advertising materials, and HP concealed, failed to disclose or otherwise engaged in deceptive marketing with respect to this defect,” the lawsuit states. “As a result, many consumers purchased computers that became practically unusable after just months of use.”
The defect occurs during ordinary use of the machine when the hinges separate from the device, snap or otherwise fail, the lawsuit states. This ultimately prevents the laptop from closing or opening. The destabilized hinges also render the devices too fragile for transport. Moreover, the damage to the hinge results in the screen, and its contents sitting in a tilted position.
The affected laptops include Envy Laptops, Envy 360 Laptops, Pavilion Laptops, Pavilion 360 Laptops and the HP 14, HP 15 and HP 17 Laptops.
“The class laptops are not fit for their intended purpose as functioning, compact, portable or flexible computers and cannot satisfy the representations HP made in its marketing materials and warranties,” the lawsuit states.
The plaintiff, on behalf of herself and class members, seeks a declaration that HP violated the Florida statutes; a declaration that HP was unjustly enriched by its conduct; monetary and statutory damages; restitution; injunctive relief; disgorgement of all monies received by HP as a result of the alleged acts and practices; penalties as provided by law; treble damages; a permanent injunction enjoining HP from continuing the alleged acts and practices; pre- and post-judgment interest; and reasonable attorneys’ fees and expenses.
Samsung recently faced a similar lawsuit over its Chromebook Plus portable computers.
Have you purchased an HP laptop with defective display hinges? Let us know in the comments!
The plaintiff is represented by Scott David Hirsch of Scott Hirsch Law Group PLLC, Nicholas A. Migliaccio and Jason S. Rathod of Migliaccio & Rathod LLP and Dan E. Gustafson, David A. Goodwin and Frances Mahoney-Mosedale of Gustafson Gluek PLLC.
The HP Laptop Defect Class Action Lawsuit is Greenberg, et al. v. HP Inc., Case No. 9:21-cv-82107-DMM, in the U.S. District Court for the Southern District of Florida.
Don’t Miss Out!
Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join!
Read About More Class Action Lawsuits & Class Action Settlements:
- Samsung Sold Chromebook Plus 2-In-1 Device Despite Known Defect, New Class Action Alleges
- Oral-B Toothbrush App Collects Biometric Data, Class Action Alleges
- Linksys Routers Sold at Walmart 900% Slower Than Advertised, Class Action Alleges
- HP’s Software Update Made Printers Incompatible With Other Ink Cartridges, Class Action Alleges
246 thoughts onSeveral HP Laptops Have Defective Display Hinges, New Class Action Claims
I just purchased a silver Envy HP computer Sept 2023 and the bottom right hand of the screen is beginning to come apart from the lid as I open and close the computer. When I went to open the screen today, the screen began to separate from the lid of the computer. I am able to use it, but I cannot close the lid or it will put more stress on the screen causing it to break completely.
I have a HP Pavillion Ryzen purchased 3 years ago, mine has become cracked along the hinge. I have been extremely careful, with no mishandling.
I am one of the victims of poor defective and expensive HP Envy laptop. My hinge broke with light use exactly few weeks after 2years warranty expired.
Now to fix that hinge it will cost $450 with 90 days warranty. From the pain point I hear from everyone this issue will continue to reoccur, there is no permanent fix for this due to bad design.
I want to be part to file a law suit .
I live in Florida.
Can you pls. Advice me how to
I bought an HP Envy x360 laptop in September 2021. Even though the lid could supposedly rotate 360 degrees I never rotated the lid past 90 degrees. In other words, I used it like a regular laptop. So I wasn’t putting any stress on the hinges, right?
Within a year, the keyboard was failing badly. I limped along for months banging away at the keys that wouldn’t work, and making do. Finally I bought an external keyboard, which was inconvenient, but at least I could continue using the computer and I could actually TYPE.
So, in order to use the external keyboard, I needed to fold the laptop keyboard under, about 270 degrees. I did that only twelve times, and on the twelfth time the right hinge BROKE. Just snapped. So now I have a screen that is attached by only one hinge, and on the right hinge, the wire is still attached but the screen is floppy and unsupported.
If I had been rotating the screen by 270 degrees from the day I bought it, it would likely have failed a year earlier. TWELVE TIMES, folks. That’s all the stress the right hinge could take before it shattered.
So, I continued using it, then the touch screen stopped working. Just stopped. This is a known problem, there’s no fix.
And then one day it wouldn’t boot. I would turn it on and get the HP screen with the little wheel going round, and round, and round, and it would never take me to the home screen where I could enter my password. Finally after several tries I was able to boot up and I got all my files off the hard drive.
This is a piece of GARBAGE. I paid $1200 for it and within a year it was breaking down – first the keyboard, then the hinge, then the touch screen, and finally not booting at all.
What’s even worse is finding out that people have been complaining about the hinge since 2014 and HP continues to sell this piece of sh*t with the same fragile hinges, *knowing* that people are paying their hard-earned money for a computer that will fail catastrophically sooner rather than later. And they simply don’t care. I would be embarrassed to work at HP knowing that they are deliberately shipping faulty products and stealing our money by deception.
HP if you’re reading this, how hard would it be to just put in some $$ to R&D and develop a hinge that didn’t do this? Instead of paying lawyers to fight off a class action lawsuit? It’s not only the right thing to do, it’s probably more cost-effective in the long run.
I will NEVER buy another HP product again. NEVER. The company I looked up to when I was growing up in the Bay Area, which had reputation for innovation and quality? It doesn’t exist anymore.
My HP 17″ hinge has come lose.
17″ laptop, works fine but the hinge broke
I guess I am a slow learner as this is my second HP that the hinges broke. I had felt if I was extraordinarily careful, it wouldn’t happen again. But despite always using 2 hands on each side of the lid and always opening slowly, the hinge still failed. Won’t be buying another!
Yes, I have 2 of them and both have physical issues on corners and hinges. Made me sick as they were VERY expensive!!!
I purchased my HP Pavillion 360 in 2020 and it is suppose to touchscreen and fold as a tablet. I opened and heard a crunch like sound. Then I noticed the right side was starting to let the screen come out. I took in to the shop to find out you have to get the whole top. This is a failure because now the cost I was told is about $200-$300 dollars. It seemed like a good thing to have a laptop/tablet but not if it comes apart. This is my fifth HP laptop and it is always a reason why I had to buy another one.
The hinge on my HP Pavilion broke, as well as the corner of the case. This is unacceptable and HP should compensate those of us who bought their products in good faith. It seems to be a common problem.
Bought a 2 n 1 HP laptop for my legally blind son, so he could use. I bought it because it was a HP, top brand and it had a big screen. Well it broke within a month. I paid around 600 dollars. I have a factory warranty and can’t get the laptop fixed. I will never buy a HP ever again in my life.