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A class action lawsuit claims that the infotainment display screens in 2017 to 2019 Honda CR-V vehicles possess a defect that cause them to malfunction and become inoperable.
The Honda display screen class action lawsuit was filed by Tony Woo, Daniel Rifkin, and Douglas P. Schwert who say they all purchased Honda vehicles equipped with a defective display system.
The drivers allege that they did not become aware of the defect until after they purchased the vehicle. The plaintiffs say they tried to get the defect repaired, but Honda did not offer a repair, saying the problem was out of scope of the vehicles’ warranty.
The Honda display screen class action lawsuit claims that the display screen defect affects CR-V model years 2017 through 2019 of the EX, EX-L, and Touring vehicles. Allegedly, the display controls many important functions of the vehicle, including safety features, information, communication, and entertainment features.
The display screen is reportedly considered standard equipment in the 2017 through 2019 vehicles. The drivers say that the display screens possess a common defect that causes them to malfunction in a number of ways. Allegedly, the defective screens freeze, or go into full bright mode during night time.Â
The Honda class action lawsuit says these problems pose a possible danger to drivers and passengers because they can cause distraction. Allegedly, when the screen malfunctions, it can call drivers’ attention from the road and to the screen, which can lead to drivers getting in collisions.
The Honda display screen defect class action lawsuit says Honda knew of the defect in the screens since at least 2018, but has not disclosed the issue to customers. Allegedly, the company shared knowledge of the defect with car dealers’ service departments and not the sales departments. Dealers were reportedly instructed not to inform prospective customers of the defect.
To further support the claim that Honda was aware of the defect, the Honda infotainment system class action lawsuit says that many customers have complained to the company about the problem. Allegedly, Honda is well aware of these complaints.
The drivers claim that Honda does not repair the displays screen defect within the warranty, and does not successfully repair the defect when asked to do so. Allegedly, this causes drivers financial injury and requires them to spend significant time to repair the defect.
The drivers seek damages on behalf of themselves and all similarly affected customers, saying that had they known that the vehicles have a defective display screen, they would not have purchased the vehicles, or would not have paid as much as they did for them.
Have you had problems with the infotainment display screen in your Honda vehicle? Let us know in the comments below.
The Honda vehicle owners are represented by Trinette G. Kent of Lemberg Law LLC.
The Honda Display Screen Defect Class Action Lawsuit is Tony Woo, et al. v. American Honda Motor Co. Inc., Case No. 4:19-cv-07042, in the U.S. District Court for the Northern District of California.
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160 thoughts onHonda Class Action Says Infotainment Display Malfunctions
Our display will not dim
My display doesn’t work now. I get lines and then it goes black
2018 Honda CR-V that rapidly flips between standard brightness, dark mode, and off. I don’t know why but it’s not as big of deal during normal daily driving, but happens much more frequently on long drives. Sun shining directly at the screen or at night with highway light posts seen to exacerbate the situation.
I have had the same issue with my 2017 Honda CRV Infotainment System that have been detailed by others here. While driving the screen just randomly starts flashing and changing screens to other functions on it’s own. This will continue until I have to stop and reset the head unit but this does not prevent the issue from happening again.
MY 2018 Honda CRV does the same exact thing, Honda has replaced 2 screens and total replacement of the computer systems, The problem still consist. If I get a phone call or a text the screen goes black, Honda said it’s a IPhone problem, so I called Apple went through about 4 hours with different techs, They said it’s not apple it’s Honda. To this day my problem hasn’t been resolved, no one has a solution to this problem
2019 CR-V Infotainment screen randomly and intermittently flashes, turning to black acreen and switching modes.
The dealer said none of these problems has been reported and there is no fix or update
2019 CR-V Infotainment screen randomly and intermittently flashes, turning to black acreen and switching modes. Dealer said there was no fix even though I paid for extended electronics warranty coverage.
2018 EX-L Noticed a long crack diagonally and some smaller cracks in the screen. Have own car for about 9 months…poor design or inferior plastic materials? Also screen is smudged up.
2018 crv ex. Issue with Bluetooth not saving settings. I can add a phone, but when I shut the car off and start again, its not there. Same thing when I try to delete the existing phone connections. I can delete, but when I start the car again, they are back.
I have a new HRV 2022 in which the tpms warrning light keeps coming on. They tell me to recalibrate it myself. It took 3 different visits to get them to even look at my tires because they were aware of this system coming on in many vehicles for years. After many screams, they evaluated the tire with the low pressure and found a nail in the tire. Six hours later the tpms warning light came on again. Back to the car dealership Sunday morning, they checked every tire and recalibrated it. If Honda is aware that this is really a software issue, why don’t they discover the reason before they use it in a vehicle. We are paying for these tires and this system while Honda doesn’t acknowledge their part in this farce of a system. I will never buy another honda or a vehicle that uses this system again. We had two CRV’s since 2010 and never had a problem and NOW I want HONDA TO BE SUED IN A CLASSACTION SUIT TO FIX THE SYSTEM AT THEIR COST. The attitude of those who fix our cars are aware of this problem and tell us just to recalibrate the system without checking a tire. Also any updates should be paid for by Honda and those who developed this system know for years that these lights constantly coming on!