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A class action lawsuit claims that the infotainment display screens in 2017 to 2019 Honda CR-V vehicles possess a defect that cause them to malfunction and become inoperable.
The Honda display screen class action lawsuit was filed by Tony Woo, Daniel Rifkin, and Douglas P. Schwert who say they all purchased Honda vehicles equipped with a defective display system.
The drivers allege that they did not become aware of the defect until after they purchased the vehicle. The plaintiffs say they tried to get the defect repaired, but Honda did not offer a repair, saying the problem was out of scope of the vehicles’ warranty.
The Honda display screen class action lawsuit claims that the display screen defect affects CR-V model years 2017 through 2019 of the EX, EX-L, and Touring vehicles. Allegedly, the display controls many important functions of the vehicle, including safety features, information, communication, and entertainment features.
The display screen is reportedly considered standard equipment in the 2017 through 2019 vehicles. The drivers say that the display screens possess a common defect that causes them to malfunction in a number of ways. Allegedly, the defective screens freeze, or go into full bright mode during night time.Â
The Honda class action lawsuit says these problems pose a possible danger to drivers and passengers because they can cause distraction. Allegedly, when the screen malfunctions, it can call drivers’ attention from the road and to the screen, which can lead to drivers getting in collisions.
The Honda display screen defect class action lawsuit says Honda knew of the defect in the screens since at least 2018, but has not disclosed the issue to customers. Allegedly, the company shared knowledge of the defect with car dealers’ service departments and not the sales departments. Dealers were reportedly instructed not to inform prospective customers of the defect.
To further support the claim that Honda was aware of the defect, the Honda infotainment system class action lawsuit says that many customers have complained to the company about the problem. Allegedly, Honda is well aware of these complaints.
The drivers claim that Honda does not repair the displays screen defect within the warranty, and does not successfully repair the defect when asked to do so. Allegedly, this causes drivers financial injury and requires them to spend significant time to repair the defect.
The drivers seek damages on behalf of themselves and all similarly affected customers, saying that had they known that the vehicles have a defective display screen, they would not have purchased the vehicles, or would not have paid as much as they did for them.
Have you had problems with the infotainment display screen in your Honda vehicle? Let us know in the comments below.
The Honda vehicle owners are represented by Trinette G. Kent of Lemberg Law LLC.
The Honda Display Screen Defect Class Action Lawsuit is Tony Woo, et al. v. American Honda Motor Co. Inc., Case No. 4:19-cv-07042, in the U.S. District Court for the Northern District of California.
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160 thoughts onHonda Class Action Says Infotainment Display Malfunctions
Same issue on 2019 Honda CRV EX. Annoying when it happens.
My 2017 CR-V has been doing this for a long time! In fact it happened this morning. I think this one may have been the worse episode. It drives me crazy! Please add me to the suit!
2019 Honda CR-V- I had a few months before the infotainment system started to act up- It will out of the blue go all the way bright then dark- zero control- cant turn it off (or anything else on) . Honda told me I am past warranty but they only acknowledged there was an issue after hte warranty was over…
I’m having the same issue with my 2019 CRV Touring – seems okay after turnign the car off and back on but I got panicked when driving down the highway. I video taped the whole thing.
I’m having the same issue with my 2017 CRV – seems okay after turnign the car off and back on (for a while, anyway) but that is not really convenient when driving down the highway — especially with beeping and flashing going on. How do I sign up for this class action suit?
We have a 2017 CRV and have had a few episodes of the screen going blank but would always return if we just turned car off. this morning it happened again and every warning came on. Came across this thread while trying to research. Please add me to this class action
I have my Honda hrv 2022 and since I bought it, my screen fails, it recalculates in black and then it gives me a message that says . your screen has run out of power leaving me without gps and totally black
Compré una honda touring 2017 y mi pantalla esta en negro de repente, llamo a honda y no me ayudan , , solo me dan correos donde puedo entrar para resolver el problema, pero esos site me piden código que no tengo.. no se que hacer , no puedo poner gps, hacer llamadas o escuchar música..
I have a 2017 Honda Civic EX T , the infotainment system screen has gone to colored vertical lines. Milage when this happened was at 48897. I took it to Honda, they wanted to charge $168.00 just to look at it. Told me it would cost probably $3000 plus! Unable to clear warning lights, no reset after service, no changing radio, no temp control, no gps, unable to view backup and side cameras, what a freaking mess!! If they know about this problem why don’t they fix it. It is so dangerous as a driver or a passenger.
Please add me to the suit. I came upon this when researching fixes for the problem, so frustrating to see so many with problems.
I have a 2018 CRV that is having the screen issue. I took it to the dealership this morning and just received a call that it will cost me $300 to fix it! We have the Platinum Extended Service Warranty and they are saying it does not cover it.
2019 Honda CR-V Touring goes crazy for no reason. Happens on long drives. The screen becomes unusable and the beeping is extremely distracting.
Just got a 2019 CRV EX-L with 43k miles used a couple weeks ago. Barely drove it and my scree just went dark today while driving. Taking it to dealer today. If they can’t fix it I’m returning the car.