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A class action lawsuit claims that the infotainment display screens in 2017 to 2019 Honda CR-V vehicles possess a defect that cause them to malfunction and become inoperable.
The Honda display screen class action lawsuit was filed by Tony Woo, Daniel Rifkin, and Douglas P. Schwert who say they all purchased Honda vehicles equipped with a defective display system.
The drivers allege that they did not become aware of the defect until after they purchased the vehicle. The plaintiffs say they tried to get the defect repaired, but Honda did not offer a repair, saying the problem was out of scope of the vehicles’ warranty.
The Honda display screen class action lawsuit claims that the display screen defect affects CR-V model years 2017 through 2019 of the EX, EX-L, and Touring vehicles. Allegedly, the display controls many important functions of the vehicle, including safety features, information, communication, and entertainment features.
The display screen is reportedly considered standard equipment in the 2017 through 2019 vehicles. The drivers say that the display screens possess a common defect that causes them to malfunction in a number of ways. Allegedly, the defective screens freeze, or go into full bright mode during night time.Â
The Honda class action lawsuit says these problems pose a possible danger to drivers and passengers because they can cause distraction. Allegedly, when the screen malfunctions, it can call drivers’ attention from the road and to the screen, which can lead to drivers getting in collisions.
The Honda display screen defect class action lawsuit says Honda knew of the defect in the screens since at least 2018, but has not disclosed the issue to customers. Allegedly, the company shared knowledge of the defect with car dealers’ service departments and not the sales departments. Dealers were reportedly instructed not to inform prospective customers of the defect.
To further support the claim that Honda was aware of the defect, the Honda infotainment system class action lawsuit says that many customers have complained to the company about the problem. Allegedly, Honda is well aware of these complaints.
The drivers claim that Honda does not repair the displays screen defect within the warranty, and does not successfully repair the defect when asked to do so. Allegedly, this causes drivers financial injury and requires them to spend significant time to repair the defect.
The drivers seek damages on behalf of themselves and all similarly affected customers, saying that had they known that the vehicles have a defective display screen, they would not have purchased the vehicles, or would not have paid as much as they did for them.
Have you had problems with the infotainment display screen in your Honda vehicle? Let us know in the comments below.
The Honda vehicle owners are represented by Trinette G. Kent of Lemberg Law LLC.
The Honda Display Screen Defect Class Action Lawsuit is Tony Woo, et al. v. American Honda Motor Co. Inc., Case No. 4:19-cv-07042, in the U.S. District Court for the Northern District of California.
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160 thoughts onHonda Class Action Says Infotainment Display Malfunctions
I have a 2017 Honda Elite and have had the same issues along with other electrical issues.. I have videos and pictures. They have tried multiple repairs but still no fix. Screen freezes, pixilates, turns off, goes black. In addition random warnings will go off,
I purchased a 2019 Honda Pilot in April 2019. On June 2019 the infotaiment system started acting (with all of the symptoms described by other Honda drivers. I called the dealer and was told by the service adviser that Honda was aware of the problem affecting 2019 Pilots and to wait for a software update. On August I couldn’t take it anymore and went to the dealer (software update done) All seemed ok until I drove 30 miles back home and it started to do the same thing. I called and was given an appointment. I took it back and it took them a week to change the tuner. 5 days later the symptoms were back. I took it again and now im being told that the parts were ordered and have to wait until mid December when the parts come in. They also told me that I had to pick up the (Unsafe Pilot) and wait. I filed a complaint with Honda and am waiting for a call back. This is insane.
I have a similar problem on 2018 Accord, where the large display screen, shuts down and reboots on its own while driving without warnings, very frustrating when you on a blue tooth call or in navigation mode, took it to the dealer and they said they have never heard of this problem before, but I wonder…
Took my 2017 Honda HRV to get fixed Bluetooth keeps freezing with my phone on I have to pull over to the highway turn my car completely off an order for my Bluetooth on my phone to work this is ridiculous once I took it to the shop they charge me $150 to upgrade my system in order for my phone to start working again because I had over 36,000 miles I think it’s ridiculous I was never told that I had to upgrade every 36,000 miles Almost caused me several accidents
Please add me. Just got a 2020 Honda Pilot and it started acting up the next day
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Add me. My 2019 Honda Pilot Touring audio unit and instrument unit., intermittent at best. Goes off, comes on, gives error codes,, seldom works. When audio starts going off it makes the instrument control unit go off as well. I was driving on free 75 mph, thick traffic and my speed instrument panel went off. I could not see my speed or anything about cars mechanic functions you should be able to monitor. Scary!!! Paid top dollar for a car that sells on these features of gps, dvd, carplay, and more. Cannot use any of thrm.
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You need to add 2018 Honda ACCORD to this suit. The phone connection between and the Honda Link app is horrible. The navigation system is distracting. The “safety settings are totally distracting and are designed where the driver is totally distracted while operating the vehicle.
I have one of the affected vehicles and definitely think there are issues with the infotainment system. It does weird things sometimes like won’t show maps or play audio,without fiddling with it. This is a safety issue if I’m driving and need to make adjustments.