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Lennox HVAC systems may be of poor quality, according to consumer reviews of home appliances on websites like the Better Business Bureau’s.
What Is an HVAC System?
“HVAC” stands for heating, ventilation and air conditioning and are found in most new homes. HVAC systems may vary depending on their age and brand, but most modern systems are forced-air.
When cooling air, HVAC systems use a refrigerant to cool the indoor air. This air is then cycled back through the home. This process continues until the air in the home reaches the temperature chosen on the thermostat.
Heating air uses a similar process but, unlike air conditioning, relies on gas and a pilot light to create heat instead of using a refrigerant or other chemical. After cool air is heated through the burner system, air is distributed through air ducts until the house warms to the desired temperature.
Regardless of exactly how a home’s HVAC system works, most consumers want their heating and cooling appliance to be of high quality. Whether they need to stay warm in the winter or avoid the summer heat, a quality HVAC system is essential to a homeowner’s comfort. Unfortunately, not all HVAC systems are up to par – leaving some consumers literally out in the cold or stuck in the heat.
Are Lennox HVAC Systems Good Quality?
According to the manufacturer, Lennox HVAC systems have been “engineered to deliver best-in-class comfort and efficiency” and can provide “truly outstanding” results when two or more Lennox products are used together.
Unfortunately, despite these promises, some consumers have reported serious problems with their Lennox HVAC systems. Several consumers have taken to online forums such as the Better Business Bureau to detail their problems with an HVAC system from Lennox.
In September, one complaint detailed a problem with the evaporator coil in an air conditioning system. Unfortunately, the reviewer said that Lennox has failed to get back to them about fixing the problem under warranty.
Another complaint from August said that, since having a roof unit installed five years ago, the homeowner has had a significant service bill each year “without fail.” This year, the homeowner’s system allegedly showed issues with the evaporator coil leaking. Even after spending up to $2,000 each year on repairs, the homeowner was allegedly told they would need to pay nearly $9,000 to fix this year’s evaporator coil problem.
“Every year we are spending 1,000 to 2,000 on repairs and maintenance for this unit,” the complaint revealed. “These are the worst A/C units.”
Unfortunately, problems with a Lennox HVAC system could prove costly – as shown in the complaint above. Repairs can run thousands of dollars with additional money required to resolve damage from leaks or other problems.
Is There a Lennox HVAC Class Action Settlement?
Is There a Lennox HVAC Class Action Settlement?In 2015, Lennox Industries Inc. agreed to a class action settlement to resolve claims that their evaporator coils were defective.
Plaintiffs in the Lennox class action lawsuit claimed that these evaporator coils were made with copper tubing – a design flaw which reportedly resulted in corrosion. This corrosion was reportedly caused by a chemical reaction with the coils that lead to microscopic tunnels in the products. As a result, the evaporator coils allegedly leaked refrigerant.
The plaintiffs argued that Lennox should have been aware of this issue and taken steps to fix it, including coating evaporator coils to reduce corrosion and subsequent leakage.
Lennox didn’t admit any wrongdoing but agreed to a class action settlement to resolve the claims against them. The deal benefited individuals who purchased a Lennox brand, Aire-Flo brand, Armstrong Air brand, AirEase brand, Concord brand, or Ducane brand evaporator coil covered by warranty between Oct. 29, 2007 and July 9, 2015.
The settlement provided several forms of relief including a $75 service rebate, replacement of defective coils, and up to $1100 in labor reimbursement for original or replacement coils.
Although this Lennox HVAC class action settlement resolved claims surrounding the company’s evaporator coils, consumers may still be able to take legal action or join a pending class action lawsuit against the company.
Can I File a Lennox Class Action Lawsuit?
If you experienced issues with your Lennox HVAC system, you may be eligible to take legal action against the manufacturer. In some cases, this could mean filing your own lawsuit or class action lawsuit against Lennox. However, you could also be eligible to join an existing case as an additional plaintiff.
Filing a Lennox HVAC class action lawsuit could be your way to secure compensation for property damage and other issues resulting from a product defect. An experienced HVAC attorney can review your case to see if you’re eligible.
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196 thoughts onShould You Join a Lennox HVAC Class Action Lawsuit?
Having coil and condenser problems with my Lennox AC and have been for two years. Spent over $1,200 on repairs and still has problems. I want in on the class action lawsuit to have fixed or replaced! I’m in Columbus Ohio, who do I contact?
Also on 3rd Lennox coil in less than 10years of use / Told I don’t qualify for benefits even though coil failed under warranty
We built our house and finally purchased after construction in March 2016 and along came with a Lennox unit. After the first 5 years the HVAC coil broke down and was leaking, so I had to replace it. The repair company, which does also maintenance and were the A/C installers did not charge me for the HVAC replacement but did for labor, costing $1,550. 1 1/2 years after that episode, the same thing happened, HVAC broke down and this time it was not leaking but the HVAC coil was not properly cooling, as per the technician some sort of plug got in there and it was impeding the system to create enough pressure to give the condenser force to operate. In summary, no A/C until a new HVAC is installed and an additional out of pocket labor, quoted as $1,570, I’ll be charged. The Service company must be aware of this, but as I have read from all the complains above, Lennox should be responsible for offering either bad or defective HVAC units on their A/C systems. I’m interested to participate in a class lawsuit. I have already spent in Labor $3,120 + the visit from the service company.
We bought our home in 2015. Our evaporator coil went out which caused a leakage. We were never informed about the faulty coil, therefore we should not pay to fix it. Can someone please help! This is stressful and why would we not get a notice about the coil if it’s faulty?
This story isn’t about the coils. It’s about Lennox dealers billing consumers thousands of dollars in “troubleshooting” and labor to replace the coils. My Lennox A/C coil started leaking after about 4 years. After spending about $1,500 for them to look for the leak, and after they injected dye but never showed up to check for the leak after the dye circulated, I called another HVAC company. I suspect I would have been exposed to another thousand or so in troubleshooting and then the cost of replacement if I had stayed with the dealer.The guy found the leak withing seconds with a sniffer. I abandoned my warranty and hired him to replace the coil. The dealer charged me over $200 a lb. for coolant. When I told the second guy about that he laughed and said “I can’t remember the last time I charged for coolant, it’s so cheap.” My theory is that the defective coils are a way to create a revenue stream for dealers to keep them onboard. It doesn’t sound like something that would be legal.
I got the same idea and I agree with you, Bastion. I can’t see how this can be legal. Tomorrow it will be six weeks not having AC in our house. The coil under warranty was ordered immediately and six weeks later we can’t even get an ETA for the part – like nobody at Lennox would know the real ETA, the real deal??? In hot Phoenix AZ summer, these are tough six weeks to survive, so today we made the decision to have a whole new Air Handler from another brand installed, $4000 out of our pocket. HVAC contractor is happy, he stays in business, this or the other way. Lennox is obviously winning with its strategy, ignoring end users, ignoring responsibility to have enough parts on stock and they are getting away with it. How convenient to push all fault on Covid. I call this FRAUD! None of the profiting parties will contribute to changes. Why would they cut off the branch they are sitting on, right?
We have been 4 winters without heat since there is a very dangerous gas smell coming down into our bedroom minutes after the heater is turned out. All repairs have done nothing to remedy the problem. We are not getting remedy from the company thus far. It has been an exhaustive 5 years. It seems they are scamming many people with poor design.
Same here, very frustrated!
Purchased a home that was 5years old and 1 year later the AC Coils has failed (leaks). I also purchased this home thinking that I would not have to deal with HVAC replacement or issues!
I have been in my house less than 3 years and I have had HVAC repairmen out over 10 times. I have two units and I am now waiting on my 2nd coil. Lennox took 4 months to replace a compressor and now It has been three week since my second coil went out. Lennox from what I am finding out just doesn’t care.
Hi Richard, we are also waiting on replacement coils for our two units, it has been 4 weeks now since the contractor ordered the coils. Up to today we don’t even have an ETA for the coils. I am wondering if your failed coils were the old copper coils or the newer version aluminum coils? I am scared to hear that the newer aluminum coils are failing after few years also. Thanks for your reply.
I have spent 3,200 on leaked refrigerant and labor on a 2 year old unit. It failed last month and leaked all refrigerant. They replaced the coil part only, no labor. It was a defective replacement part and 1 month later it leaked all of the refrigerant again and replaced the coil with no labor covered. What a joke, 3 coils and no coverage for refrigerant or labor.
Hi Sean, I try to collect information here whether the aluminum coils are failing the same way as the copper coils. I thought Lennox was switching to their new aluminum coils as advertised on their website. I am also a frustrated end user sweating in hot and humid monsoon-time-Arizona, waiting for the replacement coils for 2 units since now 4 weeks. Anyone reading this and having info, please reply to my original post from 19th August 2022. Thanks.
I’ve called Lennox customer service directly this morning and expressed our frustration about several things. For one, that they knowingly sold bad coils back in the days, the lawsuit (Thomas vs Lennox) and settlement regarding this part was in 2015, exactly the year when we bought it from our then HVAC contractor. There was no recall and many customers, including us, had no knowledge about it, HVAC contractors in favor of Lennox also decided to keep silent towards their customers about the issue. If customers would have been informed in some way, at least those who already bought, could have benefitted from the settlement (Thomas vs Lennox lawsuit 2015). We will be stuck with the costs for labor and freon for now 2 units in our 2016-finished home, approx. $2700.
Second, their units and this particular part is obviously failing throughout the country because there is enough proof now that it’s designed to fail. Lennox management knows it, they should be stocked up with replacement parts BIG time, but instead they let their customers down again not being able to provide the parts within a decent time. The parts were ordered 3 weeks ago and still no confirmation of delivery time. We are in Phoenix AZ, it’s Monsoon season and our home became a sauna. It’s obvious how much they care for their customers… not at all. Yes, we are very frustrated with Lennox. And when we asked their warehouse whether we’ll be getting their new Aluminum coils for replacement, they confirmed. But reading here the latest comments, that replacement coils failed after a short time again, scares me now. When does this nightmare end? Thanks for your time reading. If there was another lawsuit, I would be interested to get information.
I purchased my home about 5 months ago and the coil went after the first 3 months. I replaced the entire system with Rheem and now my second unit is acting up like the other one did. My home is only 5 years old, there’s no reason for this to happen. I will be talking to a lawyer about this. Stay tuned…