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Lennox HVAC systems may be of poor quality, according to consumer reviews of home appliances on websites like the Better Business Bureau’s.
What Is an HVAC System?
“HVAC” stands for heating, ventilation and air conditioning and are found in most new homes. HVAC systems may vary depending on their age and brand, but most modern systems are forced-air.
When cooling air, HVAC systems use a refrigerant to cool the indoor air. This air is then cycled back through the home. This process continues until the air in the home reaches the temperature chosen on the thermostat.
Heating air uses a similar process but, unlike air conditioning, relies on gas and a pilot light to create heat instead of using a refrigerant or other chemical. After cool air is heated through the burner system, air is distributed through air ducts until the house warms to the desired temperature.
Regardless of exactly how a home’s HVAC system works, most consumers want their heating and cooling appliance to be of high quality. Whether they need to stay warm in the winter or avoid the summer heat, a quality HVAC system is essential to a homeowner’s comfort. Unfortunately, not all HVAC systems are up to par – leaving some consumers literally out in the cold or stuck in the heat.
Are Lennox HVAC Systems Good Quality?
According to the manufacturer, Lennox HVAC systems have been “engineered to deliver best-in-class comfort and efficiency” and can provide “truly outstanding” results when two or more Lennox products are used together.
Unfortunately, despite these promises, some consumers have reported serious problems with their Lennox HVAC systems. Several consumers have taken to online forums such as the Better Business Bureau to detail their problems with an HVAC system from Lennox.
In September, one complaint detailed a problem with the evaporator coil in an air conditioning system. Unfortunately, the reviewer said that Lennox has failed to get back to them about fixing the problem under warranty.
Another complaint from August said that, since having a roof unit installed five years ago, the homeowner has had a significant service bill each year “without fail.” This year, the homeowner’s system allegedly showed issues with the evaporator coil leaking. Even after spending up to $2,000 each year on repairs, the homeowner was allegedly told they would need to pay nearly $9,000 to fix this year’s evaporator coil problem.
“Every year we are spending 1,000 to 2,000 on repairs and maintenance for this unit,” the complaint revealed. “These are the worst A/C units.”
Unfortunately, problems with a Lennox HVAC system could prove costly – as shown in the complaint above. Repairs can run thousands of dollars with additional money required to resolve damage from leaks or other problems.
Is There a Lennox HVAC Class Action Settlement?
Is There a Lennox HVAC Class Action Settlement?In 2015, Lennox Industries Inc. agreed to a class action settlement to resolve claims that their evaporator coils were defective.
Plaintiffs in the Lennox class action lawsuit claimed that these evaporator coils were made with copper tubing – a design flaw which reportedly resulted in corrosion. This corrosion was reportedly caused by a chemical reaction with the coils that lead to microscopic tunnels in the products. As a result, the evaporator coils allegedly leaked refrigerant.
The plaintiffs argued that Lennox should have been aware of this issue and taken steps to fix it, including coating evaporator coils to reduce corrosion and subsequent leakage.
Lennox didn’t admit any wrongdoing but agreed to a class action settlement to resolve the claims against them. The deal benefited individuals who purchased a Lennox brand, Aire-Flo brand, Armstrong Air brand, AirEase brand, Concord brand, or Ducane brand evaporator coil covered by warranty between Oct. 29, 2007 and July 9, 2015.
The settlement provided several forms of relief including a $75 service rebate, replacement of defective coils, and up to $1100 in labor reimbursement for original or replacement coils.
Although this Lennox HVAC class action settlement resolved claims surrounding the company’s evaporator coils, consumers may still be able to take legal action or join a pending class action lawsuit against the company.
Can I File a Lennox Class Action Lawsuit?
If you experienced issues with your Lennox HVAC system, you may be eligible to take legal action against the manufacturer. In some cases, this could mean filing your own lawsuit or class action lawsuit against Lennox. However, you could also be eligible to join an existing case as an additional plaintiff.
Filing a Lennox HVAC class action lawsuit could be your way to secure compensation for property damage and other issues resulting from a product defect. An experienced HVAC attorney can review your case to see if you’re eligible.
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195 thoughts onShould You Join a Lennox HVAC Class Action Lawsuit?
We build our home in May/June of 2007. We put in a Lennox furnace along with Geothermal. We have had nothing but issues with it. We now have figured out that our Evaporator Coil has leaked for how many years and that is what keeps causing the issues. I am wondering if we are eligible for this?
I purchased my home in 2013. In 2017, I had to replace the coils in one of my units. Today, I had my units serviced and the repair man said that both of the coils in both units are leaking. That would be 2 coils replaced in one unit, in 8 years. One bad coil in the other unit in 8 years.
I would like more information on this and see if I’m eligible.
Please put me on the list
Installed in 2013. Expensive top of the line unit. May 2020 at 7 years old, I had to put in new coils. This week the sensors failed and had to replace. Plus flooded the ceiling and have to turn into home owners.
The coils were covered in the warranty, but I had to pay 1800 for installation, and now 1200 for the sensors this week.
We built our home in October of 2015 and moved in May 2016. We have a Lennox AC unit. At just over two years old, our coil went out. We had to replace the coil and pay for the coil and installation because the warranty had just gone out. On December 12, 2020 our coil went out again. Has a hole in it. This time it’s fallen under warranty. We will still need to pay installation. Today is February 24th and we are still waiting for this coil to come since December 12! They are telling us March now. This is totally unacceptable. We live in South Louisiana and it is 81 degrees here today. It is hot and muggy and we are miserable. We have called Lennox several times and have gotten no where. They have told us that there are 20+ people waiting on coils. We are #11. In line. We have had to purchase a window unit for our bedroom and we are doing our best to deal with the temps during the day. We have concerns of mold and mildew in our home building and concerns of water damaging the window sill that holds the window unit. Never imagined we would have this trouble! Do not buy a Lennox!
I am in the process of having to replace the evaporator coils in two Lenox units. I purchased my home in 2015. In 2016 I purchased the first Lenox unit. In 2017 I purchased the second unit. This year February 2021 I am having to replace the coils in both units. If I qualify for the class action suit please let me know how to join. I think the company that installed the units knew the problems with Lenox HVAC units .
Our home was built in 2015 and was to be the model home for our neighborhood. We purchased this home in 2016 and we are the first owners. We have owned the home for almost five years to date. About 8 months ago we started to have major cooling (A/C) issues with our downstairs unit. Lennox paid for the parts that were defective but not the labor that was around 800.00. About 2 weeks after we paid to have the downstairs unit repaired we lost the second unit for the upstairs. Again, Lennox paid for the parts that were defective but not the labor which was another 900.00. I believe that our Builder knew about these faulty units before they were installed. Does this sound like something that we would qualify for? If so, what do we need to do to take part in the class action lawsuit?
Please let me know.
Please add me to class action last suit for defective evaporator coils. We have two units that are defective since we bought our house in November 2011.
We purchased our hone in Nov.2018 we had a noticeably horrible smell coming from our AC when switching from Heat to Ac during the fall/spring months. We had the builder send out the Ac guys multiple times. After much research it seems the issue us we need a coated coil for the condition known as “DSS dirty sock syndrome” the smell is horrible it smells like dirty feet and is embarrassing to have guests over while its on. We want to have the issue resolved by the manufacturer. I will not keep dealing with this and possibly getting very Ill due to the smell possibly being toxic. Please add me to the class action law suit. Tomorrow I will be contacting Lennox directly to see where that gets me. Thank you Melanie
Please add me