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Lennox HVAC systems may be of poor quality, according to consumer reviews of home appliances on websites like the Better Business Bureau’s.
What Is an HVAC System?
“HVAC” stands for heating, ventilation and air conditioning and are found in most new homes. HVAC systems may vary depending on their age and brand, but most modern systems are forced-air.
When cooling air, HVAC systems use a refrigerant to cool the indoor air. This air is then cycled back through the home. This process continues until the air in the home reaches the temperature chosen on the thermostat.
Heating air uses a similar process but, unlike air conditioning, relies on gas and a pilot light to create heat instead of using a refrigerant or other chemical. After cool air is heated through the burner system, air is distributed through air ducts until the house warms to the desired temperature.
Regardless of exactly how a home’s HVAC system works, most consumers want their heating and cooling appliance to be of high quality. Whether they need to stay warm in the winter or avoid the summer heat, a quality HVAC system is essential to a homeowner’s comfort. Unfortunately, not all HVAC systems are up to par – leaving some consumers literally out in the cold or stuck in the heat.
Are Lennox HVAC Systems Good Quality?
According to the manufacturer, Lennox HVAC systems have been “engineered to deliver best-in-class comfort and efficiency” and can provide “truly outstanding” results when two or more Lennox products are used together.
Unfortunately, despite these promises, some consumers have reported serious problems with their Lennox HVAC systems. Several consumers have taken to online forums such as the Better Business Bureau to detail their problems with an HVAC system from Lennox.
In September, one complaint detailed a problem with the evaporator coil in an air conditioning system. Unfortunately, the reviewer said that Lennox has failed to get back to them about fixing the problem under warranty.
Another complaint from August said that, since having a roof unit installed five years ago, the homeowner has had a significant service bill each year “without fail.” This year, the homeowner’s system allegedly showed issues with the evaporator coil leaking. Even after spending up to $2,000 each year on repairs, the homeowner was allegedly told they would need to pay nearly $9,000 to fix this year’s evaporator coil problem.
“Every year we are spending 1,000 to 2,000 on repairs and maintenance for this unit,” the complaint revealed. “These are the worst A/C units.”
Unfortunately, problems with a Lennox HVAC system could prove costly – as shown in the complaint above. Repairs can run thousands of dollars with additional money required to resolve damage from leaks or other problems.
Is There a Lennox HVAC Class Action Settlement?
Is There a Lennox HVAC Class Action Settlement?In 2015, Lennox Industries Inc. agreed to a class action settlement to resolve claims that their evaporator coils were defective.
Plaintiffs in the Lennox class action lawsuit claimed that these evaporator coils were made with copper tubing – a design flaw which reportedly resulted in corrosion. This corrosion was reportedly caused by a chemical reaction with the coils that lead to microscopic tunnels in the products. As a result, the evaporator coils allegedly leaked refrigerant.
The plaintiffs argued that Lennox should have been aware of this issue and taken steps to fix it, including coating evaporator coils to reduce corrosion and subsequent leakage.
Lennox didn’t admit any wrongdoing but agreed to a class action settlement to resolve the claims against them. The deal benefited individuals who purchased a Lennox brand, Aire-Flo brand, Armstrong Air brand, AirEase brand, Concord brand, or Ducane brand evaporator coil covered by warranty between Oct. 29, 2007 and July 9, 2015.
The settlement provided several forms of relief including a $75 service rebate, replacement of defective coils, and up to $1100 in labor reimbursement for original or replacement coils.
Although this Lennox HVAC class action settlement resolved claims surrounding the company’s evaporator coils, consumers may still be able to take legal action or join a pending class action lawsuit against the company.
Can I File a Lennox Class Action Lawsuit?
If you experienced issues with your Lennox HVAC system, you may be eligible to take legal action against the manufacturer. In some cases, this could mean filing your own lawsuit or class action lawsuit against Lennox. However, you could also be eligible to join an existing case as an additional plaintiff.
Filing a Lennox HVAC class action lawsuit could be your way to secure compensation for property damage and other issues resulting from a product defect. An experienced HVAC attorney can review your case to see if you’re eligible.
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196 thoughts onShould You Join a Lennox HVAC Class Action Lawsuit?
I had a Lennox unit installed May 31, 2022. It worked fine until August 12. We returned after a 2 week vacation and noticed the ac unit was running all day. After realizing the air coming out of the vent was around 68 degrees I realized we had an issue. I called the installer who came out and conducted a leak test. He determined the unit was low on Freon and the evaporator coil was leaking in the center area of the coil and could not be repaired. Lennox was notified and stated coils are unavailable and do not know when they will be available. They are on back order. So I now have a brand new unit just over 2 months old the I can not use. My feelings are Lennox should approve a replacement unit being the new unit failed shortly after the install.
Same problem: evaporator coil just broke, only two years after the Lennox AC unit was installed in my home. Lennox evaporator M/N CXH35-36B-6F-1. The part is under warranty, but replacement cost and refill of the coolant is going to cost $2000. The AC specialist who diagnosed the problem told me he sees this exact problem with Lennox units daily. I called Lennox and they told me that they can’t help me. I would love to join a lawsuit against them.
Mungo Homes , the number two Home Builder in the nation, has been installing the Lennox unit with coil failures.
I live in a community developed by Mungo Homes in Little River SC. We are having failure after failure. Is there a class action lawsuit active
Has been over 30 days since we were told our evap coil had failed on my 3-yr old unit. The very reason for buying a new home was to avoid major repairs for a while – already replaced the refrigerator. We definitely want to be a part of this class action. Seems that Lennox refuses to do the right thing regardless that it is the hottest Texas summer on record. Lennox M/N CBH25UH-048-230-10.
We purchased a Lenox unit in June 2016. The evaporator was replaced less than a year after purchase. Now four years later the 2nd evaporator is leaking. On July 5th our HVAC repair company ordered a new Evaporator. As of today July 31 2022 Lennox has not provided an ETA for the coil. Meanwhile the temperatures have been in the middle 90s in Florida for the entire month
In 2016 we installed a Lennox AC Unit for the upstairs and a Packaged Unit for the downstairs. We have a 10-YR Warranty. We have an annual maintenance contract for the HVAC units. In 2020 the coil for the upstairs unit had to be replaced due to leaks. Total cost to diagnosis, deice and then install new coil was $1,700. Now in 2022, the downstairs Package Unit coil must be replaced. Labor to install, plus other expenses will be $1,800. It’s now been 7 weeks and we are told the coils are backordered with no estimated time for delivery. In the meantime, it’s 80+ degrees downstairs. It’s obvious Lennox never fixed the design / manufacturing flaw with their coils. What are our options?
I am so disgusted with my 2 Lennox AC units installed in 2014. I have had to replace the coils in both units at a cost with the coolant of $2500 each. This is indeed fraud. I asked the company who installed the ones we replaced (2002) with Trane and they said it was a waste of money. Something needs to be done. All of us need to enter into another suit against this company. I’m outraged.
Lennox AC, absolute junk. Have had the evaporator coil fail twice within 10 years, inspite of installing the second evaporator coil with a coated coil. Lennox will keep replacing under warranty their defective coils with with a new defective coil. At a cost of about $4,000 to the home owner fir labor and replacement freon costs.
i had a lennox when the house was built in 1992. it lasted 23 years, till it was replaced in 2015. last year the fan motor went, which they discovered it was a faulty design. now a year later my compressor just went. WHAT THE HELL IS GOING ON.
Lennox is the biggest piece of shit out there. My house is barely 3 years old and after arguing with them they agreed to replace the compressor free. $1800 labor charges and not Lennox nor the piece of shit old republic home warranty would cover it.