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The heat sensors in Samsung electric and gas ovens contain a serious safety defect that causes them to misread temperatures, resulting in ovens that are not hot or far too hot, a Florida woman says in a new class action lawsuit.
Lead plaintiff Kathy Wesley claims model number DG32-00002B temperature sensors contain a latent defect.
This defect allegedly causes the control board in the Samsung gas oven range to fail. Oven burners do not reflect the temperatures users select when the control board fails, posing a serious safety risk when the ovens become much hotter than the user expects, the class action lawsuit alleges.
The plaintiff warns the allegedly defective component is included in at least 87 models of Samsung ovens.
Wesley claims she purchased a new Samsung Freestanding Electric Range, model number NE59M6850SG, in May 2018 for use in her home. She says she relied on advertising provided by the company when making her purchase.
Within months, however, Wesley faced a cook’s worst nightmare — her Samsung oven allegedly failed to cook the turkey on Thanksgiving of that year, forcing her to purchase a pre-cooked one on the holiday.
According to the complaint, Wesley sought repairs under the one-year limited warranty that came with the appliance. She says the repair person told her the Samsung ranges were “horrible” and, despite having a new control board installed, the plaintiff says she still experienced problems with oven temperature.
The plaintiff claims she has experienced both extremes: the oven not reaching the cooking temperature she set and food taking far too long to cook, as well as burners becoming too hot, burning the food and presenting a safety issue.
The defect, according to the plaintiff, exists in the ovens’ temperature sensor, called a thermistor.
“An oven temperature sensor is a thermistor — a type of resistance thermometer — that is located inside the oven,” the complaint explains. “The sensor measures the internal oven temperature. As the oven temperature rises and falls, the sensor varies the amount of resistance in electrical circuits linked to the control board. Resistance is a measure of how easily electrical current can pass through conducting material. Changes in resistance impact the rate at which electrical current flows through the circuits of the oven’s control board.”
The sensor in certain Samsung gas oven ranges allegedly fails to regulate resistance. The problem spirals, according to the class action lawsuit, causing the conducting materials to degrade and eventually affecting temperature regulation in both the oven and the range.
Further, in the event the oven is repaired, Samsung allegedly uses the same defective parts and owners are left with the same problems.
“The Defect renders the Class Ranges unable to cook food as the consumer intended,” the complaint warns. “Cooking times are greatly extended, or users are forced to constantly monitor food being cooked so that it does not unexpectedly burn or catch on fire. Over time, the Defect is substantially certain to manifest.”
According to the class action lawsuit, Samsung ovens equipped with the defective sensor retail for between approximately $800 and $2,600 each. The plaintiff asserts the manufacturer has “long been aware” of the defective sensor in the Samsung gas oven range.
The class action lawsuit points out the company performs testing on its products before putting them on the market. In addition, consumers experiencing the problem can find descriptions of it on Samsung’s website.
“Gas and electric ranges are useful only to the extent that they provide reliable and consistent heating,” the complaint says. “For example, for a person to bake a cake at 375 degrees, that person must be able to set an oven to 375 degrees and know that the oven will maintain roughly that temperature once it is preheated. Likewise, a person cannot simmer a delicate sauce if a burner emits heat at full blast even though the burner was set to low heat.”
Despite the complaints, the class action lawsuit claims, Samsung represents its ovens as reliable and safe for consumers.
In addition, the plaintiff says the company fails to address consumer complaints about the problem, instead directing them to instructions on how to operate the range or making light of concerns about oven temperatures.
The plaintiff seeks to represent others who purchased Samsung oven ranges with the alleged defect starting Jan 1, 2016, along with a subclass of Florida consumers.
The class action lawsuit accuses Samsung of violations of state and federal consumer protection laws, breach of warranty and fraudulent concealment.
Do you own a Samsung gas oven range? We want to hear from you! Tell us about your experience in the comment section below.
The lead plaintiff and proposed Class Members are represented by Amey J. Park of Berger Montague PC; and Daniel C. Girard, Jordan Elias, Adam E. Polk and Simon S. Grille of Girard Sharp LLP.
The Samsung Gas Oven Range Sensor Defect Class Action Lawsuit is Kathy Wesley v. Samsung Electronics America Inc., Case No. 2:20-cv-18629, in the U.S. District Court for the District of New Jersey.
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199 thoughts onSamsung Gas Oven Range Class Action Lawsuit Alleges Sensor Defect
We purchased a Samsung gas range in June 2021 and on dec 2021 we got a call from our local fire department that our home caught fire. Everything points to our Samsung gas range. Firefighters claim the knobs on the stove were all pointing to them being off. We contacted samsung and they said they had us send them a total for all we lost and once I refused to have them take our stove for proof the stoped answering me. They wanted to “test our range for defects” and then destruct the product once their testing were over. No way!! That was my only proof. No one will take my case.
My Samsung oven NX58H9500WS does not heat to proper temperature. I have to add 25 degrees to cooking time and keep an eye on the food.
After doing the self cleaning mode the enamel on the bottom of oven has started to bubble and has the start of a rust hole.
We purchased the Samsung NX58H5600SS/AA in 2019 and just after the warranty expired in 2022, we started having problems with it. The oven stops heating properly. It will not achieve temperature. The oven igniter fails. When this happens propane is not properly ignited. Propane fumes fill the kitchen‐ a horrible hazzard! Finally ignition will occur with a mini explosion in the oven from the excessive propane igniting. It can take 30 plus minutes for the oven to preheat. We’ve had to replace the igniter every 4-6 months to “fix” the problem. It will fail suddenly. Why do we put up with this!? Because it was an expensive purchase made just a few years ago that we can’t afford again right now and the family needs this piece of essential kitchen equipment daily. This range/oven was very well reviewed and recommended across multiple sources, but has proved to be quite the “lemon”. A quick internet search proves we are not alone in our complaint…
Our Samsung oven Model NX58H5600SS was having issues pre-heating to the set temperature. Our carbon monoxide defector started going off each time we operated our oven. Our gas company inspected our oven & said it was mis-firing & dispersing large amount, dangerous amounts of carbon monoxide into our home. We were told to stop using our oven immediately until a repairman can fix this dangerous issue.
We bought our Samsung appliances in 2019. We have had issues with the ice maker clogging with ice and now the oven won’t come up to temperature we input. It is so aggravating as I can no longer bake anything because I never know if it will under or over cook. We have attempted to recalibrate but it does no good.
I heard a popping sound in the electrical panel . The panel popped for the last time and the panel is melted including the metal is burnt . The panel is really damaged .
We purchased Samsung appliances in the spring of 2019. We had trouble with the refrigerator ice maker, after about a year it was not making ice. Now we are having trouble with our oven not heating up past 175 degrees. I bought these appliances in good faith but found out they were aware of the defects at that time and are still selling them today to unsuspecting people. Shame on them!
My Oven is also 4 years old. It wasn’t used a whole lot due to a death in my family. I just ran the self clean feature for the first time, it hadn’t ever been dirty enough before. Its like a new oven. When self clean was done and I was able to open it, the bottom was cracked and there are big spots where there is no enamel. What Happened? Im alone and on disability, I thought these would be my last new appliances, no that I used self clean, its a piece of crap….I don’t know what to do?
I have a NE58K9500 that is having the same experience. I set it to bake at 350, but the broiler turns on and burns whatever is in the oven. Cooking bacon in the over caused a small fire.
We purchased a home a couple months ago that has the NX58R9421SS/AA model manufactured in November 2019. We thought it was great to only have a 4 year old range until we tried to use it. It takes 25 minutes to reach a temp of 350 and the pan at the bottom has the porcelain cracked off on both the top and bottom of the pan. What a piece of junk. I am concerned about using the self cleaning feature as it appears that is a cause as well as the temperature not being maintained. As soon as we can swing the cost of a new range this one can do to the dump. Not worth putting any money into it!