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The heat sensors in Samsung electric and gas ovens contain a serious safety defect that causes them to misread temperatures, resulting in ovens that are not hot or far too hot, a Florida woman says in a new class action lawsuit.
Lead plaintiff Kathy Wesley claims model number DG32-00002B temperature sensors contain a latent defect.
This defect allegedly causes the control board in the Samsung gas oven range to fail. Oven burners do not reflect the temperatures users select when the control board fails, posing a serious safety risk when the ovens become much hotter than the user expects, the class action lawsuit alleges.
The plaintiff warns the allegedly defective component is included in at least 87 models of Samsung ovens.
Wesley claims she purchased a new Samsung Freestanding Electric Range, model number NE59M6850SG, in May 2018 for use in her home. She says she relied on advertising provided by the company when making her purchase.
Within months, however, Wesley faced a cook’s worst nightmare — her Samsung oven allegedly failed to cook the turkey on Thanksgiving of that year, forcing her to purchase a pre-cooked one on the holiday.
According to the complaint, Wesley sought repairs under the one-year limited warranty that came with the appliance. She says the repair person told her the Samsung ranges were “horrible” and, despite having a new control board installed, the plaintiff says she still experienced problems with oven temperature.
The plaintiff claims she has experienced both extremes: the oven not reaching the cooking temperature she set and food taking far too long to cook, as well as burners becoming too hot, burning the food and presenting a safety issue.
The defect, according to the plaintiff, exists in the ovens’ temperature sensor, called a thermistor.
“An oven temperature sensor is a thermistor — a type of resistance thermometer — that is located inside the oven,” the complaint explains. “The sensor measures the internal oven temperature. As the oven temperature rises and falls, the sensor varies the amount of resistance in electrical circuits linked to the control board. Resistance is a measure of how easily electrical current can pass through conducting material. Changes in resistance impact the rate at which electrical current flows through the circuits of the oven’s control board.”
The sensor in certain Samsung gas oven ranges allegedly fails to regulate resistance. The problem spirals, according to the class action lawsuit, causing the conducting materials to degrade and eventually affecting temperature regulation in both the oven and the range.
Further, in the event the oven is repaired, Samsung allegedly uses the same defective parts and owners are left with the same problems.
“The Defect renders the Class Ranges unable to cook food as the consumer intended,” the complaint warns. “Cooking times are greatly extended, or users are forced to constantly monitor food being cooked so that it does not unexpectedly burn or catch on fire. Over time, the Defect is substantially certain to manifest.”
According to the class action lawsuit, Samsung ovens equipped with the defective sensor retail for between approximately $800 and $2,600 each. The plaintiff asserts the manufacturer has “long been aware” of the defective sensor in the Samsung gas oven range.
The class action lawsuit points out the company performs testing on its products before putting them on the market. In addition, consumers experiencing the problem can find descriptions of it on Samsung’s website.
“Gas and electric ranges are useful only to the extent that they provide reliable and consistent heating,” the complaint says. “For example, for a person to bake a cake at 375 degrees, that person must be able to set an oven to 375 degrees and know that the oven will maintain roughly that temperature once it is preheated. Likewise, a person cannot simmer a delicate sauce if a burner emits heat at full blast even though the burner was set to low heat.”
Despite the complaints, the class action lawsuit claims, Samsung represents its ovens as reliable and safe for consumers.
In addition, the plaintiff says the company fails to address consumer complaints about the problem, instead directing them to instructions on how to operate the range or making light of concerns about oven temperatures.
The plaintiff seeks to represent others who purchased Samsung oven ranges with the alleged defect starting Jan 1, 2016, along with a subclass of Florida consumers.
The class action lawsuit accuses Samsung of violations of state and federal consumer protection laws, breach of warranty and fraudulent concealment.
Do you own a Samsung gas oven range? We want to hear from you! Tell us about your experience in the comment section below.
The lead plaintiff and proposed Class Members are represented by Amey J. Park of Berger Montague PC; and Daniel C. Girard, Jordan Elias, Adam E. Polk and Simon S. Grille of Girard Sharp LLP.
The Samsung Gas Oven Range Sensor Defect Class Action Lawsuit is Kathy Wesley v. Samsung Electronics America Inc., Case No. 2:20-cv-18629, in the U.S. District Court for the District of New Jersey.
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200 thoughts onSamsung Gas Oven Range Class Action Lawsuit Alleges Sensor Defect
We bought a house in 2019 that came with a relatively new Samsung Gas range. For the most part, it worked OK until this weekend. The first time I used it it almost killed me. I thought that was because the seller put foil in the bottom of the oven that covered the air intake. When I opened the oven door, the gas ignited and burned the hair on my face and the side of my head! The current problkem is the oven temperature cannot be changed… it just stays at room temp. I am trying to find a repairman right now.
Purchased a Samsung gas stove from Lowe’s in July 2021…it is rarely used since its just the two of us…just had service tech at the house and was told needs a new circuit board to the tune of $400!!! It’s not even 2 years old. JUNK!!! Interested in joining class action lawsuit. Seems they’ve known about this for some time but they’re still selling them. Now wonder why people say to “stay away” from SAMSUNG.
Having problems with my Samsung stove, besides the black stainless finish peeling off it doesn’t heat or overheats and now doesn’t heat anymore at all. Changed the heat sensor and its still not heating / reading temperature.
Samsung Non/Ice Maker
Samsung gas range/won’t heat up
We have a gas Samsung range we purchased from Home Depot in 2019. It now will not light and fills the house with explosive level amounts of gas. We went with Samsung because of the great experience we have had with TV’s.
We just want a gas range that works.
We purchased a brand new home in 2019 and the appliances were included when we bought our home. The stove, fridge and dishwasher are all Samsung. We were cooking a Turkey on Thanksgiving Day when all of a sudden half way through it’s cooking time we smelled burning. When we opened the stove door the whole stove was filled with smoke and my turkey burned. That was one time and on three other occasions while we were cooking the stove again smoked and burnt our food.
I purchased a Samsung Gas Range in 2020 and have problems with the oven and broiler since the third month of purchase. Numerous Technicians have been called to address the issues. One stated that Samsung products are terrible and never to buy them. I have paid for changing igniters that were so burned out that they were almost impossible to remove. After replacing the parts, the oven still makes a strange sound like it is struggling to continue working. The last repair was about three months ago and the oven just stopped heating beyond 150 degrees again! I have experienced gas escaping, no broiler, burners that have gone out. It’s ridiculous. I will never purchase Samsung appliance again.
Im having the same problem. Wont go above 175. Technician is about to make second trip. Paid $400 for control board and its still not working.
Model: NX58N9420SG/AA
It does not heat up properly. It takes 30 minutes to get to 350 degrees. It seldom gets above 350 degrees. The knobs are breaking and the finish comes off with cleaning.
I bought a gas Samsung oven in 2018 within a year my oven went out my warranty was only a year what a trick for it to go out with in a year and warranty was gone I traded this stove for a old Tappan stove that was still working and they don’t even make Tappan stoves anymore I want all my back 800 bucks I will never buy another Samsung stove
I agree. We turned our oven on. Our daughter stops by thank God. She said the whole house was full of gas. But if you call them they are good at talking in circles. I can’t use my oven. Samsung was my favorite brand. It’s garbage and the company is the dump. NO STARS!!!!
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