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The heat sensors in Samsung electric and gas ovens contain a serious safety defect that causes them to misread temperatures, resulting in ovens that are not hot or far too hot, a Florida woman says in a new class action lawsuit.
Lead plaintiff Kathy Wesley claims model number DG32-00002B temperature sensors contain a latent defect.
This defect allegedly causes the control board in the Samsung gas oven range to fail. Oven burners do not reflect the temperatures users select when the control board fails, posing a serious safety risk when the ovens become much hotter than the user expects, the class action lawsuit alleges.
The plaintiff warns the allegedly defective component is included in at least 87 models of Samsung ovens.
Wesley claims she purchased a new Samsung Freestanding Electric Range, model number NE59M6850SG, in May 2018 for use in her home. She says she relied on advertising provided by the company when making her purchase.
Within months, however, Wesley faced a cook’s worst nightmare — her Samsung oven allegedly failed to cook the turkey on Thanksgiving of that year, forcing her to purchase a pre-cooked one on the holiday.
According to the complaint, Wesley sought repairs under the one-year limited warranty that came with the appliance. She says the repair person told her the Samsung ranges were “horrible” and, despite having a new control board installed, the plaintiff says she still experienced problems with oven temperature.
The plaintiff claims she has experienced both extremes: the oven not reaching the cooking temperature she set and food taking far too long to cook, as well as burners becoming too hot, burning the food and presenting a safety issue.
The defect, according to the plaintiff, exists in the ovens’ temperature sensor, called a thermistor.
“An oven temperature sensor is a thermistor — a type of resistance thermometer — that is located inside the oven,” the complaint explains. “The sensor measures the internal oven temperature. As the oven temperature rises and falls, the sensor varies the amount of resistance in electrical circuits linked to the control board. Resistance is a measure of how easily electrical current can pass through conducting material. Changes in resistance impact the rate at which electrical current flows through the circuits of the oven’s control board.”
The sensor in certain Samsung gas oven ranges allegedly fails to regulate resistance. The problem spirals, according to the class action lawsuit, causing the conducting materials to degrade and eventually affecting temperature regulation in both the oven and the range.
Further, in the event the oven is repaired, Samsung allegedly uses the same defective parts and owners are left with the same problems.
“The Defect renders the Class Ranges unable to cook food as the consumer intended,” the complaint warns. “Cooking times are greatly extended, or users are forced to constantly monitor food being cooked so that it does not unexpectedly burn or catch on fire. Over time, the Defect is substantially certain to manifest.”
According to the class action lawsuit, Samsung ovens equipped with the defective sensor retail for between approximately $800 and $2,600 each. The plaintiff asserts the manufacturer has “long been aware” of the defective sensor in the Samsung gas oven range.
The class action lawsuit points out the company performs testing on its products before putting them on the market. In addition, consumers experiencing the problem can find descriptions of it on Samsung’s website.
“Gas and electric ranges are useful only to the extent that they provide reliable and consistent heating,” the complaint says. “For example, for a person to bake a cake at 375 degrees, that person must be able to set an oven to 375 degrees and know that the oven will maintain roughly that temperature once it is preheated. Likewise, a person cannot simmer a delicate sauce if a burner emits heat at full blast even though the burner was set to low heat.”
Despite the complaints, the class action lawsuit claims, Samsung represents its ovens as reliable and safe for consumers.
In addition, the plaintiff says the company fails to address consumer complaints about the problem, instead directing them to instructions on how to operate the range or making light of concerns about oven temperatures.
The plaintiff seeks to represent others who purchased Samsung oven ranges with the alleged defect starting Jan 1, 2016, along with a subclass of Florida consumers.
The class action lawsuit accuses Samsung of violations of state and federal consumer protection laws, breach of warranty and fraudulent concealment.
Do you own a Samsung gas oven range? We want to hear from you! Tell us about your experience in the comment section below.
The lead plaintiff and proposed Class Members are represented by Amey J. Park of Berger Montague PC; and Daniel C. Girard, Jordan Elias, Adam E. Polk and Simon S. Grille of Girard Sharp LLP.
The Samsung Gas Oven Range Sensor Defect Class Action Lawsuit is Kathy Wesley v. Samsung Electronics America Inc., Case No. 2:20-cv-18629, in the U.S. District Court for the District of New Jersey.
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199 thoughts onSamsung Gas Oven Range Class Action Lawsuit Alleges Sensor Defect
I thought I was going nuts. I would turn on my Samsung gas oven. It would not heat past 150. I would have to turn it on and off like 10 times to get it to work till finally it will no longer heat up.
We bought the Samsung 4 piece package. It’s all garbage! We had our appliances delivered in January 2020. After 2 weeks the motherboard wouldn’t work. We couldn’t turn it on or anything. We were told to call a repairman. After 2 weeks the repairman comes out and says it’s fried and it’ll take another 2 weeks for the part. After being out of and oven for over a month and only using it for 2 weeks I was mad. I called and spoke to a manager and they did bring me a new stove. After a few months I began to notice things took longer to cook. I knew the temperature was not right. My oven is off about 25-50°. My oven beeps to tell me it’s up to temp and even using higher temperature still beeps and takes another 20 minutes before its at the temperature I need. I have to keep an oven temperature gage in the oven to make sure it’s the correct temperature. Come home Thursday and it’s beeping and won’t do anything. Unplug it plug it back in it does nothing 20 minutes after plugging in beeps and flashes and you cannot press any buttons. Never would I think buying new appliances would be this much hell. Model NX58*4311S* I’d be willing to join the class action lawsuit. I’m going to have to buy another stove because I sure the hell am not buying another Samsung!
My Samsung oven failed within months after purchase. It literally started a fire not once but twice when I was trying to broil salmon. I was terrified to use the oven after those experiences. Within 6 months after purchasing the oven, I got a C-A2 error message and the oven never turned on again. Total trash and I believe Samsung knew about the problem but kept selling a worthless piece of junk.
our NX58 control panel failed with one year of purchase .. continued problems with the control panel and the ignitor – This oven is a true lemon
(1) 05/30/21 purchase Samsung gas range model NX60A6511SS/AA from Best Buy. On 11/02/23 we noticed the temperature in the oven did Not hold and was between 15 to 25 degrees too low. Now Baking too much longer – a premade frozen meal recipe states “cook at 350 degrees for 45 minutes” and the meal takes from 60 to 80 minutes to cook through. (2) On 01/20/24, we noticed that all the gas burners on cooktop changed to Orange approximately 3/4 the length of a normal flame. Flames also were clinging to the bottom of the pan, again, on all burners simultaneously. Cooktop was clean, but we cleaned it again. No humidifiers are in the house nor air purifiers turned on. The gas line from the home to the oven is fine. This oven model needs to be checked for recall or placed in a class action suit if one is not already filed.
Our Samsung free standing gas range model: NX58H5600SS continues to have these issues. This week (1/5/2023) we were forced to purchase a new stove.
1. Oven intermittently turns on by itself
2. Oven intermittently turns off
3. Oven heats unevenly
4. Oven will not reach desired temp
5. Oven will overheat
I am happy to join a class action suit.
I have a Samsung range that is three years old (Model #NX58M9420SS/AA). We are Florida snowbirds, so our range is only used 6-7 months a year. As with other complaints I have read, my oven will not maintain the correct temperature. The temperature can be off anywhere between 25-50 degrees. I have a service call scheduled for this week. Talk about being tied to the stove. I literally have to sit on the floor in front of the door and watch the manual thermometer.
I have a Samsung range that is three years old (Model #NX58M9420SS/AA). We are Florida snowbirds, so our range is only used 6-7 months a year. As with other complaints I have read, my oven will not maintain the correct temperature. The temperature can be off anywhere between 25-50 degrees. I have a service call scheduled for this week, since I constantly have to monitor the temperature and reset it when the manual thermometer indicates the temperature is off. Talk about being tied to the stove. I literally have to sit on the floor in front of the door and watch the manual thermometer.
Have had an nx58h5600ss range for 4 years. 3 ignitor and now the oven won’t heat to temp unless temp is set 50 degrees higher than the indicated temp. Piece of crap.
I purchased my Samsung gas range 3 years ago. I don’t use it a lot as I live alone. I went to use it tonight and it had an electrical smell. My smoke detector went off so I turned the oven off. I turned the oven back on and after it was preheated to temp. The alarms started going off again. I called the fire dept. they came out and saw that the stove was venting from the top of the range smoke was coming out. The fire dept. turned off the gas valve and unplugged the stove. I was told not to use it and to contact an appliance repair person. This stove is just 3 years old. I didn’t think I was going to have any problems with a new range. Now its 3 weeks before Christmas and I may have to get another stove!!!