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The heat sensors in Samsung electric and gas ovens contain a serious safety defect that causes them to misread temperatures, resulting in ovens that are not hot or far too hot, a Florida woman says in a new class action lawsuit.
Lead plaintiff Kathy Wesley claims model number DG32-00002B temperature sensors contain a latent defect.
This defect allegedly causes the control board in the Samsung gas oven range to fail. Oven burners do not reflect the temperatures users select when the control board fails, posing a serious safety risk when the ovens become much hotter than the user expects, the class action lawsuit alleges.
The plaintiff warns the allegedly defective component is included in at least 87 models of Samsung ovens.
Wesley claims she purchased a new Samsung Freestanding Electric Range, model number NE59M6850SG, in May 2018 for use in her home. She says she relied on advertising provided by the company when making her purchase.
Within months, however, Wesley faced a cook’s worst nightmare — her Samsung oven allegedly failed to cook the turkey on Thanksgiving of that year, forcing her to purchase a pre-cooked one on the holiday.
According to the complaint, Wesley sought repairs under the one-year limited warranty that came with the appliance. She says the repair person told her the Samsung ranges were “horrible” and, despite having a new control board installed, the plaintiff says she still experienced problems with oven temperature.
The plaintiff claims she has experienced both extremes: the oven not reaching the cooking temperature she set and food taking far too long to cook, as well as burners becoming too hot, burning the food and presenting a safety issue.
The defect, according to the plaintiff, exists in the ovens’ temperature sensor, called a thermistor.
“An oven temperature sensor is a thermistor — a type of resistance thermometer — that is located inside the oven,” the complaint explains. “The sensor measures the internal oven temperature. As the oven temperature rises and falls, the sensor varies the amount of resistance in electrical circuits linked to the control board. Resistance is a measure of how easily electrical current can pass through conducting material. Changes in resistance impact the rate at which electrical current flows through the circuits of the oven’s control board.”
The sensor in certain Samsung gas oven ranges allegedly fails to regulate resistance. The problem spirals, according to the class action lawsuit, causing the conducting materials to degrade and eventually affecting temperature regulation in both the oven and the range.
Further, in the event the oven is repaired, Samsung allegedly uses the same defective parts and owners are left with the same problems.
“The Defect renders the Class Ranges unable to cook food as the consumer intended,” the complaint warns. “Cooking times are greatly extended, or users are forced to constantly monitor food being cooked so that it does not unexpectedly burn or catch on fire. Over time, the Defect is substantially certain to manifest.”
According to the class action lawsuit, Samsung ovens equipped with the defective sensor retail for between approximately $800 and $2,600 each. The plaintiff asserts the manufacturer has “long been aware” of the defective sensor in the Samsung gas oven range.
The class action lawsuit points out the company performs testing on its products before putting them on the market. In addition, consumers experiencing the problem can find descriptions of it on Samsung’s website.
“Gas and electric ranges are useful only to the extent that they provide reliable and consistent heating,” the complaint says. “For example, for a person to bake a cake at 375 degrees, that person must be able to set an oven to 375 degrees and know that the oven will maintain roughly that temperature once it is preheated. Likewise, a person cannot simmer a delicate sauce if a burner emits heat at full blast even though the burner was set to low heat.”
Despite the complaints, the class action lawsuit claims, Samsung represents its ovens as reliable and safe for consumers.
In addition, the plaintiff says the company fails to address consumer complaints about the problem, instead directing them to instructions on how to operate the range or making light of concerns about oven temperatures.
The plaintiff seeks to represent others who purchased Samsung oven ranges with the alleged defect starting Jan 1, 2016, along with a subclass of Florida consumers.
The class action lawsuit accuses Samsung of violations of state and federal consumer protection laws, breach of warranty and fraudulent concealment.
Do you own a Samsung gas oven range? We want to hear from you! Tell us about your experience in the comment section below.
The lead plaintiff and proposed Class Members are represented by Amey J. Park of Berger Montague PC; and Daniel C. Girard, Jordan Elias, Adam E. Polk and Simon S. Grille of Girard Sharp LLP.
The Samsung Gas Oven Range Sensor Defect Class Action Lawsuit is Kathy Wesley v. Samsung Electronics America Inc., Case No. 2:20-cv-18629, in the U.S. District Court for the District of New Jersey.
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200 thoughts onSamsung Gas Oven Range Class Action Lawsuit Alleges Sensor Defect
My first issue was the flaking of the “stainless steel” and today I had an appliance repairman tell me I needed three parts for a repair as the oven sensor isn’t working. Repairs to the tune of $450. The stove is pathetic. As much as I try different ways to clean the stovetop it always looks streaky. The grates are discoloured and the touch up paint that I purchased peels off too! It’s only a few years old. I am going to purchase something else rather than throw more money at this.
We purchased our Samsung Oven NX58H5600SS in Sept 2019 from Best Buy. It was barely used that first year and had normal use the subsequent years. This past year we started noticing a smell of gas when the oven tried to start. Also around this time we started experiencing longer than usual warm up times (20+ min. to get to 350°F) as well as longer than normal cook times. Now the oven does not even try to start. The oven temperature readout says “150°F” but it never actually turns on, no heat is generated.
Please add me, I knew something was wrong with our Samsung gas stove. tx
Bought gas range model NX58K3310SS/AA back in 2020 after my old kenmore died after TWENTY YEARS+, imagine my shock when this spanking brand new gas range I purchased from Best Buy filled up my house with gas and the broiler stopped working. Had the repairman fix it, charge me almost what the oven cost, only for it to break down again. The repairman comes a second time, says it’s the igniter which he fixed before now he’s just leaves when he’s told that’s what he fixed last time. I really want to join this class action lawsuit. Samsung should be ashamed.
I would like information on how to join the class action lawsuit
Our Samsung gas stove is the absolute worst Stove we’ve ever had. We purchased it in October 2019. The oven temperature is so off. It either is way to hot especially on left side of oven or it takes 2x as long to bake stuff. I have to constantly turn my cookie sheets so the cookies don’t burn black. Also light continually blinks in oven. Oven also turned itself on one day. The control panel read END and my son in law and I realized the oven was on. I hadn’t used the oven that day. I’m disgusted!
My Samsung oven is also broken – did not heat above 150 and unltinately began to smell faint gas smell,
the interior of the oven began to spark, click and the light on / off when door is opened, but not even turned on. it is currently unplugged, gas disconnected and sitting in my kitchen until I find a way to get a new stove for our family.,
I purchased a Samsung oven February 2022, and in April 2023 my oven no longer works. Code C-F2, I replaced a perfectly working oven of 14 years just because I wanted to upgrade, what a mistake. And no one knows how to fix the the problem. And Home Depot where I purchased the oven from was absolutely no help
Our Samsung sits blinking “175”, at room temperature, for 45 mins and will not preheat, happens every day. We have to turn the broiler on over and over to get it to heat. And then turn the oven on again to get it going. Inconsistent and unsafe heating. Weve already had the ignitor replaced within the past year, repair man stated samsung is the absolute worst appliance; hes not wrong. Also, if you turn the oven off and have to turn it back on, GOOD LUCK getting ut to heat again unless doing the magic above and waiting a full 24 hours for it to decide to cooperate. It’s the WORST appliance outside of the terrible Samsung fridge that also came with the house and had to be quickly replaced. Buyer beware!!!! This is not acceptable for the American consumer!
Yes you are right about us — the American consumer— this what you get when we make trade deals with foreign companies. — my control burner knobs broke apart and they want $60 each to replace
Our oven quit heating, regulating and working. It was Samsung purchase April 2016 NX 58H9500WS. We are purchasing a new range, not Samsung.
We purchased the Samsung gas stove, model NX60T8711SG/AA in 2022. The burners have been way off from the beginning and now the oven will not go past 175. I had someone take a look at it just 2 weeks ago, paid $100 for the call and it miracously worked. Now, it is failing again. This is a real issue as I am a home baker and rely on my oven for income. My busiest month starts in 5 days and I am having to figure out what to do. My last oven lasted over 15 years and was still working when I decided to upgrade (or so I thought). This $1500 oven barely lasted a year. Very disappointing as I am a brand loyal person and I am very concerned that my entire kitchen suite is going to end up being junk appliances before I even get them paid off.
My Samsung gas range has an electric panel on top with an led display. After several power outages the code warning -5E- keeps coming up on the led screen. None of the touch pad buttons on the led work. The only thing that works are the gas top surface burners when the when the top panel is plugged in.
The oven won’t work because the top panel touch pads don’t work!
An estimate from Samsung just to service is over $300 dollars and that doesn’t include parts!!! I’ve only had this oven a couple years!!! Not happy with the quality of this range! We tried the turn the breaker off for 60 seconds, nothing!!!
Very frustrated!!!