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The heat sensors in Samsung electric and gas ovens contain a serious safety defect that causes them to misread temperatures, resulting in ovens that are not hot or far too hot, a Florida woman says in a new class action lawsuit.
Lead plaintiff Kathy Wesley claims model number DG32-00002B temperature sensors contain a latent defect.
This defect allegedly causes the control board in the Samsung gas oven range to fail. Oven burners do not reflect the temperatures users select when the control board fails, posing a serious safety risk when the ovens become much hotter than the user expects, the class action lawsuit alleges.
The plaintiff warns the allegedly defective component is included in at least 87 models of Samsung ovens.
Wesley claims she purchased a new Samsung Freestanding Electric Range, model number NE59M6850SG, in May 2018 for use in her home. She says she relied on advertising provided by the company when making her purchase.
Within months, however, Wesley faced a cook’s worst nightmare — her Samsung oven allegedly failed to cook the turkey on Thanksgiving of that year, forcing her to purchase a pre-cooked one on the holiday.
According to the complaint, Wesley sought repairs under the one-year limited warranty that came with the appliance. She says the repair person told her the Samsung ranges were “horrible” and, despite having a new control board installed, the plaintiff says she still experienced problems with oven temperature.
The plaintiff claims she has experienced both extremes: the oven not reaching the cooking temperature she set and food taking far too long to cook, as well as burners becoming too hot, burning the food and presenting a safety issue.
The defect, according to the plaintiff, exists in the ovens’ temperature sensor, called a thermistor.
“An oven temperature sensor is a thermistor — a type of resistance thermometer — that is located inside the oven,” the complaint explains. “The sensor measures the internal oven temperature. As the oven temperature rises and falls, the sensor varies the amount of resistance in electrical circuits linked to the control board. Resistance is a measure of how easily electrical current can pass through conducting material. Changes in resistance impact the rate at which electrical current flows through the circuits of the oven’s control board.”
The sensor in certain Samsung gas oven ranges allegedly fails to regulate resistance. The problem spirals, according to the class action lawsuit, causing the conducting materials to degrade and eventually affecting temperature regulation in both the oven and the range.
Further, in the event the oven is repaired, Samsung allegedly uses the same defective parts and owners are left with the same problems.
“The Defect renders the Class Ranges unable to cook food as the consumer intended,” the complaint warns. “Cooking times are greatly extended, or users are forced to constantly monitor food being cooked so that it does not unexpectedly burn or catch on fire. Over time, the Defect is substantially certain to manifest.”
According to the class action lawsuit, Samsung ovens equipped with the defective sensor retail for between approximately $800 and $2,600 each. The plaintiff asserts the manufacturer has “long been aware” of the defective sensor in the Samsung gas oven range.
The class action lawsuit points out the company performs testing on its products before putting them on the market. In addition, consumers experiencing the problem can find descriptions of it on Samsung’s website.
“Gas and electric ranges are useful only to the extent that they provide reliable and consistent heating,” the complaint says. “For example, for a person to bake a cake at 375 degrees, that person must be able to set an oven to 375 degrees and know that the oven will maintain roughly that temperature once it is preheated. Likewise, a person cannot simmer a delicate sauce if a burner emits heat at full blast even though the burner was set to low heat.”
Despite the complaints, the class action lawsuit claims, Samsung represents its ovens as reliable and safe for consumers.
In addition, the plaintiff says the company fails to address consumer complaints about the problem, instead directing them to instructions on how to operate the range or making light of concerns about oven temperatures.
The plaintiff seeks to represent others who purchased Samsung oven ranges with the alleged defect starting Jan 1, 2016, along with a subclass of Florida consumers.
The class action lawsuit accuses Samsung of violations of state and federal consumer protection laws, breach of warranty and fraudulent concealment.
Do you own a Samsung gas oven range? We want to hear from you! Tell us about your experience in the comment section below.
The lead plaintiff and proposed Class Members are represented by Amey J. Park of Berger Montague PC; and Daniel C. Girard, Jordan Elias, Adam E. Polk and Simon S. Grille of Girard Sharp LLP.
The Samsung Gas Oven Range Sensor Defect Class Action Lawsuit is Kathy Wesley v. Samsung Electronics America Inc., Case No. 2:20-cv-18629, in the U.S. District Court for the District of New Jersey.
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199 thoughts onSamsung Gas Oven Range Class Action Lawsuit Alleges Sensor Defect
Add me please
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I purchased a complete kitchen of Samsung appliances in December 2018 and the gas stove temp has never been correct.
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Please add me bought it couple of years ago
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I recently renovated my house to include the kitchen and all new Samsung appliances. Never again. I have a 4 burner gas oven and when I bake I notice that most times I need to add about 20 mins or more to fully bake a bread or cake. It seems the temp doesn’t set properly. Recently I baked a 1 lb. roast which took approx 1 1/2 hour to cook well done, that’s ridiculous.
Today I filed a complaint because my dishwasher stopped working. was told LC (leak) sensor is bad. I told woman I spoke with, there are numerous complaints on line about this problem she said she was aware and it was the Leak sensor control module. She asked if I purchased an extended warranty I said no. The dishwasher is like new, maybe used 3 times as I don’t use it or really need it. I told her you don’t back the garbage you sell unless people are forced to buy ext warranty. ??
I purchased a Samsung gas range a couple years ago. Recently I noticed an error on the control panel while using my oven to bake a cake. Halfway through the baking process the timer for the oven appeared to malfunction, which caused the control panel to go completely blank. There was no way for me to reset the timer on the oven, to complete my baking. Since this incident occurred l have very limited use of my stove. I have a service technician coming to look at the range the second week of January 2021.
Hi, I purchased a very expensive dual ranger in their black stainless. The product is horrible the black stain is nothing but a film that peels off. In less than a year my oven started looking like crap. The dual oven doesn’t work because the metal sheet that separates the two compartments has a huge gap. I had my suspicions regarding the temperature and I guess that’s a known defect. Is there an open law suit against the back film as well? I’m so upset after spending so much in new appliances.
We purchased a Samsung gas stove/oven . I find my baked goods don’t cook properly. I thought it was just me and I’ve been trying to figure out what is wrong.
Now our microwave was a different story. It stopped working a few months after qe bought it. We were told by pc richards that they will repair it. Everytime they tried to repair it something else was wrong…and when they opened it…the fan was melted. I was told by the repair man that he has never seen that in 15 years! They finally replaced it with a new microwave a month ago.
I purchased a gas range from Samsung Electronics from their website on April 3, 2020. The bottom storage drawer is defective. I cannot open it. On 6/17/20, I tried to register the range on their website to establish a repair ticket. The site would not accept the model.
I filed a complaint with the New Jersey BBB, and they reached out to Samsung Corporate. Willistine S, Office of the President, responded by email, and she created a service repair ticket using the model # and the sales receipt. However, Service Quick canceled the repair ticket for no reason. I called Samsung, and they created a second service ticket.
A Samsung technician came out to inspect the range on 9/10/2020. He states the delivery persons must have dropped the range because the entire bottom panel is damage. He also notes the range cannot be repaired. I sent Willistine S, Office of the President two emails and attached the technician’s report. She responded that the defect is not covered under the warranty. I tried to dispute the charge with my bank, USAA replied time to dispute had elapsed.
Horrible product that never heated to the correct temperature. We received ours August 19, 2020 and since then have had it serviced twice and eventually replaced. On Thanksgiving it stopped working which was beyond stressful. We asked for a replacement and just got ours 45 minutes ago and the replacement has the exact same issue (1/13/20).
Check to see if the actual frame of the oven is slightly bowed outward (maybe a 1/4 of an inch). My storage drawer wouldn’t work and once I got on the floor to look at it more closely I realized the frame was just ever so slightly bent outward, which messed with the drawer (and some of the other oven functions). I have spent HOURS on the phone with various departments. The service quick technician that came out said “it’s not possible it came from Samsung this way and it must have occurred in delivery” Samsung said it’s not covered by warranty and since it was more than 15 days after delivery the order department won’t cover it.
I’m still working on getting another assessment about the damage, but it looks like it may need to be something that is taken to small claims court to resolve.