Top Class Actions’s website and social media posts use affiliate links. If you make a purchase using such links, we may receive a commission, but it will not result in any additional charges to you. Please review our Affiliate Link Disclosure for more information.
The heat sensors in Samsung electric and gas ovens contain a serious safety defect that causes them to misread temperatures, resulting in ovens that are not hot or far too hot, a Florida woman says in a new class action lawsuit.
Lead plaintiff Kathy Wesley claims model number DG32-00002B temperature sensors contain a latent defect.
This defect allegedly causes the control board in the Samsung gas oven range to fail. Oven burners do not reflect the temperatures users select when the control board fails, posing a serious safety risk when the ovens become much hotter than the user expects, the class action lawsuit alleges.
The plaintiff warns the allegedly defective component is included in at least 87 models of Samsung ovens.
Wesley claims she purchased a new Samsung Freestanding Electric Range, model number NE59M6850SG, in May 2018 for use in her home. She says she relied on advertising provided by the company when making her purchase.
Within months, however, Wesley faced a cook’s worst nightmare — her Samsung oven allegedly failed to cook the turkey on Thanksgiving of that year, forcing her to purchase a pre-cooked one on the holiday.
According to the complaint, Wesley sought repairs under the one-year limited warranty that came with the appliance. She says the repair person told her the Samsung ranges were “horrible” and, despite having a new control board installed, the plaintiff says she still experienced problems with oven temperature.
The plaintiff claims she has experienced both extremes: the oven not reaching the cooking temperature she set and food taking far too long to cook, as well as burners becoming too hot, burning the food and presenting a safety issue.
The defect, according to the plaintiff, exists in the ovens’ temperature sensor, called a thermistor.
“An oven temperature sensor is a thermistor — a type of resistance thermometer — that is located inside the oven,” the complaint explains. “The sensor measures the internal oven temperature. As the oven temperature rises and falls, the sensor varies the amount of resistance in electrical circuits linked to the control board. Resistance is a measure of how easily electrical current can pass through conducting material. Changes in resistance impact the rate at which electrical current flows through the circuits of the oven’s control board.”
The sensor in certain Samsung gas oven ranges allegedly fails to regulate resistance. The problem spirals, according to the class action lawsuit, causing the conducting materials to degrade and eventually affecting temperature regulation in both the oven and the range.
Further, in the event the oven is repaired, Samsung allegedly uses the same defective parts and owners are left with the same problems.
“The Defect renders the Class Ranges unable to cook food as the consumer intended,” the complaint warns. “Cooking times are greatly extended, or users are forced to constantly monitor food being cooked so that it does not unexpectedly burn or catch on fire. Over time, the Defect is substantially certain to manifest.”
According to the class action lawsuit, Samsung ovens equipped with the defective sensor retail for between approximately $800 and $2,600 each. The plaintiff asserts the manufacturer has “long been aware” of the defective sensor in the Samsung gas oven range.
The class action lawsuit points out the company performs testing on its products before putting them on the market. In addition, consumers experiencing the problem can find descriptions of it on Samsung’s website.
“Gas and electric ranges are useful only to the extent that they provide reliable and consistent heating,” the complaint says. “For example, for a person to bake a cake at 375 degrees, that person must be able to set an oven to 375 degrees and know that the oven will maintain roughly that temperature once it is preheated. Likewise, a person cannot simmer a delicate sauce if a burner emits heat at full blast even though the burner was set to low heat.”
Despite the complaints, the class action lawsuit claims, Samsung represents its ovens as reliable and safe for consumers.
In addition, the plaintiff says the company fails to address consumer complaints about the problem, instead directing them to instructions on how to operate the range or making light of concerns about oven temperatures.
The plaintiff seeks to represent others who purchased Samsung oven ranges with the alleged defect starting Jan 1, 2016, along with a subclass of Florida consumers.
The class action lawsuit accuses Samsung of violations of state and federal consumer protection laws, breach of warranty and fraudulent concealment.
Do you own a Samsung gas oven range? We want to hear from you! Tell us about your experience in the comment section below.
The lead plaintiff and proposed Class Members are represented by Amey J. Park of Berger Montague PC; and Daniel C. Girard, Jordan Elias, Adam E. Polk and Simon S. Grille of Girard Sharp LLP.
The Samsung Gas Oven Range Sensor Defect Class Action Lawsuit is Kathy Wesley v. Samsung Electronics America Inc., Case No. 2:20-cv-18629, in the U.S. District Court for the District of New Jersey.
Read About More Class Action Lawsuits & Class Action Settlements:
201 thoughts onSamsung Gas Oven Range Class Action Lawsuit Alleges Sensor Defect
My oven temp was so off it began to melt the display!
We purchased a Samsung gas slide in range in Sept. 2014 from Home Depot in Durango, Colorado.
In 3 1/2 years I used the self cleaning feature twice. The 2nd time it burnt out the computer & our oven door has been locked ever since. We were told by local repair men that it was a defect that had seen before. Our only hope is to BREAK the door open. Repair the door & get a new computer installed. We purchased a 3 year warranty maintenance policy from Hoe Depot. This happened a couple months past the expiration of the policy. We just want the whole oven replaced by SAMSUNG. What can we do?
I purchased a 30″ single wall oven with Steam Cook and WIFI, Model NV51K665OSS on October 7, 2018. I noticed the oven got too hot no matter what temperature I set it at. Within 2-3 months it started a fire in the oven while I was broiling salmon on low on the middle rack which is too low to start a fire. That should NEVER happen. A few weeks after that, the control panel gave a C-A2 error message and the oven never worked again.
I own a Samsung Slide-in Range, model #NX58M9420S. I bought it new from Home Depot in 2017 but didn’t use it until Spring of 2018. I had it serviced last Summer because I could smell propane when the oven was on and the oven wasn’t getting up to the temperatures that I set. Now, approximately one year later, it is doing the exact same thing as before- I smell propane when I turn the oven on and I cannot get the temperature up to the setting that I select! I was going to have it serviced again but now that I am aware of the Class Action lawsuit I am going to replace it instead. I want to join the Class please!
We have an nx589420ss that we paid close to $3000 for. 2-1/2 years old. Just replaced both control boards at a cost of over $500, now a week later the oven igniter won’t operate. The broiler turns on, but oven just sits at 175. This is after the fridge we bought as part of the set needed multiple parts replaced within 2 months of purchase. They also replaced our dishwasher from the same set twice, then gave us our money back when it failed again. They are knowingly selling faulty Lemon products. Please add us to any lawsuit against them. Apparently they think spending $7000 on appliances every few years is acceptable.
I own a Samsung electric stove and the Samsung Temperature Sensor DG32-00002B is bad, resulting in undercooked or overcooked dishes and food for our family.
purchased a samsung slide in gas range in09/19/2020 and recently
i had an issue that the oven heat would not shut off my relative
tried the electric box and it fortlunately turned off but 2 weeks later
it was unable to turn the oven on. no response The repair company
said it was the control panel I mentioned the temperature gauge but
they insisted it was the contrrol panel no extended warranty and would
cost $500 to repair 2 years old!!!
Our gas Samsung stove caught on fire last night.
The oven’s burners were shooting out 6 in. flames and we had to use a fire extinguisher to put it out. the oven was clean it was not a grease fire.
It is slightly older than 1 year old and we would be interested in hearing about similar problems with the Samsung Gas stoves and to join the class action lawsuit.
We also had problems with our newer Samsung refrigerator not cooling properly. We will never buy a Samsung product again.
Add me to this lawsuit
I have the same problem with Model No. NX58M6630SS/AA. The Samsung authorized repairman I used to try to fix it had tried to fix the same model with a replacement control panel and sensors and that range failed again. He advised me he would not try to repair my range unless I sign a disclaimer and hold harmless if it didn’t work and recommended I check on he class action lawsuit. He said the repair would be over $400.00. I am interested in joining the lawsuit.