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Allstate Insurance Company has filed a lawsuit against LG Electronics USA, Inc claiming a defective washing machine flooded, causing nearly $100,000 in damage to an Alabama home.
Allstate claims that the company knew it was selling a defective and dangerous product when homeowner and insurance policy holder Burt Newsome purchased an LG washing machine.
The insurance company’s lawsuit alleges that on February 20, 2020, Newsom’s home was damaged by “a sudden and uncontrolled discharge of water” from the LG washing machine.
As a result, homeowner Newsom was forced to pay a $3,000 deductible to clean up and repair the damage caused by the flood. Allstate says that it was forced to cover the rest of the damages under its insurance policy with Newsom.
The leak was allegedly caused by a defect in the control board of the LG washer. Allstate says that the defect was sold by LG in “an unreasonably dangerous” and “defective” condition.
The LG washing machine with the allegedly defective parts is model WM2487HRMA and other consumers have reported issues with the appliance as well.
“This is a terrible washer. It shakes and squeals like crazy,” states one review on the retail website Amazon which also claims the appliance damaged the homeowner’s wood flooring.
Indeed, LG has faced legal action brought by consumers complaining of a number of defects. In 2017, consumers filed a class action lawsuit alleging a “water hammering” defect caused by a washer valve that closed too fast resulting in annoying knocking noises in their pipes, as well as damage and water leakage.
Earlier in 2016, LG agreed to settle a class action lawsuit alleging the company sold washing machines that were prone to mold and foul odors.
Allstate claims that LG was aware of the defect when they sold the washing machine to Newsom. The insurer accuses LG of negligence, failure to warn, breach of warranty, and violating Alabama consumer protection law.
The insurance company wants LG to pay them $99,005.48 to cover repairs and damages caused by the allegedly defective washing machine, along with attorney costs and court fees.
Do you own an LG washing machine? Have you had any problems? Tell us about it in the comment section below!
The plaintiff Allstate is represented by Zack M. Azar of Azar & Azar.
The LG Defective Washing Machine Lawsuit is Allstate Insurance Company v. LG Electronics USA, Inc, et al., Case No. 2:21-cv-00942-KOB in the Circuit Court of Jefferson County, Alabama.
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51 thoughts onDefective LG Washing Machine Caused Thousands in Damage, Claims Insurer’s $100K Lawsuit
I am working on my second return for defective LG top load washer. It has been a nightmare from Day 1. I just want my money back and to never buy an LG washer again.
LG top loading washing machine bleaching clothes and fabric soft er rusted out, I do not use bleach same for dsughter who has same machine. We don’t use same detergent
Model #WM40000HWA
We had our new LG washer 29 days when it completely flooded the laundry room with about 3 inches of water. We had water damage to the floor and walls. We had to have Serve Pro come to dry out the area and then have new flooring and baseboards installed as well. The repair man LG said we had to use took 15 days to come out, was rude and before he even looked at washer said it was the fault of the installers and not the fault of LG. He later talked about how great LG is to work for, what a great company they are. He said the report will state it was not LGs fault, so we would probably not be reimbursed by LG but we could try to get Lowes to reimburse the damage costs.
It was very apparent he worked for LG and his main goal was to make it so LG didnt have to pay/reimburse us for anything. Luckily, I took a video of him opening the washer and it was clear two of the hoses had come loose – and hadn’t been clamped down properly. He then said it looked like the washer had been tampered with but he conviently forgot to take pictures showing that the lid was “askew.” When we showed him our video he then says maybe the hoses came off during transport. His story/resoning kept changing to keep LG from having to pay. I’ve been calling LG for months, and the person on the phone says someone will contact me and they NEVER do. Called again today and was told my case was closed. I stated I never even got to speak with someone from product liability, even after being told multiple times they would call me. Also, if you ask for a phone number or email for the person who’s supposed to contact you, you are told there isn’t one. All you can do is wait to be called by them, which never happens.
We are out about $1400 not to mention everything lost in the flood and the stress on me and my family. Definitely done with LG.