Rite Aid class action alleges website uses keystroke monitoring 

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Rite Aid keystroke monitoring class action lawsuit overview: 

• Who: Arisha Byars filed a class action lawsuit against Rite Aid Corp. 
• Why: Byars claims Rite Aid uses keystroke monitoring software to unlawfully record the website interactions of its visitors without their knowledge or express or implied consent. 
• Where: The class action lawsuit was filed in California federal court.

Rite Aid secretly deploys keystroke monitoring software on its website to “surreptitiously intercept, monitor and record the communications” of its visitors, a new class action lawsuit alleges. 

Plaintiff Arisha Byars claims Rite Aid violates the California Invasion of Privacy Act by failing to inform website visitors or get their express or implied consent prior to allegedly wiretapping them. 

“Without warning visitors or seeking their consent, Defendant has secretly deployed wiretapping software on its Website,” the Rite Aid class action states.

Rite Aid’s alleged conduct, Byars argues, is “both illegal and offensive,” given how concerned she says consumers are today about their digital privacy. 

“Defendant’s actions amount to the digital trifecta of looking over its consumers’ shoulders, eavesdropping on consumers’ conversations, reading consumers’ journals,” the class action states. 

Rite Aid class action alleges retailer secretly recorded actions of website visitors

Byars claims Rite Aid uses its keystroke-monitoring software to record website visitor interactions such as mouse clicks, data entry and keystrokes, among other things. 

Further, Byars argues Rite Aid deploys a “sophisticated chatbot” she says “convincingly impersonates an actual human that encourages consumers to share their personal information.” 

“At the same time, the Defendant simultaneously logs, records and stores the entire conversation using secretly embedded wiretapping technology,” the Rite Aid class action states.  

Byars demands a jury trial and requests declaratory and injunctive relief along with an award of statutory and punitive damages for herself and all class members. 

Byars wants to represent a California class of consumers who have visited Rite Aid’s website within the past year and had their communications intercepted by the company’s keystroke-monitoring software without prior consent. 

Similar class action lawsuits were also filed this month against MAC Cosmetics and Goodyear Tires over claims the companies used keystroke-monitoring software to secretly record the actions of their website visitors.

Have you visited Rite Aid’s website within the past year and had your activity monitored without your consent? Let us know in the comments! 

The plaintiff is represented by Scott J. Ferrell of Pacific Trial Attorneys APC. 

The Rite Aid keystroke monitoring class action lawsuit is Byars v. Rite Aid Corp., et al., Case No. 5:22-cv-01377, in the U.S. District Court for the Central District of California.

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