USAA class action overview:
- Who: Plaintiff Gerardo Solana filed a class action lawsuit against the United Services Automobile Association.
- Why: The plaintiff claims USAA did not properly protect the personal information of customers from a data breach.
- Where: The USAA class action was filed in federal court in New York.
A new class action lawsuit claims the United Services Automobile Association (USAA) did not properly protect the personal information of clients, resulting in the recent USAA data breach.
The full USAA database was accessed between Dec. 20, 2022, and May 18, 2023, but clients did not receive notification that their data was compromised until June 26. The breach affected several thousand customers.
Plaintiff Gerardo Solano argues in the lawsuit that USAA should have done more to keep its customers’ information safe.
“Defendant disregarded the rights of plaintiff and the class members by intentionally, willfully, recklessly, or negligently failing to take and implement adequate and reasonable measures to ensure their (personally identifiable information) was safeguarded, failing to take available steps to prevent an unauthorized disclosure of data, and failing to follow applicable, required and appropriate protocols, policies and procedures regarding the encryption of data, even for internal use,” the USAA data breach class action claims.
USAA should have encrypted data, deleted from databases, kept access off internet, class action claims
The company should have encrypted the personal data of clients and deleted personal information that it no longer needed from its databases before the data breach, the class action contends.
USAA also should have prevented that data from being available via the internet or its website, the class action says. Once Social Security numbers are compromised, like they were in the USAA data breach, there is no easy way to resolve the issue or change the number to protect customers from future identity theft issues, the plaintiff contends.
In October, USAA agreed to a now-closed class action lawsuit settlement to resolve claims it failed to include sales tax in total loss payments to Ohio policyholders.
The settlement benefitted Ohio USAA policyholders who submitted a total loss claim to United Services Automobile Association, USAA Casualty Insurance Co., USAA General Indemnity Co. and/or Garrison Property and Casualty Insurance Co.
Do you have USAA insurance? Let us know in the comments.
The plaintiff is represented by Rachel Dapeer of Dapeer Law PA and Manuel Hiraldo of Hiraldo PA.
The USAA class action lawsuit is Solana v. United Services Automobile Association, Case No. 1:23-cv-06793, in the U.S. District Court for the Eastern District of New York.
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362 thoughts onUSAA class action claims thousands affected by data breach
My account was compromised by by fraudsters the week of 12/18/2023 with disputes of payments made to creditors as far back as September 2023. USAA immediately put provisional credits in my account in which the fraudsters and the other fraudsters they were working with compromised my cash app account and pulled the money into that account and paid out their partners with the provisional credits. The fraudsters even went as far as went online and chatted with an representative and disputed transactions in which provisional credits were placed in the account and stolen again by the fraudsters. When I found this out, I contacted USAA immediately. The representative told me my account is considered a compete take over by the fraudsters as it was about $10K in disputes. I asked for this to be sent to fraud for investigation as I needed my money back to repay my creditors. Needless to say, this was not setup correctly and there has been so much activity on my account with USAA removing the provisional credits they put in my account (for which the fraudsters stole) so there was nothing to take back. Then it gets moved to the next department, they give me a provisional credit for which I can’t access as the provisional credit they took back puts the account in a negative so the new provisional credit then recovers the negative. This has destroyed my credit, caused credit cards to be cancelled due to 15 disputed payments being disputed by the fraudsters, late fees to be accessed on my accounts and interest. I feel as though I need to be compensated for all the time I have spent on this trying to get it resolved with USAA (I have had to reach out to all the creditors who were affected by the fraudsters activity on my account. I JUST WANT MY MONEY PUT BACK INTO MY ACCOUNT SO THE CREDITORS CAN BE PAID. I WANT USAA TO CONTACT EACH CREDITOR WHO HAD FUNDS DISPUTED AND RETRACTED TO FIX THEIR ERROR…..
2/6/2024 My data was just used today and I was never notified of this breach. Been with USAA for 24 years. Just changed my username and password. I would have done it sooner if I’d known about this breach. This person tried to spend over $30k to my accounts through a phone. This is absurd!