Abraham Jewett  |  August 24, 2022

Category: Legal News

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Close up of Experian logo on a smartphone screen.
(Photo Credit: rafapress/Shutterstock)

Experian credit reporting class action settlement overview: 

  • Who: Experian has agreed to a $22.45 million class action settlement with consumers. 
  • Why: The class action settlement was made to resolve claims Experian harmed consumers’ ability to obtain credit by putting out credit reports that contained inaccurate and/or obsolete information. 
  • Where: The class action lawsuit was filed in Virginia federal court. 

Experian has agreed to pay $22.45 million to resolve claims it hurt consumers’ ability to get credit by adding allegedly inaccurate and untrue information to their credit reports. 

The consumer credit reporting company also agreed to a settlement which will compensate tens of millions of individuals whose addresses Experian inaccurately flagged as being high risk or non-residential. 

Plaintiff Lisa Hill-Green accused Experian in September 2019 of making her a credit report which used an outdated home address with incorrect information to report it as high-risk for credit fraud, reports Law360. 

Green argued Experian was legally obligated under the Fair Credit Reporting Act to put out credit reports which are as accurate as attainable and that don’t include any adverse information that is obsolete.

Experian agrees to reconfigure update process for non-residential addresses

Preliminary approval of an injunctive relief settlement was granted by a federal judge shortly after discovery in November, with a nationwide settlement Class of consumers certified at that time, reports Law360. 

Experian agreed in the injunctive relief settlement to reconfigure its update process for non-residential addresses and to “stop publishing certain Fraud Shield indicators altogether,” among other things. 

Final approval of the injunctive relief settlement was granted in April, meanwhile, while the remaining issues continued to be negotiated up to the two deals reached on Friday, reports Law360. 

A jury trial began in June for a complaint alleging Experian falsely reported that a Florida consumer was delinquent on his mortgage payment and then passed off the investigation to a seperate company.

If your credit report has been damaged due to identity theft or fraud, you may qualify to join an identity theft credit damage recovery lawsuit investigation.

The plaintiff is represented by Kristi C. Kelly, Andrew J. Guzzo, Casey S. Nash, and J. Patrick McNichol of Kelly Guzzo PLC, Leonard A. Bennett and Craig C. Marchiando of Consumer Litigation Associates PC, and E. Michelle Drake and Joseph C. Hashmall of Berger Montague.

The Experian credit reporting class action lawsuit is Hill-Green v. Experian Information Solutions Inc., Case No. 3:19-cv-00708, in the U.S. District Court for the Eastern District of Virginia.


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322 thoughts on$22.45M Experian settlement resolves claims over inaccurate credit reporting

  1. Tina Blue says:

    How do you get added to this class action law suit?!! They have so much incorrect info including even names listed for me, yet when you dispute it absolutely nothing is done not can you get someone on the phone!! Now this class action lawsuit is CLOSED yet I guarantee thousands, maybe millions of people had no idea it even existed, just like I did not!!

    1. Tina Blue says:

      AND!! my score for them is damn near 100 points less than my TransUnion and Equifax scores. How the hell is that possible?!! Experian is the worst and it’s despicable that a fraudulent company like this can literally make or break your life!!

    2. Debbie Bobbitt says:

      Add me please

  2. Emily says:

    Experian did not change requested information..this happened years ago. If i remember correctly, the customer service could not understand me or something. Transfered and no help given, broken english or something. Also, i had an account canceled by citibank, after i had an argument about incorrect information, they had on my account and i wanted it corrected. They said i committed fraud and put a mark on my credit. Perfect credit, never missed a payment and they canceled me. Said that i lied about a purchase of Toner, from Walmart..odd. I contacted Walmart they straightened the mistake out and citi refused to reinstate me.

  3. Michelle Stein says:

    I just stumbled upon this just now. I was taking care with my browser to search for data breaches, bad software, etc. and found some weak passwords for sites which I am correcting now. Experian is one of them and I think has been a site that showed me a data breach before, but maybe that was CreditKarma. They are all afwful. I can’t get in to the TransUnion site and they won’t respond to my emails. Equifax I ignore, but at least they show my credit score as 722. I tried to understand the diff. between credit and fico but fico is said to be all of this n that, but my TransUnion is the # EVERYONE has gone by to apply for an appt., a car rental, everything. I can’t even delete my Experian acct. and they have my old name after I informed them quite a while ago. I am trans and have legally changed it more than 2 yrs. ago and they know this because I alerted them. I can’t change my own name on my own acct. I moved from NC to MN over 4 yrs. ago and my bank had nothing near me for hundreds of miles so I closed my acct. CreditKarma decided to post that as a closed acct. like I did anything wrong and it seemed to have lowerd my score at that time. This whole game is idiotic. IF it is indeed true that ANYONE out there would bother with a score for me for anything I need verified on to a company like Experian, they they are providing information they have no business providing. IF they indeed check daily on information, they would have know the actual information quite a while ago. I’d like to be added to this suit, that is if it’s not too late.

    1. Rebecca conner says:

      I’ve disputed att bill on my report it was erased then put back on . They breached my contract. I won the disputes the first time but now they just update my record I have inquiry’s from people I’ve not applied through yet try to add my credit cards and won’t let me

  4. Robert Allen says:

    I’ve been on experience since 2018 I disputed a lot of things against companies and they really didn’t do nothing about It They really didn’t do nothing when it came to dispute

  5. Morris Rushing JR says:

    Please add me

    1. Michael S Reardon says:

      I am having the same issues

  6. Jackquealyne Hall says:

    It’s not like you can get them, Credit Bureaus to HONESTLY answer your questions if you call that’s if you can even talk to a live rip and it’s really sad that we as Americans have to go through surfing the Web to get things told to us that we should be entitled to know!!!
    The American Way!!!!!

    1. Regina M Broome says:

      I agree

  7. Dawn beckner says:

    Add me please

  8. D says:

    Please add me.

  9. Tom sandhoff says:

    This company is the worst of the 3 reporting agencies. They have insisted I’m not me attached other person debt to me. Even try to say I’m my own daughter it’s gone on for years. Still trying to add correct accounts and they don’t accept it. As far as the boost it’s bogus. You can’t add accurate information this way either. I have a truck loan credit card paid on time or early. Positive information. According to them. I have no credit score. Zero. And they have only put up old inaccurate information they need to be held accountable as they have caused myself irreparable damage

  10. Eric H. Roth says:

    How has such an incompetent organization been allowed to hold so much influence in our consumer society? Which federal agencies are refusing to protect consumer rights and American citizens? How has this peculiar finiancial institution be allowed to collect false information, refuse to update inaccurate information, and spread false misinformation about millions of consumers? Where is the accountablility? Why is it so hard for consumers to contact actual, living representatives at Experian? Why is so hard for the organization to correct misinformation? How do their awful practices even serve the financial industry? How does proliferating and refusing to correct known false information even help Experian? It’s beyond absurd. Do they have zero interest in accurate information? Why?

    1. Kathleen Parenti says:

      Very well said! Mr. Eric Roth!

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