Natera unfair billing practices class action lawsuit overview:
- Who: Elizabeth Copley filed a class action lawsuit against Natera Inc.
- Why: Copley claims Natera fraudulently bills customers of its genetic testing service.
- Where: The class action lawsuit was filed in California federal court.
Genetic testing company Natera fraudulently bills its customers, who take genetic tests while trying to conceive, a class action lawsuit alleges.
Plaintiff Elizabeth Copley’s 2021 class action lawsuit claims Natera charged thousands of women thousands of dollars in bills despite representing that they would be charged no more than $249.
“Thousands of women have ended up with bills from Natera running into thousands of dollars, leaving them shocked, angry,and stressed because they had no idea they were signing up for such an expensive service,” the Natera class action says.
Copley wants to represent a nationwide class of individuals who had a Panorama, Horizon,
Vistara or Spectrum” genetic test performed by Natera and who were billed more than $249.
Natera does not disclose full test price in advertising, marketing, class action claims
The Natera unfair billing practices class action argues the company deceives its patients about the price of its tests by not disclosing the full price in any of its advertising materials or marketing channels and advertising a so-called price transparency program that it “clearly fails to adhere to.”
“The amounts billed can vary from $0 to thousands of dollars, leaving patients with absolutely no insight into the amount they could end up being charged,” the Natera class action says.
Copley claims Natera is guilty of breach of implied contract or quasi-contract and of violating California’s Consumer Legal Remedies Act and Unfair Competition Law.
The plaintiff demands a jury trial and requests declaratory and injunctive relief and an award of restitution and/or disgorgement for herself and all class members.
Numerous consumers have filed complaints against Natera over the years over claims the company surprised them with medical bills that were higher than expected due to its alleged misleading price representations.
Has Natera charged you more than $249 for a genetic test? Let us know in the comments.
The plaintiff is represented by Joseph J. Tabacco, Jr., Kristin J. Moody and A. Chowning Poppler of Berman Tabacco and Patricia Avery and Philip M. Black of Wolf Popper LLP.
The Natera unfair billing practices class action lawsuit is Copley, et al. v. Natera, Inc., Case No. 3:21-cv-08941, in the U.S. District Court for the Northern District of California.
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61 thoughts onNatera unfair billing practices class action alleges co. overcharges customers
I had the Horizon Test done, and I received a $10,505.00 bill. My insurance covered $1,469.14, and my insurance’s Explanation of Benefits said I was responsible for $367.28. I spoke to my provider about this, because Natera has a contracted price of $249 with them. I was just sooo surprise that the Horizon test was charged at $10K and no one thought to give me any notice of such high bill before I underwent this test. My provider’s office actually contacted Natera, and informed me that they would change my bill to $249. I waited and waited and they never did. So I ended up calling Natera, the first lady I spoke to at their billing department told me I was responsible for $367.28, and that they could not lower my bill to $249. I asked for the call to be escalated, and when she did, I spoke with her manager and she reduced by bill to $249.
It is still crazy that (1) they bill such inflated price ($10K) without any prior notice, and that (2) when a patient has insurance, they are actually getting paid 7 times ($1,743) more their contracted price ($249) for the same horizon test.