Wayfair sued in class action over ’30-day returns’ policy on non-returnable items

Wayfair class action lawsuit overview:

• Who: Plaintiff Edward Stansfield filed a class action lawsuit against Wayfair Inc.
• Why: Stansfield claims Wayfair misleads consumers about the return policy for certain items sold on its website.
• Where: The class action lawsuit was filed in California state court.

A new class action lawsuit alleges Wayfair misleads consumers about the return policy for certain items sold on its website.

Plaintiff Edward Stansfield claims Wayfair, an e-commerce company that sells furniture, home decor and household goods, fails to inform consumers when specific items are non-returnable, leading to confusion and potential financial loss for buyers.

Stanfield argues this is despite Wayfair’s return policy being a “key feature” of its marketing to consumers, with the company prominently advertising a “30-Day Returns” policy throughout its website, including on product pages, in the shopping cart and on the checkout page.

“At no point on the product page is the consumer informed that the specific item being viewed cannot be returned,” the Wayfair class action lawsuit says. 

Wayfair obscures that certain merchandise cannot be returned, class action says

Stansfield claims Wayfair’s practice of advertising a 30-day return policy to consumers while allegedly obscuring that certain merchandise cannot be returned constitutes false advertising.

“A return policy is a material term of a consumer transaction, and Wayfair’s advertising misrepresents a material term of sale for non-returnable items,” the Wayfair class action lawsuit says. 

The class action lawsuit further argues that the availability of returns is a “significant factor” in online purchasing decisions. 

Stansfield claims Wayfair is in violation of California’s Unfair Competition Law, Consumer Legal Remedies Act and False Advertising Law. The plaintiff is requesting public injunctive relief, along with an award of attorneys’ fees and costs. 

In a separate class action earlier this year, Wayfair was sued over claims it misled consumers by advertising fake sale prices.

Have you purchased a product from Wayfair and been denied a return? Let us know in the comments.

The plaintiff is represented by Thomas D. Warren and Dan Terzian of Warren Terzian LLP.

The Wayfair class action lawsuit is Stansfield v. Wayfair Inc., Case No. 26STCV09347, in the Superior Court of the State of California for the County of Los Angeles.

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