USAA class action lawsuit overview:
- Who: The United Services Automobile Association (USAA) is facing a class action lawsuit related to its handling of automobile personal injury protection and medical payment claims.
- Why: USAA is accused of delegating its claims to a third party company’s computer program that improperly reduces or denies USAA claims.
- Where: USAA’s counsel petitioned to have the case removed from Clark County, Washington, court and moved to the U.S. District Court for the Western District of Washington at Tacoma.
The United Services Automobile Association (USAA) is facing a class action lawsuit claiming that it uses a third party company that improperly reduces or denies claims related to automobile personal injury protection and medical payments.
USAA is accused of using third-party Auto Injury Solutions as part of a multi-faceted USAA claims scheme to implement a computer program called Medical Bill Audit (MBA) for denying claims.
“The MBA process is designed, largely through automated computer processes, to categorically and systematically, without human input, eliminate, abate and/or reduce the amount USAA pays for its insured’s health care expenses based upon its treatment of various codes,” the USAA lawsuit says.
USAA customers claim insurance adjusters never look at denied claims
The USAA lawsuit plaintiffs Caryn Jennings and Tricia Harder are both Washington residents who had automobile accidents and are part of a class stating that USAA did not investigate their claims and instead used Auto Injury Solutions’ computer model to deny or reduce claims.
USAA has used the program to avoid having a USAA insurance adjustor review the claim or conduct an investigation into the validity of those claims, the USAA class action says.
A September class action lawsuit claims USAA did not properly protect the personal information of clients, resulting in the USAA data breach.
Have you had a personal injury or medical claim denied by USAA? Let us know in the comments.
The defendants are represented by Kimberly A. Reppart and Kara A. Tredway of Forsberg and Umlauf P.S.
The plaintiffs are represented by Jason T. Dennett and Cecily C. Jordan of Tousley Brain Stephens PLLC along with Franklin D. Azar, Dezarae LaCrue, Michael D. Murphy, Timothy L. Foster and Brian Hanlin of Franklin D. Azar and Associates P.C.
The USAA class action lawsuit is Jennings, et al. v. USAA Casualty Insurance Company, et al., Case No. 3:23-cv-06171, in the U.S. District Court for the Western District of Washington at Tacoma.
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137 thoughts onUSAA class action alleges company uses third party to unfairly reject, underpay claims
Is there a class action regarding USAA doing the same thing but with property claims?
I currently have a Personal Injury Claim with USAA since June 2024. I’m still having issues with my property damage claim. As for the medical portion, it takes a while for them to pay, and I have corresponded with them so many times through their non human contact method, and they hardly ever respond! I let my policy lapse because I was totally disappointed.
Usaa blamed me for an accident that wasn’t my fault.The guy that hit me head on came over to the oncoming traffic.He was doing 70 miles an hour on a 40 mile hour zone.So I’m very grateful that my Best friend and I are still alive.Also he didn’t have insurance or a license.Now my PTSD is worse.
I was dropped by USAA after being with them for over 40 years with no claims. I made three claims in the space of a year for accidents that were unavoidable (ie large object fell from a truck on the interstate and hit the front of my car)
Please add me. Was rear ended by another USAA policy holder and was majorly short changed on my claim for an injury and loss of value on my vehicle.
Please add me. Me and my wife have been with USAA for years now. Thank you.
Add me
I’m having this issue as we speak. Please contact me
I had health problems that caused me to miss work prior to my accident in 2017. After my accident, my back and neck pain was worse and I lost even more time at work and was already on probation for attendance. I got fired and was approved for SSDI. USAA refused to cover my lost wages claim, saying my employer fired me because of attendance and NOT because I had an accident
I had health problems that caused me to miss work prior to my accident in 2017. After my accident, my back and neck pain was worse and I lost even more time at work and was already on probation for attendance. I got fired and was approved for SSDI. USAA refused to cover my lost wages claim, saying my employer fired me because of attendance and NOT because I had an accident. The accident caused me more loss of work time and therefore the loss of my job.