Laura Pennington  |  December 14, 2018

Category: Insurance

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A new State Farm class action lawsuit says the insurance company wrongfully values total losses in vehicle accident claims.

Plaintiff Larry Relf says despite the fact that State Farm markets itself as an honest and reputable company, the insurance carrier regularly denies providing total losses to claimants after vehicle accidents.

The State Farm class action lawsuit specifically accuses the insurance company of colluding with another company, Mitchell International Inc., in order to receive Work Center Total Loss Vehicle Valuation Reports.

As alleged by the plaintiff in the State Farm class action lawsuit, Mitchell contracts to determine the settlement and market value of vehicles once any policyholder deductibles have been applied.

The State Farm class action says that the insurance company is involved in a scheme to artificially deflate vehicle loss claims to make payments to first-party insureds lower than the pre-loss value of the vehicle when the car is defined as a total loss.

The State Farm class action lawsuit accuses J.D. Power, Mitchell, and State Farm of violating their contractual obligations to consumers in additional to unlawful conduct violating Georgia law.

As explained in the State Farm class action lawsuit, the valuation methodology used assigns actual cash values for total loss vehicles in a manner that is much lower than other valuation models such as those included in Kelly Blue Book and NADA.

The process by Mitchell and accepted by State Farm for assigning cash values includes locating comparable vehicles, adjusting comparable vehicles, calculating the base vehicle value and loss vehicle adjustments, and calculating the market value.

The State Farm class action lawsuit accuses the companies of using old and inaccurate methodologies to determine the amount paid out to a claimant on a first party insured loss.

According to the State Farm car insurance class action, the methods for making adjustments on options, mileage, and equipment are invalid from a statistics standpoint.

The plaintiff also argues that all of these flawed methods of arriving at a claim value are not based on industry-accepted standards and causes the claimant to receive an underpayment on their total loss vehicle.

The defendants in the State Farm class action lawsuit, according to the plaintiff, have been able to make millions of dollars by consistently engaging in the process to undervalue accident claims.

The company is accused of using this WCTL valuation method for the vast majority of claims brought by first party insured policyholders in Georgia following an accident, leading to a regular pattern of denying policyholders fair value.

The proposed Class in the State Farm class action lawsuit are represented by R. Walker Garrett of Morgan & Morgan PA, Jonathan B. Cohen and John A. Yanchunis of Morgan & Morgan Complex Litigation Group, and Jonathan H. Waller of Waller Law Office PC.

The State Farm Total Loss Evaluation Class Action Lawsuit is Larry Relf v. State Farm Mutual Automobile Insurance Company, et al., Case No. 4:18-cv-00240-CDL, in the U.S. District Court for the Middle District of Georgia, Columbus Division.

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242 thoughts onState Farm Class Action Argues Underpaid Total Loss Claims

  1. Sandra Washington says:

    Add me please i have been with them for years and have been done wrong

    1. Top Class Actions says:

      This article includes a link to a form you can fill out to determine if you qualify to participate in a class action investigation. Please be as detailed as possible. Attorneys review the forms and will contact you directly if you qualify.

  2. Sharianne Stillwell says:

    Add me please. State Farm did us wrong twice on the same vehicle. We have been State Farm customers for more than 30yrs. They should have totalled our 2012 Santa Fe when my daughter was side swiped. We kept going back to the dealer because it wasn’t fixed correctly. There was alot of mechanical damage that was not repaired.Then later when I had a minor front end crash they still didn’t total it, or fix it completely. State Farm is not what it use to be.

    1. Top Class Actions says:

      This article includes a link to a form you can fill out to determine if you qualify to participate in a class action investigation. Please be as detailed as possible. Attorneys review the forms and will contact you directly if you qualify.

  3. isaac dozier says:

    please add me! my 88′ toyota pickup deluxe was side-swiped in 2018 and totaled for what i believe is far less than the value for a classic truck in very good condition with rare features. I repeated to them on numerous occasions that i believed the vehicle was worth more then they were valuing it at and i did NOT want to total it. I eventually gave in on a number they offered (feeling it was enough to do the work myself since I had no running vehicle and they were not providing a rental). I was surprised to get a letter in the mail that indicated my truck had been totaled. Nothing about that company is honest.

    1. Top Class Actions says:

      This article includes a link to a form you can fill out to determine if you qualify to participate in a class action investigation. Please be as detailed as possible. Attorneys review the forms and will contact you directly if you qualify.

  4. Merrill Dellas says:

    Add me! I got side swiped by a little old lady driving a van wearing catarac sunglasses. The evidence was CLEAR!!!! I NEVER should have had to pay my $500 deductible!!!! Seeking damages!

    1. Top Class Actions says:

      This article includes a link to a form you can fill out to determine if you qualify to participate in a class action investigation. Please be as detailed as possible. Attorneys review the forms and will contact you directly if you qualify.

  5. Dana Brouillette says:

    Please add me to this class action lawsuit. I was hit from behind in November, 2018. His insurance was State Farm. They sent adjuster to look at damage and instead of using accident damage to total my car, he used everything he could find wrong. Stained floorboards, torn upholstery, oil on engine from past oil leak, etc. I had a 2001 Malibu LE. Electric locks, windows, seats, sunroof, spoiler, cruise control, Keyless entry, alarm, factory am/fm cassette/dvd player, wood grain above glove compartment. I was paid $3100 which included tax and liscense. I was told by Chevrolet, after I got paid, that they had given me loss on a regular Malibu and total loss on my car was alot higher. They didn’t pay me loss on Malibu LE. The car had 4 new tires (4months), new hub assembly, new brakes, among other things I had repaired since July 2018. I am single and 54 years old. I thought I got what the Kelly Blue Book value was.

    1. Top Class Actions says:

      This article includes a link to a form you can fill out to determine if you qualify to participate in a class action investigation. Please be as detailed as possible. Attorneys review the forms and will contact you directly if you qualify.

  6. Laurie meyer says:

    Please imcluse me i was just screwed over in july. Son was in a wreck their client called and admitted fault then tried to only pay me 60% total Rip
    Off

    1. Top Class Actions says:

      This article includes a link to a form you can fill out to determine if you qualify to participate in a class action investigation. Please be as detailed as possible. Attorneys review the forms and will contact you directly if you qualify.

  7. Pamela Davis says:

    Yes please add me to this law suit. State Farm’s grossly underpaid me for an auto accident and I paid out of my pocket.

  8. Bonnie Copeland says:

    How dreadful it is to be subjected to such bureaucracy by “supposedly” a reputable insurance company. However, realistically speaking, we are going to h— in a hand basket due to Corporate America Giants sabotaging we the consumers. Good for you… vote, make “Them” accountable and FIGHT!

  9. Melodie Turner says:

    How do you join?

  10. Jihad Allah says:

    On October 4, 2018 , while driving my 2015 Toyota Corolla, I was struck by a driver , who’s car was insured by State Farm. The details of this accident can be found detailed in Georgia State Patrol crash case c000589352. This report finds the driver of the car insured by State Farm completely at fault for the accident.
    My car was totaled, which by the way it took over two months for State Farm to come to this conclusion.
    My car was my business. I do ride-share for Uber and Lyft . It is how I have made my living for the last three years. I have not made a dime since the accident . I provided proof of my income including tax information. The claim specialist assigned to my claim, stated that my proof of income , “looked convoluted to her”.
    She has twice told me I should have used the rental ( that I had to give back over a month ago) to do ride share?!? Each time I told her that , I can’t use a car rented in this fashion to do ride share, it’s against the guidelines and maybe illegal.
    On Oct. 4th 2018 , I had a legitimate way to make a income and support myself and help my children with their needs. Due to the accident, I lost that and have been struggling to get back on my feet.
    Accidents happen , it’s a fact of life . But it is why we pay for insurance. The driver who hit me, I’m sure payed for the protection of insurance, in case it was ever needed. The minimum for liability and property damage in the state of Georgia is 25/50/25. That driver didn’t pay State Farm for coverage for them to not hold up their end on the claim. I received a letter dated Oct 5, 2018 from State Farm saying ” We have received notice of your loss”, and how they have “remarkable claim services.” More then once at the start of this process , I was told State Farm takes total lability for the accident. So why after not being able to travel to my mother’s for Thanksgiving, which was over a month after the accident, do I have to explain why I can’t travel home for the upcoming holidays? It took til Nov the 11th for State Farm to get back to me about my injuries and loss of income. At which time they offered to pay the ambulance and ER bill and basically ignored my loss of business and income. Also in taking their offer I release State Farm from any other bills or complications and difficulties I may face in the future due to the accident that happen on Oct 4th of this year. My claim specialist even said, “you should be healed by now , it was just soft tissue injuries “, after I stated that I was in an accident that resulted in my car being totaled. I was in that car so yes I have injuries, pain and suffering.
    There is a whole industry built off Litigation. It is built off the back and forth of Giant Insurance Company and Lawyers. It is a vicious cycle that plays out in commercials and billboards nation wide . It is a cycle I find myself like others held captive to.
    Claim 11-6037-H55

    1. Nita says:

      you should definitely get a lawyer opinion before contacting insurance companies they are only trying to save themselves money and likely don’t care about your pain and suffering

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