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Menards has been hit with a class action lawsuit by consumers who claim that the home improvement company offers a delusive rebate program.
Plaintiff Amy Childers says she visited the Menards website to purchase fence panels during an advertised “11% Off Everything” promotion.
After she completed her purchase, she allegedly downloaded the rebate coupon that corresponded to her purchase from the Menards’ Rebate Center online. She then filled out the coupon and mailed it to the address listed on the website.
Childers says she waited the six-to-eight week period for the rebate to be processed but did not receive anything in the mail from Menards.
Then, in December 2018, she was told her purchase did not qualify for the 11 percent off rebate because the items she purchased were on sale and therefore did not qualify.
Childers claims the fact that the items were on sale, and thus ineligible for a rebate, was not disclosed to her prior to her purchase. In addition, she says she didn’t see any language informing her that her purchase was not eligible for the rebate at any time during her purchase.
“Menards breached its contract with Childers by failing to send the rebate checks to Childers at all, or by failing to send the full amount promised,” the Menards class action lawsuit states.
The plaintiff says Menards created the mail-in rebate program to “reduce the issuance and redemption of rebates.”
Also, the Menards class action notes that Menards intentionally and systematically fails to pay the 11 percent rebate to those who have followed the correct process of attempting to obtain the rebate.
“Menards’ rebate process systematically denies its customers the full value of the rebates that they earned by following the terms of Menards’ rebate program, purchasing items during the rebate promotional period, and timely submitting the required rebate paperwork,” the plaintiff states.
The Menards class action wants Menards to stop its “unfair, deceptive and illegal practices,” which includes its misrepresentations of its rebate program. The plaintiffs also want Menards to provide the rebates to those who have dutifully followed the rebate process.
The Menards class action lawsuit also claims that the company’s rebate program is “the best of both worlds” as they can sell their items at full price knowing that numerous customers will never receive the rebates to which they are entitled.
“Menards’ rebate process is designed to deny rebates that its customers earned by the terms of its rebate program after purchasing items during the rebate promotions and timely submitting the required paperwork,” claim the plaintiffs.
The Menards class action point to hundreds of online complaints about Menards’ rebate program and state that after customers send in their rebate forms, they have no way of tracking their specific rebates. They state that the only way to contact Menards is through an online form or a P.O. Box number.
Do you shop at Menards and haven’t received your promised rebates? Let us know in the comments section below.
The plaintiffs are represented by Eric J. Haag of Atterbury, Kammer & Haag, S.C. and Sabita J. Soneji and V Chai Oliver Prentice of Tycko & Zavareei LLP.
The Menards Rebate Class Action Lawsuit is Childers, et al. v. Menard Inc., Case No. 3:20-cv-00107, in the U.S. District Court for the Western District of Wisconsin.
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1,775 thoughts onMenards Class Action Alleges Deceptive Rebate Program
I have been deceived by Menard twice. I thought the 1st time, maybe the check was lost in the mail. Now I do not think that was the case. I will not shop there again. Good luck staying in business.
If the 1700+ people that left comments here (and all others that feel deceived by Menards) posted a negative review of the store, it would have zero stars and folks would stop falling for the “rebate” scam and stop shopping there. I know I’ll never go back in there.
I also have not received some rebates I sent in addional evidence, w/o success. I have zerox copies of my rebate still no rebates.
Yes! Please add me. They are ridiculous
The word SALE implies a temporary reduction in the normal price, but the 11% sale never concludes. It is basically a ploy to lure non suspecting people in, thinking they will pay 11% less for their purchase, when in fact, if you jump thru all of the hoops sending your receipts in before the deadline, then waiting for months for the rebate to arrive ,just to find out it’s not a cash rebate, instead you have to spend it in their store! Total fraud, too bad our justice system can’t see past menards’ bad faith rebate scam!
Recently in August 2023 and September 2023 I mailed a rebate off and no check
The rebate is returned in the mail, clearly marked as to what it is, and the amount it’s worth, like a postcard!! At any time in it’s route to your mailbox, an unscrupulous individual can steal it, and you have no recourse. STUPID. It should be sent back to the customer in an unmarked envelope.
Designed to make consumers fail at every turn! Pretty sad.
I’m a college professor that teaches customer service, marketing and deceptive advertising subjects and Menards REBATE even with it’s disclaimer is the very definition of deceptive advertising. It is NOT by definition a “Rebate”. It does NOT give a rebate refund. It requires additional purchases to ” Claim” their definition of a refund. And should be investigated by some appropriate agency: Attorneys General, Federal Trade Commission, etc because the are selling in multiple states. This could be more than class action. It’s a deceptive practice to defraud the general public. (Which was why the Lemon law was created to keep dealers from selling cars that they (pretty much) knew were junk! Someone should pick up this ball and run with it.
I just saw that this supposed “rebate” is actually an in-store credit. I left a review on google hoping for a class action lawsuit on this deceptive advertising
I have almost $400 in the Rebate program website. But I never received any letters and I understand it’s unmarked White envelope, I have spoken to managers of the nards. And they say there’s nothing they can do. And the website will not reissue any Rebate cards. I own my own business and I have spent over $25000. In materials at lowes in the last year because of the stupid Rebate program scam.