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Menards has been hit with a class action lawsuit by consumers who claim that the home improvement company offers a delusive rebate program.
Plaintiff Amy Childers says she visited the Menards website to purchase fence panels during an advertised “11% Off Everything” promotion.
After she completed her purchase, she allegedly downloaded the rebate coupon that corresponded to her purchase from the Menards’ Rebate Center online. She then filled out the coupon and mailed it to the address listed on the website.
Childers says she waited the six-to-eight week period for the rebate to be processed but did not receive anything in the mail from Menards.
Then, in December 2018, she was told her purchase did not qualify for the 11 percent off rebate because the items she purchased were on sale and therefore did not qualify.
Childers claims the fact that the items were on sale, and thus ineligible for a rebate, was not disclosed to her prior to her purchase. In addition, she says she didn’t see any language informing her that her purchase was not eligible for the rebate at any time during her purchase.
“Menards breached its contract with Childers by failing to send the rebate checks to Childers at all, or by failing to send the full amount promised,” the Menards class action lawsuit states.
The plaintiff says Menards created the mail-in rebate program to “reduce the issuance and redemption of rebates.”
Also, the Menards class action notes that Menards intentionally and systematically fails to pay the 11 percent rebate to those who have followed the correct process of attempting to obtain the rebate.
“Menards’ rebate process systematically denies its customers the full value of the rebates that they earned by following the terms of Menards’ rebate program, purchasing items during the rebate promotional period, and timely submitting the required rebate paperwork,” the plaintiff states.
The Menards class action wants Menards to stop its “unfair, deceptive and illegal practices,” which includes its misrepresentations of its rebate program. The plaintiffs also want Menards to provide the rebates to those who have dutifully followed the rebate process.
The Menards class action lawsuit also claims that the company’s rebate program is “the best of both worlds” as they can sell their items at full price knowing that numerous customers will never receive the rebates to which they are entitled.
“Menards’ rebate process is designed to deny rebates that its customers earned by the terms of its rebate program after purchasing items during the rebate promotions and timely submitting the required paperwork,” claim the plaintiffs.
The Menards class action point to hundreds of online complaints about Menards’ rebate program and state that after customers send in their rebate forms, they have no way of tracking their specific rebates. They state that the only way to contact Menards is through an online form or a P.O. Box number.
Do you shop at Menards and haven’t received your promised rebates? Let us know in the comments section below.
The plaintiffs are represented by Eric J. Haag of Atterbury, Kammer & Haag, S.C. and Sabita J. Soneji and V Chai Oliver Prentice of Tycko & Zavareei LLP.
The Menards Rebate Class Action Lawsuit is Childers, et al. v. Menard Inc., Case No. 3:20-cv-00107, in the U.S. District Court for the Western District of Wisconsin.
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1,775 thoughts onMenards Class Action Alleges Deceptive Rebate Program
somepeople may be throwing their rebates out. they do not come in check form
Do the people who claim not getting rebates know what form they come in. the rebates may appear to them to just be junk mail in the form of a post card size mailing. they need to be opened to show rebate, and have no expiration date. its not like a check, and maybe this is a (BIG) part of this problem. I have been involved in this rebate thing for 50 years and have not had a problem!!!
I have mailed in dozens of rebates (and kept copies) and have received 100% of the entitled rebates over the years. I’m disappointed that Menard’s is no longer providing the 11% rebate program. I hope it resumes soon.
11 percent rebate is not what I thought
Have many I don’t use and never received
I have been shopping Menards for Years and I have been fortunate to get every rebate paid out. Lucky me I guess. I think there are scammers out there who may try cheat the system and they are going to end up screwing it up for everyone. I would think if rebates become a hassle for Menards they will just do away without them.
I have 3 different rebates , Starting 5 months ago. have never received not one rebate out of the 3. I have kept photos of my rebates. Fraud use to be a crime with punishment.
That Fake 11% rebate is nothing but a 60 to 90 day interest free Loan to Menards, Then get a credit only to be used at Menards That SUCKS
I have sent in dozens of rebates and only received a fraction of the promised rebates. It seems as though someone randomly decided which ones to pay, and which ones they threw in the trash… What a scam.
I’ve purchased from Menards many times when the 11% rebate offer was running. I’ve never been cheated out of a penny with the rebate. I only wish they would have an online process rather than having to mail them in. My guess is they feel the hassle to mail in many people won’t follow through. As far as the return it’s my understanding if you use the original receipt with the rebate still attached you’ll get the full refund
I have sent Hundreds of dollars worth of rebates in and they pay for what they want to pay you. Now they are advertising rebate offers in their flyer but after you check out the cashier tells they have suspended rebates until after March but still advertise rebate offers in their flyers. This is against the FTC and so.eone needs to come down on these crooks hard!
I have submitted to rebate claims to Menards and never received anything back. The most recent case, I checked their website and it shows the check was sent 6 weeks ago. Never got it. The other issue is, if you return something, they automatically deduct the 11%. So they are effectively stealing money from customers. You don’t get the rebate but they keep that money on returns. Very shady. Also the quality of their products is poor. I’m not shopping there anymore! Horrible dishonest business that treats their customers like fools.
Yes I have had them keep the 11% on a returns twice now and there nothing you can do about it.