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HP All-in-One Printers class action lawsuit overview:
- Who: Two customers filed a class action lawsuit against HP, Inc.
- Why: The consumers claim HP fails to disclose a design flaw in its All-in-One Printers that prevents users from scanning or faxing without sufficient ink.
- Where: The class action lawsuit was filed in California federal court.
Two owners of HP All-in-One Printers filed a class action lawsuit against the tech company for misrepresenting the functionality of the printers, which allegedly cannot scan or fax when ink is low or empty.
This design flaw pushes owners of All-in-One Printers to purchase ink cartridges more than is strictly necessary, say Gary Freund and Wayne McMath, who filed the class action lawsuit against HP, Inc., also known as HP Computing and Printing Inc. Freund owns an HP Envy 6455e All-in-One Wireless Color Printer, and McMath purchased an HP Deskjet 2655 All-in-One Compact Printer, both of which allegedly experience the so-called design flaw.
HP class action claims company forces consumers to purchase ‘incredibly overpriced ink cartridges in perpetuity’
By making printer owners repeatedly buy printer ink, which “can exceed $80 an ounce,” HP stands to make billions of dollars in ink sales alone, according to the HP class action.
“The not-so-hidden secret in the retail printer industry is that manufacturers like HP are very willing to lose money on the sale of printers in order to force consumers to purchase incredibly overpriced ink cartridges in perpetuity,” the complaint says.
To that end, the lawsuit says HP claims in its marketing, advertising, packaging and website representations, that its All-in-One Printers can print, copy, scan and, in some cases, fax documents at any time. However, it supposedly fails to disclose that the scanning and faxing functions of the printer, which do not require ink, do not work if the ink cartridges are low or empty.
Freund and McMath seek monetary damages and injunctive relief requiring HP to cease its allegedly misleading advertising and inform consumers of its alleged errors.
Freund and McMath seek to represent a nationwide class that includes everyone who bought an HP All-in-One Printer for personal/household use at any time within the applicable statute of limitations, as well as California and Minnesota subclasses.
Have you purchased an HP All-in-One Printer? Let us know in the comments!
The plaintiff is represented by Trenton R. Kashima of Milberg Coleman Bryson Phillips Grossman PLLC, et al.
The HP All-in-One Printers class action lawsuit is Freund, et al. v. HP, Inc., Case No. 2:22-cv-3794, in the US District Court for the Northern District of California.
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378 thoughts onHP class action alleges All-in-One Printers do not function as advertised when ink is low, empty
I also purchased an HP printer (OfficeJet Pro 7740 Wide Format All-in-One Printer); only to have the firmware “modified” without my approval to prevent me from using any competitively priced print cartridges. I attempted to return the printer and was told it was too late. Just working trough there customer service support delayed the entire process. I attempted to contact a law firm in San Francisco (Joseph Saveri Law Firm) when I learned they were in the process of filing a law suit against HP, unfortunately the case had already closed by time I was able to establish contact. I am still looking for another opportunity to be part of such a law suit.
Please include me I bought one a few months ago.they have my account locked and I can’t print anything unless I pay them and other ink cartridges want work.this is so wrong.id never bought if id known
Yes I purchased one of these all in ones and when my ink got low my printer was turned off and I had to prescribe to there ink replacement service I wish I had known I would not have bought this printer I would like to be apart of this class action lawsuit
I own one of their printers and I need to join this lawsuit. The printer is absolute garbage and a waste of money! Never again I will buy anything from this company.
I own two HP Envy 4520 printers. They will not accept any ink cartridges other than Hewlett-Packard Instant Ink program cartridges and the cartridges cannot be transferred between printers. If I mistakenly install an ink cartridge in the wrong printer it tells me that the cartridge cannot be used in that printer. If I remove it and put it in the correct printer it tells me that the cartridge must be used in the printer it was originally installed in there-by making the cartridge useless. I cannot use re-manufactured (refilled) cartridges at all in either printer because it tells me they must be cartridges sent from HP’s Instant Ink subscription program. Isn’t HP violating the law prohibiting tie-ins for use of their products?
Thank you for your attention to this matter. I am throwing away both printers and getting one from another manufacturer.
Hp sucks! It is funny how your printer works fine until you connect to the internet then it half prints w
Your stuff so you have to reprint or won’t let you print at all until you pay your monthly subscription
My HP All in one 8720 stopped working after my black ink cartridge leaked & now displays message “printhead missing”. I tried everything to fix this error message to no avail. Several customers who recently purchased new printers receive same message. This is the best printer I ever owned & there’s nothing wrong with it other than HPs deliberate efforts to break it. I’ve been a loyal HP customer for 50 yrs. I’m waiting for someone from HQ to call me so I can file a complaint but have had no return call yet. Buyer Beware! HP is participating in unethical business practices when it intentionally breaks their products.
I forgot to mention that I’ve been participating in the HP Instant Ink program since 2017 and was very happy with it until this recent episode that the cartridge leak now displays message “printhead missing”. I would like to brine a participant in the class action lawsuit against HP.
HP has genuine poor ethics!
I have a genuine HP ink cartridge in my HP Pro 8710 which is simply empty. I am in the process of trying to move and needed to scan some documents, and apparently HP has created a situation where I cannot even scan with a low ink cartridge. The customers who filed this lawsuit are absolutely justified in doing so. HP should not have the ability to prevent a customer from using a product that is simply low on ink. If you think about it, that would be tantamount to buying a car (GM for example) that you could only use GM gas, or genuine GM parts in. I hope the customers win this lawsuit and HP goes bankrupt over the settlement! I am a long time HP customer and will never purchase another HP printer, laptop, computer or any other HP product ever again. If HP is so desperate that they need to do something like this to maintain an income stream, they are in trouble anyway! Their cartridges are already as much as I paid for the printer itself. Why is it that as technology increases and becomes cheaper to produce, HP’s ink old ink cartridges get more expensive?…corruption is why! The tech industry can sell a 2TB flash drive for $100, but HP can’t sell a printer cartridge for less than $180? Let me guess, they’re made in America…Nope! …China
The printer says they are empty when they still have ink. The printer does not print even in black-and-white mode when one color cartridge is empty and the printer will not fax or scan, which does not require ink. Also if you refill hp original ink cartridges, you get error messages saying not the original hp product. This started in late 2018 and I have the two printers still but bought a new Epson because the HP printers glitch all the time since the 2018 download never had these issues before.. Also, print and cloud print does not work anymore on the printers because they shut down the server link that was used for this feature. If you look at the timeline, this is about the same time they were rolling out their ink subscription model. I bet that these updates were part of that push to force people to buy into the ink subscription model. which is a huge ripoff. I too, would love to join this class-action lawsuit . I will never buy an HP product again if this is the way the do business . So to the website hosting this please add a link if possible to join this class-action lawsuit.
Both my HP 8600 printers do not work with 3rd party ink anymore. The printer says they are empty when they still have ink. The printer does not print even in black-and-white mode when one color cartridge is empty and the printer will not fax or scan, which does not require ink. Also if you refill hp original ink cartridges, you get error messages saying not the original hp product. This started in late 2018 and I have the two printers still but bought a new Epson because the HP printers glitch all the time since the 2018 download never had these issues before.. Also, print and cloud print does not work anymore on the printers because they shut down the server link that was used for this feature. If you look at the timeline, this is about the same time they were rolling out their ink subscription model. I bet that these updates were part of that push to force people to buy into the ink subscription model. which is a huge ripoff. I too, would love to join this class-action lawsuit . I will never buy an HP product again if this is the way the do business . So to the website hosting this please add a link if possible to join this class-action lawsuit.