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HP All-in-One Printers class action lawsuit overview:
- Who: Two customers filed a class action lawsuit against HP, Inc.
- Why: The consumers claim HP fails to disclose a design flaw in its All-in-One Printers that prevents users from scanning or faxing without sufficient ink.
- Where: The class action lawsuit was filed in California federal court.
Two owners of HP All-in-One Printers filed a class action lawsuit against the tech company for misrepresenting the functionality of the printers, which allegedly cannot scan or fax when ink is low or empty.
This design flaw pushes owners of All-in-One Printers to purchase ink cartridges more than is strictly necessary, say Gary Freund and Wayne McMath, who filed the class action lawsuit against HP, Inc., also known as HP Computing and Printing Inc. Freund owns an HP Envy 6455e All-in-One Wireless Color Printer, and McMath purchased an HP Deskjet 2655 All-in-One Compact Printer, both of which allegedly experience the so-called design flaw.
HP class action claims company forces consumers to purchase ‘incredibly overpriced ink cartridges in perpetuity’
By making printer owners repeatedly buy printer ink, which “can exceed $80 an ounce,” HP stands to make billions of dollars in ink sales alone, according to the HP class action.
“The not-so-hidden secret in the retail printer industry is that manufacturers like HP are very willing to lose money on the sale of printers in order to force consumers to purchase incredibly overpriced ink cartridges in perpetuity,” the complaint says.
To that end, the lawsuit says HP claims in its marketing, advertising, packaging and website representations, that its All-in-One Printers can print, copy, scan and, in some cases, fax documents at any time. However, it supposedly fails to disclose that the scanning and faxing functions of the printer, which do not require ink, do not work if the ink cartridges are low or empty.
Freund and McMath seek monetary damages and injunctive relief requiring HP to cease its allegedly misleading advertising and inform consumers of its alleged errors.
Freund and McMath seek to represent a nationwide class that includes everyone who bought an HP All-in-One Printer for personal/household use at any time within the applicable statute of limitations, as well as California and Minnesota subclasses.
Have you purchased an HP All-in-One Printer? Let us know in the comments!
The plaintiff is represented by Trenton R. Kashima of Milberg Coleman Bryson Phillips Grossman PLLC, et al.
The HP All-in-One Printers class action lawsuit is Freund, et al. v. HP, Inc., Case No. 2:22-cv-3794, in the US District Court for the Northern District of California.
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378 thoughts onHP class action alleges All-in-One Printers do not function as advertised when ink is low, empty
I have an HP this year and in the passed
I wish to be part of this class action lawsuit, how do I get enrolled?
Yes I have one
We actually replaced our HP printer because of this flaw.
Yes can I join the suit my hp deskjet all-in-one 4152E thx
SALUDOS, SOY DEL PUEBLO DE VEGA BAJA, PUERTO RICO, Y ESTOY PASANDO POR LO MISMO QUE USTEDES ESTAN PASANDO, HACE MAS O MENOS UN AÑO Y MEDIO COMPRE DOS IMPRESORAS LA CUAL COMENZARON A FUNCIONAR MIENTRAS LA TINTA ERA GRATIS A MENOS QUE CONFIGURARA CON ELLOS LA.HP , SUPUESTAM ENTE EL LLAMADO PROGRAMA INSTANK INK, POR EL CUAL ME COBRABA SIENTA CANTIDAD DE DINERO POR LOS CARTUCHO DE TINTA LO CUAL NO LLEGABAN NO, CUANDO LE COLOQUE OTROS QUE NO ERAN DE INSTANK INK DEJO DE FUNCIONAR LAS IMPRESORAS , PERO ME SIGIERON COBRANDO LA CANTIDAD DE $ 13. 37 mensualmente, pero no podía imprimir, no tenía tinta. Entonces llevo tiempo con este problema, traté de comunicarme con la HP para solucionar y ellos me ayudarán y nada porque no hablaban español, hasta ahora no he podido utilizar mis impresoras, entonces para que las venden y promocionan. YO deseo me.atuden ustedes ya que igualmente están pasando el.mismo problema que yo. Ahí les dejare mi información para que se comuniquen conmigo, porque se que aquí también en Puerto Rico hay mucha más gente con este mismo problema. Demandamos a esta compañía
I bought each of my three children HP all-in-one printers for college. Each cartridge had to have ink to scan and print in black and white.
Yes I purchased the HP DeskJet 4155e and have had the same problems. HP told me they locked up my printer until I buy more ink
from them, and I could not use store bought ink. They still charge me for the use of paper and ink. I want to be part of this lawsuit, but do not know how too or who to contact?
I purchased the desk jet pro about a year and a half ago.
I have been unable to use it for a year!
I canceled my ink and paper subscription due to my trial was set up to be free the FIRST 6 months, I got 1 month free before they started charging me, I contacted support regarding it, sent them proof of the time frame for the trial as well as where and how often they were charging me. They refused to make it right. And of course the OUTRAGES cost. As soon as I canceled it my printer no longer worked. I wasn’t even low on ink yet as I just put in the new cartridges.
I just bought ink for my printer, Epson WorkForce Pro WF-3733, because the magenta color was empty. I couldn’t print any document until that cartridge was replaced even though I had all other cartridges filled with ink. I couldn’t fax either… Also, after reading others texts, I’m glad I had passed on buying other brands because they were cheaper in price. They claimed that the inks didn’t work for their printers? Please make note that if you use the Epson WorkForce WF-3733 printer, the black ink runs out within 3- 4 weeks tops. I had to go to my local library just to print out my documents.