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iFIT streaming class action overview:
- Who: Two fitness product consumers sued iFIT Health & Fitness.
- Why: The plaintiffs say the company’s app is faulty and cuts out when streaming.
- Where: The class action was filed in a Delaware federal court.
iFIT branded fitness equipment that offers streamed workouts is “plagued by severe performance and connectivity issues,” a new class action lawsuit alleges.
Plaintiffs John Baron and Joel Millet filed the class action lawsuit against iFIT Health & Fitness Inc Oct. 4 in a Delaware federal court alleging violations of state and federal consumer laws.
At the center of the lawsuit is iFIT’s health and fitness application and streaming platform.
The platform offers a wide variety of classes that can be streamed to the video screen equipped in an iFIT-enabled fitness device or a phone or tablet, the iFIT class action states.
The plaintiffs say the product is sold at a premium because of the streaming feature.
However, after buying the equipment and paying for the iFIT streaming service, the plaintiffs say they discovered the equipment they purchased at a “substantial premium” suffered from “connectivity and streaming issues that effectively render the equipment useless.”
iFit class action claims streaming platform spontaneously stops working
The plaintiffs say the iFIT-enabled fitness equipment spontaneously ceases streaming while the equipment is in use, often notifying users that the video should resume in five seconds but failing to do so.
During the ownership of his s22i Studio Bike, Baron says he experienced total video failure during roughly 75-80% of his workouts.
“Defendant has yet to cure the Defect and instead suggests to customers a series of half-measures that (at best) alleviate the symptoms of the Defect only temporarily while failing to actually cure it,” the iFIT streaming class action states.
The plaintiffs look to represent a nationwide class of consumers who purchased an iFIT device, plus subclasses from Florida and New York.
They sued for breach of warranty, breach of New York General Business Law, unjust enrichment, negligent misrepresentation and fraudulent concealment.
They seek certification of the class action, damages, an extension of warranties, fees, costs and a jury trial.
In related fitness news, earlier this year, Nautilus agreed to pay $7 million to resolve class action allegations that it inflated the horsepower ratings of Bowflex treadmills.
Do you use the iFit streaming software platform? Let us know your experience in the comments!
The plaintiffs are represented by Ian Connor Bifferato of The Bifferato Firm and Daniel O. Herrera and Edward Khatskin of Cafferty Clobes Meriwether & Sprenge LLP.
The iFit class action lawsuit is John Baron et al., v. iFit Health and Fitness Inc, Case No. 1:22-cv-01304-UNA, in the U.S. District Court of Delaware.
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19 thoughts oniFIT class action alleges poor performance, connectivity during streamed workouts
My IFit screen froze. The IFiT screen has been in a continuous loop after i was advised by an IFIT rep tech to do a factory reset. The IFIT tech said nothing can be done you must buy a new console. The treadmill is two years old. My warranty ended in June, I am responsible for the very expensive console. I did nothing but what they said. This is a problem for many treadmill owners, and has nothing to do with Wi-Fi connection. The tech never brings that up. The error that comes up is API : 3. This error immediately had tech tell me it could not be fixed. This can’t be acceptable. I bought this product for my disabled child who needs it for PT. It is used gently and I trusted the quality by the Nordic-track reputation. This is a short lifespan for a product from a reputable company. Would love to join the class action. Go on YouTube many have this same issue with no help from company.
Allthat has been discribed is correct. We purchased a s22i and it’s nothing but a headache. No meaningful response from ifit. Please and to class action.
I own a defective commercial 1750 iFit NordicTrack treadmill and have experienced the frustration and exasperation of connectivity issues. I took iFit to the small claims district court where I have won a default judgment against iFit for $6,500. How do I collect my $6,500?
Our issues are the same as described above. Connectivity issues that render the bike useless. We paid close to $2250 for this bike and it is worthless. Customer service gave us the same suggestions as described above – upgrading internet speed from 100 mbps to 1 Gigabit and bought two different Wi-Fi extenders. Just more time and money down the drain. Add us to the suit.
My spouse and I have had an S22i since April-2020 and have experienced many, many problems with the app crashing, rebooting during almost every workout. I was informed the bike’s internals were upgraded in 2022 to address these problems, but I’m stuck with the old model. I confirmed my wifi/home network speed is consistently between 300MB/sec and 1GB/sec. Our router is next to the bike. The problems we’re having have nothing to do with connectivity. Furthermore, the software/hardware teams could have allowed users to download rides/classes prior the day before riding, but they didn’t or couldn’t. It’s not ok to charge $2,300 for a bike that has sub-standard network connectivity built in.
I would like to expand this class action suit and be added. I have had the streaming issues and reset. It’s still glitchy but works. Yesterday I received an email that ifit will remove its software from older machines leaving us with a manually operated treadmill in 4/2023. No option to upgrade the console just removing ifit. I paid $1899 plus extended warranty for premium equipment with this feature thAt controls the treadmill to the workout. I already had a regular treadmill. I don’t see how consumer protection laws can allow this. It’s like buying a self driving car that glitches they just remove it and now you paid a lot for a regular car. They could offer a lite version for older machines or offer upgrades, lastly and least desirable a significant discount ona new machine. There is no guarantee now anything they sell will continue to operate in the future once they decide their technology is obsolete. This is a 2016 treadmill with 10 year parts warranty so I counted on the lifespan being at least 10 years. I plan to contact my attorney general about this but if no remedy is like to know how to join a suit. To run salt in the would the letter says to serve you better. – it’s totally to serve them better so they don’t have to provide minimal support to our glitchy machines. I love my ifit and nordictrack and am very dependent on it for my health. The new version to replace mine with incline and decline is $2999
I have a IFIT/Nordic Track elliptical. I have an extended service warranty with UTS. An IFIT agent stated via email : a. “ there has been a reported issue of console and resistance having issues “b. “the issue has occurred since the machine was purchased in 2020…”. The problem persists 2 years later.
I think you are on very weak ground. I live in NJ and we own both the s22i bike and the x22i treadmill. We rarely have any streaming issues. Most likely the problem is an internet related issue for most of the people mentioned in your action. The service from iFit has been excellent whenever issues arise which is seldom.
This is an extremely important point. Often connectivity issues are related to the users ISP or more often it’s the user’s own internet equipment that is no working properly. I have the x22i and have not had any issues with streaming, but I also have a rock solid home network and 200mbps broadband internet service.
Add me. Always buffing on my end.
Yep! Add me. Never works and the customer service does is give you a zillion different things to try that don’t work then try to sell you at $189 tech support service call. Add me!