iFIT class action alleges poor performance, connectivity during streamed workouts

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iFIT streaming class action overview: 

• Who: Two fitness product consumers sued iFIT Health & Fitness.
• Why: The plaintiffs say the company’s app is faulty and cuts out when streaming.
• Where: The class action was filed in a Delaware federal court.

iFIT branded fitness equipment that offers streamed workouts is “plagued by severe performance and connectivity issues,” a new class action lawsuit alleges. 

Plaintiffs John Baron and Joel Millet filed the class action lawsuit against iFIT Health & Fitness Inc Oct. 4 in a Delaware federal court alleging violations of state and federal consumer laws. 

At the center of the lawsuit is iFIT’s health and fitness application and streaming platform. 

The platform offers a wide variety of classes that can be streamed to the video screen equipped in an iFIT-enabled fitness device or a phone or tablet, the iFIT class action states.

The plaintiffs say the product is sold at a premium because of the streaming feature.

However, after buying the equipment and paying for the iFIT streaming service, the plaintiffs say they discovered the equipment they purchased at a “substantial premium” suffered from “connectivity and streaming issues that effectively render the equipment useless.” 

iFit class action claims streaming platform spontaneously stops working

The plaintiffs say the iFIT-enabled fitness equipment spontaneously ceases streaming while the equipment is in use, often notifying users that the video should resume in five seconds but failing to do so.

During the ownership of his s22i Studio Bike, Baron says he experienced total video failure during roughly 75-80% of his workouts.

“Defendant has yet to cure the Defect and instead suggests to customers a series of half-measures that (at best) alleviate the symptoms of the Defect only temporarily while failing to actually cure it,” the iFIT streaming class action states.

The plaintiffs look to represent a nationwide class of consumers who purchased an iFIT device, plus subclasses from Florida and New York.

They sued for breach of warranty, breach of New York General Business Law, unjust enrichment, negligent misrepresentation and fraudulent concealment.

They seek certification of the class action, damages, an extension of warranties, fees, costs and a jury trial.

In related fitness news, earlier this year, Nautilus agreed to pay $7 million to resolve class action allegations that it inflated the horsepower ratings of Bowflex treadmills.

Do you use the iFit streaming software platform? Let us know your experience in the comments! 

The plaintiffs are represented by Ian Connor Bifferato of The Bifferato Firm and Daniel O. Herrera and Edward Khatskin of Cafferty Clobes Meriwether & Sprenge LLP.

The iFit class action lawsuit is John Baron et al., v. iFit Health and Fitness Inc, Case No. 1:22-cv-01304-UNA, in the U.S. District Court of Delaware. 

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