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Xerox Versant Digital Presses Class Action Lawsuit Overview:
- Who: Neala Communications LLC filed a class action lawsuit against Xerox Corporation.
- Why: Neala claims Xerox manufactures, markets, and sells certain Versant digital presses that use defective toner and contain defective component parts.
- Where: The class action lawsuit was filed in New York federal court.
Xerox Corporation manufactures, markets, and sells certain Versant digital presses that contain defective component parts, a new class action lawsuit alleges.
Plaintiff Neala Communications LLC claims Xerox actively chooses not to fix the problem and instead continues to sell the allegedly defective digital presses to “unwitting consumers.”
Neala claims further that the affected Versant digital presses use defective toner that is manufactured and distributed by Xerox, which either triggers, causes, or exacerbates the issue.
“The presses, by virtue of their defects, are susceptible to inconsistencies in the toner products,” the class action lawsuit states. “Those inconsistencies, which have been observed in a substantial percentage of the relevant toner products, trigger the defects in the presses and cause damage to various components thereof, including drums, rollers, and developer housings.”
Neala wants to represent a nationwide Class of persons or entities who purchased a Xerox Versant 80, Xerox Versant 180, Xerox Versant 2100, or Xerox Versant 3100 digital press.
Neala says it has been leasing two V180 presses from Xerox on a 60-month term since January 2019. The lease includes a maintenance plan and an option to purchase the press for fair market value, according to the class action lawsuit.
Xerox Required To Keep Presses In ‘Good Working Order’
Neala argues Xerox is failing to honor its maintenance plan, which requires the company to keep the digital presses in “good working order,” by providing on-site support, necessary repairs, and replacement parts.
“[The] defendant has failed to maintain the presses and keep them in ‘good working order’, and the defendant has failed to replace the presses as it is contractually obliged to do,” the class action lawsuit states.
Neala claims individuals who purchased the affected Versant digital presses did not receive the benefit of their bargain and suffered from overpayment due to print costs, wasted material, and other out-of-pocket expenses.
Neala claims Xerox is guilty of breach of contract, negligence, and unjust enrichment, and in violation of the Lanham Act and New York General Business Law.
Plaintiff is demanding a jury trial and requesting injunctive relief along with actual, compensatory, statutory, and punitive damages for itself and all Class Members.
A separate class action lawsuit was filed against Xerox last year by employees arguing the company inflated recordkeeping fees they were required to pay in order to participate in its pension benefits plan.
Have you purchased a Versant digital press manufactured by Xerox? Let us know in the comments!
The plaintiff is represented by Nicholas A. Coulson, Steven D. Liddle, and Lance Spitzig of Liddle Sheets Coulson PC.
The Xerox Versant Digital Presses Class Action Lawsuit is Neala Communications LLC v. Xerox Corporation, Case No. 6:22-cv-06088, in the U.S. District Court for the Western District of New York.
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35 thoughts onXerox Knowingly Sells Certain Defective Versant Digital Presses To ‘Unwitting Consumers,’ New Class Action Claims
We do have had Versant 80 and have fought many problems bad drums and toners – we had to purchase a second Canon machine not because our print volume but because the Xerox is unreliable and further more we now have been in operate 13 days out of 16 days this month as we can not get supplies – no toner – we have had toner on backorder for 3 weeks.
We also never received the 3rd party software for color management and have operated nearly 2 years without Graphic arts packages we pay for every month. Xerox has become the worse…
If someone knows how we join this Class Action or can help us get out of our contract please contact me!
952-890-7798
Have had a Versant 80 for 4 years – all started well but then 2nd BTR nightmare, managed 34 in 4 years, now toner and drum issues, toner sticking to drum creating coloured blobs and lines after only 10% usage.
Wastage has been horrendous Xerox engineers just blame the paper nearly bankrupted me this machine
beware its getting worse
We have a Versant 80 and have been fighting this machine forever. We’ve had all the issues…Drums, Toner, 2nd BTR, Supply chain issues, etc…
Add me! Me Xerox machine has about done us in. We have received absolutely zero help or concern from Xerox. We have had to buy toner outside our contract to keep or machines operating (and tossing plenty away) from the stupid drum dots! This has been a nightmare I have been fighting for over 5 years. We just installed a Heidelberg/Ricoh and it is night and day difference. Xerox must pay!
V180 and V280. Same problems. For about 2 years — drum issues, 2nd BTR issues, supply issues, overcharges for prints that were not sellable, no compensation for paper losses or labor from Xerox. Xerox doesn’t care, they are totally unresponsive to any request for answers or discounts or compensation. Unfortunately, they have an ironclad “in their favor” contract which rewards their bad business behavior. They are now telling me it was a toner issue all along and new toner formula will fix everything. Unfortunately, the new formula evidently is missing something … colors not as rich and solid black looks really weak. And cyan drum blew out less than a week after new toner was installed. And the drum section got hung up and will not open to replace the drum. Yes, that is fixed, alright!
We leased 3 -V180s. I had them all pulled from the production floor and replace with Canons. We were down for months, had to send jobs to other printers say not to print jobs or simply tell our customers we couldn’t do their work. I am now paying leases for another 30 months for three machines that are sitting in storage that I cannot use. Xerox is also dragging their feet cancelling my service contracts for the machines not in use because of their drum issues. Count me in on the suit!!!
Our company operates V3100 and V180 with same issues. Please contact me, would love to join.
Have same problems we versant 3100. Ended up replacing it with another vendor. Although still paying for versant. Xerox denied there was a problem for longest time. Can we join this suit?
Can not get metered contracted supplies for my versant 180 all toner colors are back ordered, no drums.
Own a printing company, we have no supply’s, drums fail way before they should, parts fail way before they should. Don’t know if I can provide my customers with printing one day to the next. Has been a nightmare.
Add me please