Abraham Jewett  |  March 2, 2022

Category: Appliances

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Xerox sign on a wall.
(Photo Credit: ricochet64/Shutterstock)

Xerox Versant Digital Presses Class Action Lawsuit Overview: 

  • Who: Neala Communications LLC filed a class action lawsuit against Xerox Corporation. 
  • Why: Neala claims Xerox manufactures, markets, and sells certain Versant digital presses that use defective toner and contain defective component parts. 
  • Where: The class action lawsuit was filed in New York federal court. 

Xerox Corporation manufactures, markets, and sells certain Versant digital presses that contain defective component parts, a new class action lawsuit alleges.

Plaintiff Neala Communications LLC claims Xerox actively chooses not to fix the problem and instead continues to sell the allegedly defective digital presses to “unwitting consumers.” 

Neala claims further that the affected Versant digital presses use defective toner that is manufactured and distributed by Xerox, which either triggers, causes, or exacerbates the issue. 

“The presses, by virtue of their defects, are susceptible to inconsistencies in the toner products,” the class action lawsuit states. “Those inconsistencies, which have been observed in a substantial percentage of the relevant toner products, trigger the defects in the presses and cause damage to various components thereof, including drums, rollers, and developer housings.”

Neala wants to represent a nationwide Class of persons or entities who purchased a Xerox Versant 80, Xerox Versant 180, Xerox Versant 2100, or Xerox Versant 3100 digital press. 

Neala says it has been leasing two V180 presses from Xerox on a 60-month term since January 2019. The lease includes a maintenance plan and an option to purchase the press for fair market value, according to the class action lawsuit. 

Xerox Required To Keep Presses In ‘Good Working Order’

Neala argues Xerox is failing to honor its maintenance plan, which requires the company to keep the digital presses in “good working order,” by providing on-site support, necessary repairs, and replacement parts. 

“[The] defendant has failed to maintain the presses and keep them in ‘good working order’, and the defendant has failed to replace the presses as it is contractually obliged to do,” the class action lawsuit states. 

Neala claims individuals who purchased the affected Versant digital presses did not receive the benefit of their bargain and suffered from overpayment due to print costs, wasted material, and other out-of-pocket expenses. 

Neala claims Xerox is guilty of breach of contract, negligence, and unjust enrichment, and in violation of the Lanham Act and New York General Business Law. 

Plaintiff is demanding a jury trial and requesting injunctive relief along with actual, compensatory, statutory, and punitive damages for itself and all Class Members. 

A separate class action lawsuit was filed against Xerox last year by employees arguing the company inflated recordkeeping fees they were required to pay in order to participate in its pension benefits plan. 

Have you purchased a Versant digital press manufactured by Xerox? Let us know in the comments! 

The plaintiff is represented by Nicholas A. Coulson, Steven D. Liddle, and Lance Spitzig of Liddle Sheets Coulson PC. 

The Xerox Versant Digital Presses Class Action Lawsuit is Neala Communications LLC v. Xerox Corporation, Case No. 6:22-cv-06088, in the U.S. District Court for the Western District of New York.


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35 thoughts onXerox Knowingly Sells Certain Defective Versant Digital Presses To ‘Unwitting Consumers,’ New Class Action Claims

  1. Francis Estevez says:

    Our Versant 4100 is horrible when it comes to front to back registration and Xerox can’t figure out how to fix it.
    I wish I can find a way to terminate the lease. It’s costing lost of money every day.
    From the first day it has been a problem

  2. Jon Goose says:

    Bought a Vesant 180 in 2021. By mid-year 2022 it was eating drums well before their expected usage life. Turned-out to be back toner – which Cerox refused to replace. No replacement of compensation for the drums or other parts either.

  3. Lindsay says:

    We are ending our 5 year lease with our Versant Xerox printer. Multiple issues, downtime of at least 4-6 months total and they are just wanting to sell me a cheaper machine. Mechanics have even said our machine is in poor shape and has not been serviced correctly. Very interested in being a part of this case.

  4. Aaron Beach says:

    Sign me up, just finished 36 month lease on 2 Versants. After 20+ years we are removing 7 Xerox printers and moving to Canon. Xerox is a complete trainwreck.

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