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Xerox Versant Digital Presses Class Action Lawsuit Overview:
- Who: Neala Communications LLC filed a class action lawsuit against Xerox Corporation.
- Why: Neala claims Xerox manufactures, markets, and sells certain Versant digital presses that use defective toner and contain defective component parts.
- Where: The class action lawsuit was filed in New York federal court.
Xerox Corporation manufactures, markets, and sells certain Versant digital presses that contain defective component parts, a new class action lawsuit alleges.
Plaintiff Neala Communications LLC claims Xerox actively chooses not to fix the problem and instead continues to sell the allegedly defective digital presses to “unwitting consumers.”
Neala claims further that the affected Versant digital presses use defective toner that is manufactured and distributed by Xerox, which either triggers, causes, or exacerbates the issue.
“The presses, by virtue of their defects, are susceptible to inconsistencies in the toner products,” the class action lawsuit states. “Those inconsistencies, which have been observed in a substantial percentage of the relevant toner products, trigger the defects in the presses and cause damage to various components thereof, including drums, rollers, and developer housings.”
Neala wants to represent a nationwide Class of persons or entities who purchased a Xerox Versant 80, Xerox Versant 180, Xerox Versant 2100, or Xerox Versant 3100 digital press.
Neala says it has been leasing two V180 presses from Xerox on a 60-month term since January 2019. The lease includes a maintenance plan and an option to purchase the press for fair market value, according to the class action lawsuit.
Xerox Required To Keep Presses In ‘Good Working Order’
Neala argues Xerox is failing to honor its maintenance plan, which requires the company to keep the digital presses in “good working order,” by providing on-site support, necessary repairs, and replacement parts.
“[The] defendant has failed to maintain the presses and keep them in ‘good working order’, and the defendant has failed to replace the presses as it is contractually obliged to do,” the class action lawsuit states.
Neala claims individuals who purchased the affected Versant digital presses did not receive the benefit of their bargain and suffered from overpayment due to print costs, wasted material, and other out-of-pocket expenses.
Neala claims Xerox is guilty of breach of contract, negligence, and unjust enrichment, and in violation of the Lanham Act and New York General Business Law.
Plaintiff is demanding a jury trial and requesting injunctive relief along with actual, compensatory, statutory, and punitive damages for itself and all Class Members.
A separate class action lawsuit was filed against Xerox last year by employees arguing the company inflated recordkeeping fees they were required to pay in order to participate in its pension benefits plan.
Have you purchased a Versant digital press manufactured by Xerox? Let us know in the comments!
The plaintiff is represented by Nicholas A. Coulson, Steven D. Liddle, and Lance Spitzig of Liddle Sheets Coulson PC.
The Xerox Versant Digital Presses Class Action Lawsuit is Neala Communications LLC v. Xerox Corporation, Case No. 6:22-cv-06088, in the U.S. District Court for the Western District of New York.
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35 thoughts onXerox Knowingly Sells Certain Defective Versant Digital Presses To ‘Unwitting Consumers,’ New Class Action Claims
I have been fighting with my V80 and V180. I never had the problem with my V80 for 5 years. The drums would run down to 10 and 15% before I needed to replace. Now I cannot get the drums to go past 90% without failing getting the dreadful traveling dot. I have wasted loads of paper and click charges. My Xerox Rep did compensate me some click charges because of my complaining. I Leased a new V180 and purchased the V80 in 2021 having no idea this would happen.
It is has been like pulling teeth trying to get replacement drums. Reps would say that your machine is showing your drums are at 90% so we will not send new ones. After weeks of fighting they have gotten better about sending drums.
Been a nightmare!
I have a Versant 180 for over 4 years now. The past year has been terrible for the quality of the supplies. Either I can’t get toner and drums or the drums go bad in a very short time. Way too much spoilage in bad printing jobs. The problem does not seem to be getting any better. Very disappointed with Xerox being a customer for over 25 years.
I have had a Versant 80 for 5 years now. We may be lucky to have an ealrlier machine. It runs fine but we recently ordered a Versant 280 which is not on the class action list. Maybe because it is too early yet. We ordered it at the end of October and it is now middle of March. Still not here yet and no one has an idea when it is arriving. now I am greatly concerned.
Please contact me as we have battled with our Two Versant 180s and One Versant 3100. Currently all three are in use, with lots of waste product and frustration.
We have a Versant 80 and 180. This issue nearly destroyed us. Xerox bullied us into paying all our expenses but offered us $74 discount – our losses were in the thousands. Count me in.
Same here. I have two of these machines. Got them in 2020 and it’s a constant battle. Thousands of dollars worth of wasted paper and countless hours of lost productivity and frustration from my employees. Xerox keeps blaming one thing and another with no solution in site.
You are describing exactly the situation we are in with a Versant 180 that we leased in February of 2019.
I’ve struggled with this machine for 3 years. The amount of paper waste is very high, not to mention time.
True story, I lost an employee because I cursed so much at the machine!
You should see my service call record!
We have a Versant 180 Xerox. Having the same issues. Lost lots of customers because of bad drums & toner supplied by Xerox. Cannot get replacements.
Add me