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A GameStop class action lawsuit claims that the company refuses to grant refunds, even for items that are ordered online but never delivered.
The GameStop refunds class action lawsuit was filed by A. Gliewski who says he purchased several products from GameStop online including games and a game console. Allegedly, he even paid extra for one-day shipping.
However, Gilewski claims that the game console wasn’t delivered, despite him being charged for it. Allegedly, he complained to the company, but was not refunded. Gilewski asserts that the company is still withholding his money.
According to the GameStop class action lawsuit, Gilewski complained to GameStop and asked that his entire order be delivered, but this effort was not successful.
The GameStop class action lawsuit says that repeatedly, he was told by GameStop customer service that his item would be shipped. However, this allegedly never occurred.
Gilewski states that he was also informed via email that the company would refund the products if he returned them. So, Gilewski allegedly returned the games he received because he could not play them without the gaming console that never arrived.
The GameStop class action lawsuit goes on to assert that after Gilewski returned his games, he never received his promised refund.
Gilewski asserts that these occurrences were not “innocent mistakes,” and were actually part of a company-wide practice or scheme to cheat customers out of their money.
The GameStop class action states that the company knowingly makes misrepresentations to customers promising them the delivery of items and promising them refunds that are never granted.
Allegedly, Gilewski went in-person to a GameStop store near him to speak to an employee about his refund. He says that he was again promised a refund after the matter was investigated, but he never received a refund.
To support the claim that GameStop makes a widespread practice of not giving promised refunds, the video game class action lawsuit cites numerous online reviews and complaints from customers who have experienced similar occurrences.
Gilewski asserts that he and many other consumers were financially injured by GameStop because had they known that they would not receive a refund or would not receive the items they were promised, they would have spent less money with the company or would not have purchased from GameStop at all.
Allegedly, GameStop received unjust enrichment from the scheme of misleading customers and cheating them out of money. Gilewski seeks damages on behalf of himself and all other similarly affected consumers.
The GameStop class action was originally filed in California state court but was removed to federal court on July 19.
Gilewski is represented by Steven C. Gonzalez and Giacomo Gallai.
The GameStop Returned Items Class Action Lawsuit is A. Gilewski v. Gamestop Corp., et al., Case No. 2:19-cv-06258, in the U.S. District Court for the Central District of California.
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148 thoughts onGameStop Class Action Says Store Refuses Refunds
I would like to be added to this law suit because I’ve been waiting since Nov 22, 2021 and it’s Jan 9, 2022. I can’t speak with the higher- ups & I haven’t received my refund &, I went into the store and spent another $500 not knowing that I wouldn’t get my refund for the online order that Fedex stole and didn’t deliver.
Add me on here , I’m being charged for something ordered online on a credit card 391.$$ and I haven’t received anything from them and now I’m being charged to make payments on the credit card
I would like to be added as well. My 16yr. old daughter ordered an iPhone12 promax with her own hard earned money. She received an email stating that her order had been delivered. We live in a rural area and sometimes the drivers are lazy and will throw the packages outside my gate or place them by the gate. My daughter and searched outside where we’ve found items before but nothing. My daughter was told that an investigation had to be launched and it could take up to 15 business days. She was also told they put in forms they never submitted that were needed to begin the process which prolonged the process twice. She was intimidated by a representative who tried to scare her with an investigation like she stole her own phone and was trying to commit fraud. I’m sure this isn’t legal. We live in a rural area and sometimes the drivers are lazy and will throw the packages outside my gate or place them by the gate. It is a $1000 phone they should’ve knocked on the door and got a signature it’s required. If it’s not required it should be and she would have her phone. If they couldn’t do that then at least leave it by the door! My daughter has called several times and been given the run around. She was in tears! I’m not sure they understand how long and hard she worked to save for her phone. I am pissed! She needs her money back now! She wants her phone and not from irresponsible and dishonest Gamestop! I will never shop there again! We’ve been customers there for 10 years I never thought this would happen. Stealing from a 16 yr. old disgusting! Give my daughter her money back so she can have her phone before Christmas!
Please add me to this class action lawsuit i ordered a 935$ seriex x bundle novemeber returned the entire bunlde 2 weeks later its now been 10 months and still waiting on the return ten freaking months of them giving me the runaround and witholding my money
Would like to be added to this class action for extortion. I purchased both the ps5 and xbox series x and the only way to get them from gamestop is in a bundle with mature rated games my kids are not old enough to play. They said to return the whole bundle to recieve a refund but will not allow you to pay for just the console. This is out right extortion. Making you buy gamed you do not want to buy a gaming system. They never have just the console everytime they say they are restocked just overpriced bundles. They do not even let you choose the games. Rip off artist is what they are.
I’d like to be added as well! I ordered a system from them it arrived, but I returned it right back, they recieved it on jam 25th and here we are Feb 16 no refund because apparently the warehouse issues refunds and have been given run around constantly and so many excuses as to why they haven’t issued my refund.
I ordered a game on 02/10/2021…
Call of duty MODERN WARFARE TO BE EXACT. I received an email last night that my ordered had been picked up by someone. I never picked up the game nor did I have anyone else pick it up for me.. At that I paid with my GAMESTOP credit card. I called corporate which I did and they told me to take it up with my local GameStop store that it’s there responsibility to correct the issue. PLEASE ADD ME TO THIS ACTION.
Please add me as well! Ordered a Nintendo Switch online 11/11/20 to be picked up in store. I changed my mind and called the store and told them to cancel my order. Long story short, almost 3 months in, I still have NOT received my $300. Customer service is a joke. I’ve called many times and tried at least 5 different numbers for their customer service and they always say they can’t refund me, they have to put in a “request for refund.” I have no idea who that goes to, but they barely speak English so I don’t even know if they understand what I’m saying!! This is so wrong, I never even touched the item and will not let this go like they want me to.
I want to be added as well, I ordered a game with the Express shipping and they are doing the exact same thing to me. I was really wanting this game and It just made me so upset because I have been looking forward to playing the game I ordered for years now since it came out I just couldnt until I recently got the console for it.
Add me to the suit. I purchased a pro membership and throughout the year I have not been able to take advantage of said membership. I’ve spent hours, over 20, dealing with customer service representatives to no avail. They will either lie and say it’s resolved when it isn’t or hang up on me.
Add me too I ordered a ps5 bundle 2/9/21 never received a confirmation email from fedex or ups like I would normally do by the 14th I emailed someone to ask how long would I be waiting they then only responded the next day at night via email stating my package has arrived but no one seen anything and I don’t have it still and I called fedex and GameStop to setup a investigation which I still have no clue on to what’s going on seriously ? I need help ASAP that was a gift to myself and I don’t normally do things like that cause I don’t normally have it like that but my birthday is coming up and it’s just sad and disappointing no bs !