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A GameStop class action lawsuit claims that the company refuses to grant refunds, even for items that are ordered online but never delivered.
The GameStop refunds class action lawsuit was filed by A. Gliewski who says he purchased several products from GameStop online including games and a game console. Allegedly, he even paid extra for one-day shipping.
However, Gilewski claims that the game console wasn’t delivered, despite him being charged for it. Allegedly, he complained to the company, but was not refunded. Gilewski asserts that the company is still withholding his money.
According to the GameStop class action lawsuit, Gilewski complained to GameStop and asked that his entire order be delivered, but this effort was not successful.
The GameStop class action lawsuit says that repeatedly, he was told by GameStop customer service that his item would be shipped. However, this allegedly never occurred.
Gilewski states that he was also informed via email that the company would refund the products if he returned them. So, Gilewski allegedly returned the games he received because he could not play them without the gaming console that never arrived.
The GameStop class action lawsuit goes on to assert that after Gilewski returned his games, he never received his promised refund.
Gilewski asserts that these occurrences were not “innocent mistakes,” and were actually part of a company-wide practice or scheme to cheat customers out of their money.
The GameStop class action states that the company knowingly makes misrepresentations to customers promising them the delivery of items and promising them refunds that are never granted.
Allegedly, Gilewski went in-person to a GameStop store near him to speak to an employee about his refund. He says that he was again promised a refund after the matter was investigated, but he never received a refund.
To support the claim that GameStop makes a widespread practice of not giving promised refunds, the video game class action lawsuit cites numerous online reviews and complaints from customers who have experienced similar occurrences.
Gilewski asserts that he and many other consumers were financially injured by GameStop because had they known that they would not receive a refund or would not receive the items they were promised, they would have spent less money with the company or would not have purchased from GameStop at all.
Allegedly, GameStop received unjust enrichment from the scheme of misleading customers and cheating them out of money. Gilewski seeks damages on behalf of himself and all other similarly affected consumers.
The GameStop class action was originally filed in California state court but was removed to federal court on July 19.
Gilewski is represented by Steven C. Gonzalez and Giacomo Gallai.
The GameStop Returned Items Class Action Lawsuit is A. Gilewski v. Gamestop Corp., et al., Case No. 2:19-cv-06258, in the U.S. District Court for the Central District of California.
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148 thoughts onGameStop Class Action Says Store Refuses Refunds
pleasse add me
Please add to lawsuit. $100 in Xbox cards codes can’t be redeemed told would get one time refund. That was 9/28 it’s 12/23 and no refund.
I ordered a switch console Sept 29 — never received it. Called 4 times now requesting my refund and promised every time. Still yet to see the money back.
I also bought a PS5 bundle on NOV 24th and till this day it says “Tracking details will be available once the package arrives at the USPS facility. Please check back soon” I also bought the PlayStation dualsense charging station a week after and it says awaiting carrier pick up. I’ve never heard of this before. So fedex picks up the package and drops it off at usps!!?? I also paid for quick delivery. Gamestop is a joke. No wonder they’re going bankrupt. Add me as well
I also have had issues with GameStop. I bought some games for thanksgiving and paid $5 for “next day delivery” I let Black Friday pass without any issue, but the order has been in processing hell since then. If they had even shipped it on Monday i would’ve been fine. Please add me as well, GameStop promises processing takes 24-48 hours minus weekends, it’s now been over 120 hours and nothing has happened. GameStop.com is terrible!
Please add
I ordered a xbox series x bundle from gamestop received everything except headphones. Its been about 2 and half months since my order showed that a package label was created. I’ve called gamestop 3 times and contact not only UPS where it has a ups emblem next to it (misleading) and fedex (real tracking number) i was told the first time I called to call back the next day and that the headphones probably just hasn’t been packaged yet. Well it says its already packaged. The second time I was told an order replacement was made. Never got confirmation for this. 3rd time I decided I was tired of the go around and asked for a refund. Still haven’t received refund nor confirmation im receiving a refund. I specifically read on gamestops website they will not process payment till the item has shipped, well it says its shipped where is it? No one knows apparently. Why was my payment withdrawn if the package hasn’t shipped nor left the warehouse?
Can some one add me too? I’m having the same thing with a PlayStation 5 preorder. I place that preorder on September 17, 2020. today is December 1st, 2020 and no PlayStation or money. not even a e-mail saying they are going to refund me.
I purchased a game console bundle as their site was baring the purchase of the system alone despite it saying it was “in stock”. Then when attempting to return a game that wanted to buy the deluxe version of I was told I couldn’t because it was a “manufacturer bundle” and that I had agreed to the terms of the sale at purchase. These terms are non-binding as I didn’t sign anything. I am sick of GameStop’s shady anti-consumer, predatory policies. Add me to the list.
I purchased a Switch Bundle that came without the Switch in April of 2020. I have been dealing with Gamestop since then and cannot get a refund although I’ ve been promised one numerous times. I’ve complained to the BBB, still not refund.
I am so far beyond frustrated with Gamestop.
Please add me to this complaint